Welcome to our dedicated page for Pegasystems news (Ticker: PEGA), a resource for investors and traders seeking the latest updates and insights on Pegasystems stock.
Pegasystems Inc. (NASDAQ: PEGA) is a frontrunner in the realm of software for customer engagement and operational excellence. Founded in 1983, Pegasystems has crafted an impressive legacy of delivering award-winning solutions in customer relationship management (CRM) and business process management (BPM). The cornerstone of their offerings is the Pega Infinity platform, a unified cloud-architected suite that seamlessly integrates BPM and CRM functionalities.
The Pega Infinity platform empowers enterprises to rapidly deploy, extend, and adapt applications to meet evolving business needs. Leveraging advanced artificial intelligence and robotic automation, Pegasystems' software suite ensures that organizations can achieve breakthrough business results and maintain a competitive edge.
Pegasystems serves a wide array of enterprise-sized clients, focusing predominantly on the financial, insurance, and healthcare sectors. Their adaptive software solutions are designed to cater to the specific needs of these verticals, offering enhanced customer engagement through streamlined operations.
Notably, Pegasystems has formed strategic partnerships and collaborations that bolster its capability to deliver innovative solutions. These partnerships enhance Pega's ability to integrate cutting-edge technology and maintain its position as a leader in the software industry.
With a commitment to continuous improvement and innovation, Pegasystems remains at the forefront of the industry, providing robust solutions that drive efficiency and customer satisfaction. For the latest updates and news about Pegasystems, visit their official website at www.pega.com.
Research by Pegasystems reveals that over half of customer service agents struggle with accurately recording customer requests. Nearly 40% admit distractions hinder their understanding of customer needs. Key findings indicate that only 51% feel confident in data accuracy, with 64% distracted during interactions. Additionally, outdated systems slow responses, with 54% of agents citing application-switching as a major issue. Training deficiencies also add to frustrations, as 51% feel inadequately trained. However, 83% believe new technologies could significantly enhance their work experience.
Pegasystems Inc. has launched two AI-driven solutions, Pega Voice AI and Messaging AI, designed to enhance customer service by analyzing live conversations. This technology assists agents by automating data entry and recommending actions during calls and chats, allowing them to focus on resolving complex customer issues. A new survey indicates that many agents struggle with manual data entry, highlighting the need for such solutions. These innovations support not only productivity but also improve employee and customer experiences, making service interactions more efficient.
Pegasystems Inc. (NASDAQ: PEGA) will announce its financial results for Q4 and fiscal year 2021 on February 16, 2022, after market close. A conference call and audio-only webcast will follow at 5:00 p.m. EST, open to the public and investors. Participants can join by dialing 1-800-437-2398 (domestic) or 1-323-994-2093 (international) or via an online webcast. A replay will be available on Pega's website.
Pegasystems Inc. (NASDAQ: PEGA) announced a successful implementation of its Pega Robotic Process Automation™ (RPA) at QBE European Operations, a top insurer. This initiative aims to enhance operational efficiency and customer experience by automating workflows. QBE has automated around 30,000 customer claims tasks weekly, saving approximately 50,000 hours annually, equivalent to 25 full-time employees. The use of RPA has allowed QBE to reallocate employee time from administrative tasks to customer engagement, improving satisfaction for both customers and employees.
Pegasystems Inc. has appointed Katherine Parente as the new chief people officer, effective January 4, 2022. With over 20 years in human resources, Parente previously held leadership roles at FactSet Research Systems and Axiom. She will focus on enhancing Pega's global people strategy and operations, reporting directly to Alan Trefler, the founder and CEO. Pega, recognized as a top employer, aims to leverage her experience to address challenges in the evolving job market and continue its growth trajectory.
Pegasystems Inc. (NASDAQ: PEGA) announced a quarterly cash dividend of $0.03 per share, reflecting the company's commitment to its current dividend program. This dividend for Q1 2022 is scheduled for payment on January 17, 2022, to shareholders recorded by January 3, 2022. The company continues to help enterprises navigate business complexity using its innovative software powered by real-time AI and intelligent automation.
Pegasystems has been recognized as a Leader in Digital Process Automation (DPA) Software by Forrester in its Q4 2021 report. The company received the highest score in the current offering category, showcasing its advanced capabilities in low-code application development. Reference customers noted significant improvements in meeting business requirements more quickly and cost-effectively. The report emphasizes Pega's effectiveness in handling complex processes, integrating AI and automation, and providing scalable solutions for enterprises.
Pegasystems Inc. (NASDAQ: PEGA) unveiled its Next-Best-Action Customer Journeys, an AI-driven capability that enhances conventional customer interactions by utilizing intelligent decisioning and propensity modeling. This innovation is designed to address the shortcomings of traditional marketing by dynamically adapting messages based on individual customer behavior and context. The Pega Customer Decision Hub now integrates journey data and real-time scoring to optimize customer experiences across multiple channels. This capability is part of the Pega Infinity™ suite and is available now.
Pegасystems Inc. (NASDAQ: PEGA) announced that DKB Service GmbH, a subsidiary of Deutsche Kreditbank AG, has implemented the Pega Platform™ to enhance back-office efficiency. The initiative aims to standardize and automate processes, reducing customer processing times and allowing employees to focus on higher-value tasks. DKBS plans to increase its customer base by 100% in three years while maintaining staff levels. The platform integrates seamlessly with existing systems, enabling easy scaling and low-code software development by employees, thus supporting digital transformation.
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