P&G Issues Voluntary Recall of Aerosol Dry Conditioner Spray Products and Aerosol Dry Shampoo Spray Products

Rhea-AI Summary

The Procter & Gamble Company (NYSE: PG) has issued a voluntary recall of aerosol dry conditioner and shampoo sprays from the Pantene and Herbal Essences brands in Canada due to detected levels of benzene. Although daily exposure at these levels is not expected to cause health issues, the company prioritizes consumer safety and has decided to recall the affected products. Consumers are advised to stop using these products and follow instructions for reimbursements. This recall affects specific UPCs while other products remain safe for use.

Positive

• Procter & Gamble has prioritized consumer safety by issuing a recall rather than continuing sales.
• The recall is limited in scope, affecting only aerosol dry conditioner and shampoo products, thus minimizing broader business impact.

Negative

• The recall may negatively affect consumer trust and brand reputation for Pantene and Herbal Essences.
• Potential financial implications due to reimbursements and product removals from retail shelves.

CINCINNATI--(BUSINESS WIRE)-- The Procter & Gamble Company (NYSE: PG) today issued a voluntary product recall to the consumer level of aerosol dry conditioner spray products and aerosol dry shampoo spray products from Pantene and Herbal Essences sold in Canada due to the presence of benzene detected in some products. Daily exposure to the level of benzene detected would not be expected to cause adverse health consequences. However, in light of these findings, we have issued a voluntary recall at the consumer level. Consumers should stop using and appropriately discard the affected aerosol dry conditioner spray products and aerosol dry shampoo spray products. Detailed instructions for how to request a reimbursement for eligible products can be found below.

Products included in Voluntary P&G Aerosol Spray Dry Shampoo and Dry Conditioner Recall in Canada (Photo: P&G)

Following recent reports that indicated traces of benzene in some aerosol spray products, we began a review of our total portfolio of aerosol products. While benzene is not an ingredient in any of our products, our review showed that unexpected levels of benzene came from the propellant that sprays the product out of the can. We detected benzene in aerosol dry shampoo spray products and aerosol dry conditioner spray products. Daily exposure to the level of benzene detected would not be expected to cause adverse health consequences. However, in light of these findings, and out of an abundance of caution, we have issued a voluntary recall at the consumer level of aerosol dry shampoo spray products and aerosol dry conditioner spray products from Pantene and Herbal Essences. Nothing is more important to us than the safety of the consumers who use our products and the quality of the products we ship.

Benzene is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Benzene is ubiquitous in the environment. Humans around the world have daily exposures to it indoors and outdoors from multiple sources. Benzene can be absorbed, to varying degrees, by inhalation, through the skin, and orally. Based on exposure modeling and the cancer risk assessments published under the U.S Environmental Protection Agency (EPA) (IRIS database), daily exposure to benzene in the recalled products at the levels detected in our testing would not be expected to cause adverse health consequences.

No other products from Pantene and Herbal Essences are in the scope of this recall and such other products may continue to be used as intended, including those aerosol dry shampoo spray products with production codes different from those specifically communicated. The vast majority of our products are not part of this recall, including mousses, hairsprays, liquid shampoos, liquid conditioners, styling products, treatments, and unaffected aerosol dry shampoo sprays.

The impacted aerosol dry shampoo spray and aerosol dry conditioner spray products are listed below. For impacted production codes, please visit the respective brand website for details.

UPC		Description
080878177073		Pantene Dry Shampoo Aerosol Spray, 140g
080878192427		Pantene Smooth Talker Dry Conditioning Oil Aerosol Spray, 112g
080878191345		Pantene Never Tell Dry Shampoo Aerosol Spray, 120g
080878189199		Pantene Mist Behaving Dry Conditioner Mist Aerosol Spray, 112g
066400171795		Herbal Essences Daily Detox Volume Crimson Orange & Mint Dry Shampoo Aerosol Spray, 140g
190679003652		Herbal Essences Refresh Blue Ginger Dry Shampoo Aerosol Spray, 140g
066400172242		Herbal Essences Revitalize Cucumber & Green Tea Dry Shampoo Aerosol Spray, 140g
190679000330		Herbal Essences Cucumber & Green Tea Dry Shampoo Aerosol Spray, 50g (Travel size)

Retailers have been alerted to remove recalled products from shelves. Our brands will also offer reimbursement for consumers who have purchased products impacted by this recall.

Adverse reactions or quality problems experienced with the use of this product may be reported to Health Canada online or by regular mail.

• Complete and submit the report Online: https://healthycanadians.gc.ca/apps/radar/CPS-SPC-0001.08.html
• Regular Mail: Complete the form online, under the Submit Options section, select “Print and submit by post” and mail to address provided. For any questions, call 1-866-662-0666.

This recall is being conducted with the knowledge of Health Canada.

Consumers can visit www.pantene.ca or www.herbalessences.ca for more information about the impacted products and to learn how to receive reimbursement for eligible products. If consumers have further questions, they can also seek more information via the Consumer Care team at 1-888-674-3631 from Monday – Friday from 9:00am – 6:00pm EST.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211217005536/en/

P&G Media Contacts:

Tala Arous

arous.t@pg.com

mediateam.im@pg.com

Source: Procter & Gamble

FAQ

What is the reason for the Procter & Gamble product recall?

The recall is due to detected levels of benzene in aerosol dry conditioner and dry shampoo products.

Which products are affected by the Procter & Gamble recall?

The recall affects specific aerosol dry conditioner and dry shampoo products from Pantene and Herbal Essences.

What should consumers do if they have recalled Procter & Gamble products?

Consumers should stop using the affected products and follow the instructions to request reimbursement.

How does benzene affect health according to Procter & Gamble's report?

Daily exposure to the detected levels of benzene is not expected to cause adverse health consequences.

Is the entire Pantene and Herbal Essences product line recalled?

No, only specific aerosol dry conditioner and shampoo products are recalled; other products are safe to use.