PSE&G Wins Two Prestigious Awards
PSE&G has received two prestigious ReliabilityOne® Awards in 2024. The company won the Outstanding Metropolitan Service Area Reliability Performance Award for the Mid-Atlantic Region for the 23rd consecutive year, and the Outstanding Customer Engagement Award nationally for the second year running. PA Consulting recognized PSE&G for its innovative customer engagement strategies in outage reporting and restoration communications.
The utility is focusing on strengthening infrastructure with new technology while implementing improved customer communication methods. John Latka, senior vice president of Electric Transmission and Distribution, emphasized their commitment to maintaining affordable utility services with exceptional reliability. The awards reflect PSE&G's success in delivering best-in-class electric service reliability while providing positive customer experiences.
PSE&G ha ricevuto due prestigiosi ReliabilityOne® Awards nel 2024. L'azienda ha vinto il premio per le eccellenti prestazioni di affidabilità nell'area metropolitana della regione del Mid-Atlantic per il 23° anno consecutivo e il premio nazionale per il miglior coinvolgimento del cliente per il secondo anno di fila. PA Consulting ha riconosciuto PSE&G per le sue innovative strategie di coinvolgimento dei clienti nella segnalazione delle interruzioni e nella comunicazione del ripristino.
La compagnia si sta concentrando sul rafforzamento delle infrastrutture con nuove tecnologie mentre implementa metodi di comunicazione migliorati per i clienti. John Latka, vicepresidente senior per la trasmissione e distribuzione elettrica, ha sottolineato il loro impegno nel mantenere servizi pubblici accessibili con un'affidabilità eccezionale. I premi riflettono il successo di PSE&G nel fornire un servizio elettrico di alta qualità mentre garantisce esperienze positive ai clienti.
PSE&G ha recibido dos prestigiosos ReliabilityOne® Awards en 2024. La empresa ganó el premio por el desempeño excepcional en fiabilidad en el área metropolitana de la región del Mid-Atlantic por vigésimo tercer año consecutivo, y el premio nacional por el mejor compromiso con los clientes por segundo año consecutivo. PA Consulting reconoció a PSE&G por sus innovadoras estrategias de compromiso con los clientes en la comunicación sobre cortes y restauraciones.
La compañía se está enfocando en fortalecer la infraestructura con nueva tecnología mientras implementa métodos de comunicación mejorados para los clientes. John Latka, vicepresidente senior de transmisión y distribución eléctrica, enfatizó su compromiso de mantener servicios públicos asequibles con una fiabilidad excepcional. Los premios reflejan el éxito de PSE&G en ofrecer un servicio eléctrico de primer nivel mientras proporciona experiencias positivas a los clientes.
PSE&G는 2024년 두 개의 권위 있는 ReliabilityOne® Awards를 수상했습니다. 이 회사는 미드 아틀란틱 지역에서 23년 연속으로 뛰어난 대도시 서비스 지역 신뢰성 성과 상을 수상하였으며, 전국 고객 참여 상을 두 번째 해 연속으로 받았습니다. PA Consulting은 정전 신고 및 복구 소통에서 PSE&G의 혁신적인 고객 참여 전략을 인정했습니다.
이 유틸리티는 새로운 기술로 인프라를 강화하고, 개선된 고객 커뮤니케이션 방법을 구현하는 데 집중하고 있습니다. 전력 전송 및 배급 수석 부사장인 존 래트카는 뛰어난 신뢰성을 가진 저렴한 공공 서비스 유지에 대한 그들의 헌신을 강조했습니다. 이 상은 PSE&G가 고객 경험을 제공하면서도 일류 전기 서비스의 신뢰성을 제공한 성공을 반영합니다.
PSE&G a reçu deux prestigieux ReliabilityOne® Awards en 2024. L'entreprise a remporté le prix de l'excellence en fiabilité pour la zone de service métropolitaine de la région du Mid-Atlantic pour la 23e année consécutive, ainsi que le prix national pour l'engagement client exceptionnel pour la deuxième année consécutive. PA Consulting a reconnu PSE&G pour ses stratégies innovantes d'engagement client concernant les signalements de pannes et la communication sur la restauration.
La société se concentre sur le renforcement de ses infrastructures avec de nouvelles technologies tout en mettant en œuvre des méthodes de communication améliorées pour les clients. John Latka, vice-président senior de la transmission et de la distribution électrique, a souligné leur engagement à maintenir des services publics abordables avec une fiabilité exceptionnelle. Les prix reflètent le succès de PSE&G dans la fourniture d'une fiabilité de service électrique de premier ordre tout en offrant des expériences positives aux clients.
PSE&G hat 2024 zwei angesehene ReliabilityOne® Awards erhalten. Das Unternehmen gewann den Preis für die herausragende Zuverlässigkeitsleistung im metropolitanen Dienstbereich der Mid-Atlantic-Region zum 23. Mal in Folge und den nationalen Preis für das herausragende Kundenengagement im zweiten Jahr in Folge. PA Consulting erkannte PSE&G für seine innovativen Kundenengagement-Strategien in Bezug auf Störungsmeldungen und Kommunikationsmaßnahmen zur Wiederherstellung.
Das Versorgungsunternehmen konzentriert sich darauf, die Infrastruktur mit neuer Technologie zu stärken und gleichzeitig verbesserte Kommunikationsmethoden für Kunden umzusetzen. John Latka, Senior Vice President für elektrische Übertragung und Verteilung, betonte das Engagement, erschwingliche Versorgungsdienste mit außergewöhnlicher Zuverlässigkeit aufrechtzuerhalten. Die Auszeichnungen spiegeln den Erfolg von PSE&G wider, erstklassige elektrische Dienstleistungszuverlässigkeit zu bieten und gleichzeitig positive Kundenerfahrungen zu gewährleisten.
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PSE&G receives the 2024 ReliabilityOne® Award for Outstanding Metropolitan Service Area Reliability Performance in the Mid-Atlantic Region for the 23rd consecutive year and the 2024 ReliabilityOne® Outstanding Customer Engagement Award
NEWARK, NJ / ACCESSWIRE / November 26, 2024 / Public Service Electric & Gas, New Jersey's largest utility, is the recipient of the 2024 ReliabilityOne® Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area. For the second consecutive year, PSE&G also received the 2024 ReliabilityOne® Outstanding Customer Engagement Award nationally. ReliabilityOne® Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.
PA Consulting, a global innovation and transformation consultancy, is presenting the 2024 ReliabilityOne® Outstanding Customer Engagement Award to PSE&G for having the best overall customer approach and ongoing customer engagement strategy. PSE&G is using innovative methods of involving and proactively engaging customers as it relates to outage reporting and restoration communications. The combination of these two national awards reaffirms PSE&G as a leader in delivering best-in-class electric service reliability while also providing a positive customer experience.
"Our customers have evolving energy needs and expectations. PSE&G works hard to maintain our standing as one of our region's most affordable utilities while also striving for exceptional reliability for our customers, now and into the future," said John Latka, senior vice president PSE&G Electric Transmission and Distribution. "We thank our employees for their consistent dedication, which supports our reliability record and helps us deliver the outstanding, affordable service our customers rely on."
PSE&G improves electric service reliability by strengthening and upgrading its infrastructure with new technology that bolsters resiliency and reliability. We are also implementing new ways to communicate with our customers during both blue-sky days and major weather events. This enables us to engage directly with our customers and convey accurate information in a more-timely manner, creating a more positive customer experience.
"Becoming our customers' trusted energy provider is a top priority, so we are thrilled to receive this special customer award," said Dave Johnson, vice president PSE&G Customer Care & Chief Customer Officer. "We are deeply committed to improving our customer experience. We use technology to create new ways to engage with our customers and provide real-time access to conduct business with us when and where they want."
All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne® Award. There are eight metropolitan service regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast, and Southwest. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages.
After provisional recipients are selected, each company undergoes a certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.
"These awards are a testament to the hard work our employees have contributed to strengthen our electric delivery infrastructure," said Latka. "We have teams that have dedicated their entire careers to improving electric service reliability and responding to customers' needs. This recognition, combined with our stellar reliability performance, is something our employees and their families should be extremely proud of. Their dedication and support have improved the quality of life for our electric customers."
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PSE&G
Public Service Electric & Gas Co. is New Jersey's oldest and largest gas and electric delivery public utility, as well as one of the nation's largest utilities. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 23 consecutive years. For the third consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, in 2023 J.D. Power named PSE&G number one in customer satisfaction with residential and business electric service in the east among large utilities. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 16 consecutive years (www.pseg.com).
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PA Consulting's ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting's ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. As a group, ReliabilityOne® participants on average experienced over
Originally published on PSEG NewsRoom
Contact Info:
Spokesperson: Public Service Enterprise Group (PSEG)
Website: https://www.3blmedia.com/profiles/public-service-enterprise-group-pseg
Email: info@3blmedia.com
SOURCE: Public Service Enterprise Group (PSEG)
View the original press release on accesswire.com
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