PSE&G ranked No. 1 for Both Gas and Electric Utility Residential Customer Satisfaction in the East among Large Utilities by J.D. Power
PSE&G, New Jersey's largest utility, has been recognized by J.D. Power as the top utility for residential customer satisfaction in both electric and gas services in the East Large Segment for 2024. This marks the second time PSE&G has achieved this dual recognition.
In the Residential Electric study, PSE&G ranked first in categories including power quality and reliability, customer care, billing and payment, corporate citizenship, price, and communications. These rankings reflect the company's continued investment in infrastructure and innovation, and its customer-focused approach.
PSE&G also secured the top position for residential gas customer satisfaction, excelling in reliability, billing, and communications. This achievement highlights the utility's dedication to providing safe, reliable, and cost-effective natural gas service.
According to Dave Johnson, PSE&G's Vice President of Customer Care and Chief Customer Officer, these awards are based on customer feedback and are a testament to the team's dedication to excellence. This recognition follows PSE&G's previous wins for both Residential and Business Electric Customer Satisfaction in 2023 and Residential Gas and Electric Satisfaction in 2022. The company remains focused on enhancing customer experience through advanced technologies and clean energy initiatives.
PSE&G, il più grande fornitore di servizi del New Jersey, è stato riconosciuto da J.D. Power come il miglior fornitore per la soddisfazione dei clienti residenziali nei servizi elettrici e del gas nel segmento est grande per il 2024. Si tratta della seconda volta che PSE&G ottiene questo riconoscimento doppio.
Nello studio sul servizio elettrico residenziale, PSE&G si è classificato primo in categorie come qualità e affidabilità dell'energia, assistenza ai clienti, fatturazione e pagamento, responsabilità sociale, prezzo e comunicazioni. Queste classifiche riflettono il continuo investimento della compagnia in infrastrutture e innovazione, oltre al suo approccio orientato al cliente.
PSE&G ha anche ottenuto la prima posizione per la soddisfazione dei clienti residenziali del gas, distinguendosi in affidabilità, fatturazione e comunicazioni. Questo risultato evidenzia la dedizione della compagnia nel fornire un servizio di gas naturale sicuro, affidabile e conveniente.
Secondo Dave Johnson, Vicepresidente dell'Assistenza Clienti e Chief Customer Officer di PSE&G, questi premi si basano sui feedback dei clienti e sono una testimonianza della dedizione del team all'eccellenza. Questo riconoscimento segue i precedenti successi di PSE&G per la soddisfazione dei clienti elettrici residenziali e aziendali nel 2023 e per la soddisfazione del gas e dell'elettricità residenziale nel 2022. L'azienda rimane focalizzata sul miglioramento dell'esperienza del cliente attraverso tecnologie avanzate e iniziative di energia pulita.
PSE&G, la mayor empresa de servicios públicos de Nueva Jersey, ha sido reconocida por J.D. Power como la mejor empresa para la satisfacción del cliente residencial en los servicios de electricidad y gas en el segmento grande del este para 2024. Esta es la segunda vez que PSE&G logra este doble reconocimiento.
En el estudio de Electricidad Residencial, PSE&G ocupó el primer lugar en categorías que incluyen calidad y confiabilidad en el suministro, atención al cliente, facturación y pago, responsabilidad corporativa, precio y comunicaciones. Estas clasificaciones reflejan la continua inversión de la empresa en infraestructura e innovación, así como su enfoque centrado en el cliente.
PSE&G también aseguró la posición más alta en satisfacción del cliente residencial de gas, destacando en confiabilidad, facturación y comunicaciones. Este logro resalta la dedicación de la empresa para proporcionar un servicio de gas natural seguro, confiable y rentable.
Según Dave Johnson, Vicepresidente de Atención al Cliente y Director de Clientes de PSE&G, estos premios se basan en la retroalimentación de los clientes y son un testimonio de la dedicación del equipo hacia la excelencia. Este reconocimiento sigue a los ganadores anteriores de PSE&G por la Satisfacción del Cliente de Electricidad Residencial y Empresarial en 2023 y Satisfacción de Gas y Electricidad Residencial en 2022. La compañía sigue enfocada en mejorar la experiencia del cliente a través de tecnologías avanzadas e iniciativas de energía limpia.
PSE&G(뉴저지 최대 유틸리티)는 J.D. Power에 의해 2024년 동부 대형 부문에서 전기 및 가스 서비스에 대한 주거 고객 만족도를 기준으로 최고 유틸리티로 인정받았습니다. 이는 PSE&G가 이중 인정을 얻은 두 번째 사례입니다.
주거용 전기 연구에서 PSE&G는 전력 품질 및 신뢰성, 고객 서비스, 청구 및 지불, 기업 시민권, 가격 및 커뮤니케이션을 포함한 분야에서 1위를 차지했습니다. 이러한 순위는 인프라 및 혁신에 대한 회사의 지속적인 투자와 고객 중심의 접근 방식을 반영합니다.
PSE&G는 주거용 가스 고객 만족도에서도 최고 자리를 확보하여 신뢰성, 청구 및 커뮤니케이션에서 우수한 성과를 보였습니다. 이는 유틸리티가 안전하고 신뢰할 수 있으며 비용 효율적인 천연가스 서비스를 제공하기 위해 헌신하고 있음을 강조합니다.
PSE&G의 고객 서비스 부사장 겸 최고 고객 책임자인 Dave Johnson에 따르면, 이 상은 고객 피드백에 기반하며 팀의 우수성에 대한 헌신을 증명합니다. 이 인정은 PSE&G가 2023년 주거용 및 비즈니스 전기 고객 만족도에서 이전에 수상한 것과 2022년 주거용 가스 및 전기 만족도를 포함합니다. 회사는 첨단 기술과 청정 에너지 이니셔티브를 통해 고객 경험을 향상시키는 데 주력하고 있습니다.
PSE&G, le plus grand fournisseur de services du New Jersey, a été reconnu par J.D. Power comme le meilleur fournisseur pour la satisfaction des clients résidentiels dans les services d'électricité et de gaz dans le segment est grand pour 2024. C'est la deuxième fois que PSE&G obtient cette double reconnaissance.
Dans l'étude sur l'électricité résidentielle, PSE&G a obtenu la première place dans des catégories telles que la qualité et la fiabilité de l'énergie, le service client, la facturation et le paiement, la responsabilité sociale des entreprises, le prix et les communications. Ces classements reflètent l'investissement continu de l'entreprise dans les infrastructures et l'innovation, ainsi que son approche axée sur le client.
PSE&G a également obtenu la première position pour la satisfaction des clients résidants en matière de gaz, excellent dans les domaines de la fiabilité, de la facturation et des communications. Cette réalisation met en évidence l'engagement de l'entreprise à fournir un service de gaz naturel sûr, fiable et rentable.
Selon Dave Johnson, vice-président de l'assistance client et directeur des clients de PSE&G, ces récompenses sont basées sur les retours des clients et témoignent de l'engagement de l'équipe envers l'excellence. Cette reconnaissance fait suite aux précédents succès de PSE&G pour la satisfaction des clients en électricité résidentielle et commerciale en 2023 et pour la satisfaction en gaz et électricité résidentiels en 2022. L'entreprise reste concentrée sur l'amélioration de l'expérience client grâce à des technologies avancées et à des initiatives d'énergie propre.
PSE&G, das größte Versorgungsunternehmen in New Jersey, wurde von J.D. Power als bestes Versorgungsunternehmen für die Kundenzufriedenheit von Haushaltskunden in den Bereichen Elektrizität und Gas im großen östlichen Segment für 2024 ausgezeichnet. Dies ist das zweite Mal, dass PSE&G diese doppelte Anerkennung erhält.
Im Rahmen der Studie zur Haushaltsstromversorgung belegte PSE&G den ersten Platz in Kategorien wie Energiequalität und -zuverlässigkeit, Kundenbetreuung, Abrechnung und Zahlung, Unternehmensbürgerschaft, Preis und Kommunikation. Diese Bewertungen spiegeln die kontinuierlichen Investitionen des Unternehmens in Infrastruktur und Innovation sowie den kundenorientierten Ansatz wider.
PSE&G sicherte sich auch die Spitzenposition bei der Kundenzufriedenheit im Bereich Erdgas für Haushalte und überzeugte dabei in den Bereichen Zuverlässigkeit, Abrechnung und Kommunikation. Dieser Erfolg hebt das Engagement des Unternehmens hervor, einen sicheren, zuverlässigen und kosteneffizienten Erdgasdienst bereitzustellen.
Laut Dave Johnson, Vizepräsident für Kundenservice und Chief Customer Officer von PSE&G, basieren diese Auszeichnungen auf Kundenfeedback und sind ein Beweis für das Engagement des Teams für Exzellenz. Diese Anerkennung folgt auf die vorherigen Auszeichnungen von PSE&G für die Kundenzufriedenheit von Haushalts- und Geschäftskunden im Jahr 2023 sowie für die Kundenzufriedenheit im Bereich Gas und Elektrizität im Jahr 2022. Das Unternehmen konzentriert sich weiterhin darauf, das Kundenerlebnis durch fortschrittliche Technologien und Initiativen zur sauberen Energie zu verbessern.
- PSE&G ranked No. 1 for both electric and gas utility residential customer satisfaction in the East Large Segment for 2024.
- Achieved top rankings in all measured categories for Residential Electric: power quality and reliability, customer care, billing and payment, corporate citizenship, price, and communications.
- Secured the top position for residential gas customer satisfaction in reliability, billing, and communications.
- Continued legacy of excellence with previous wins in 2023 and 2022 for customer satisfaction.
- None.
Insights
While J.D. Power rankings carry prestige in customer satisfaction metrics, this dual win for PSE&G has minimal direct financial impact on PEG stock. The rankings confirm strong operational execution but don't materially change the investment thesis. What's noteworthy is PSE&G's consistent top performance across all electric service categories - particularly in price satisfaction amid rising utility costs nationwide. This suggests effective cost management and regulatory relationship management, critical for maintaining healthy regulated returns.
For investors, the key takeaway isn't the awards themselves but the underlying operational excellence they reflect. Strong customer satisfaction scores typically correlate with smoother regulatory proceedings and rate case outcomes, which directly impact authorized returns. PSE&G's demonstrated excellence in both gas and electric operations also positions them favorably for future clean energy infrastructure investments and associated regulatory approvals.
The comprehensive dominance across all measured categories in J.D. Power's assessment reveals PSE&G's operational sophistication, particularly in power quality and reliability metrics. This matters because utilities face increasing pressure to modernize grid infrastructure while maintaining affordability. PSE&G's success in balancing these competing demands - evidenced by high scores in both reliability and price satisfaction - suggests effective capital deployment and cost recovery strategies.
Looking deeper, the high scores in corporate citizenship and communications indicate strong stakeholder management capabilities, which become increasingly valuable as utilities navigate the complex transition to cleaner energy sources. The utility's consistent performance across both gas and electric operations provides strategic flexibility in managing the evolving energy landscape, though this advantage isn't immediately reflected in stock valuations.
Second Dual Win Continues Legacy of Excellence
No. 1 Ranking in all Residential Electric Factors
In the Residential Electric study, PSE&G ranked first in the east large segment in every measured category: power quality and reliability, customer care, billing and payment, corporate citizenship, price and communications.
These top rankings reflect PSE&G's continued investment in infrastructure and innovation, as well as a customer-focused approach to delivering safe, reliable, affordable, and sustainable energy solutions.
Leading Residential Gas Customer Satisfaction
PSE&G secured the top position for residential gas customer satisfaction in the East Large region, excelling in the key areas of reliability, billing, and communications. This achievement underscores the utility's dedication to providing safe, reliable, and cost-effective natural gas service to its customers.
"These awards from J.D. Power are based on feedback from our residential electric and gas customers and are a testament to our team's relentless dedication to excellence in serving our customers," said Dave Johnson, PSE&G's vice president Customer Care and Chief Customer Officer. "Ranking #1 in both residential electric and gas customer satisfaction reflects the hard work and commitment of every PSE&G employee. We are focused on creating meaningful connections with the people and communities we serve, supporting their energy needs and becoming their trusted energy advisor."
A Legacy of Excellence
This latest recognition follows PSE&G's 2023 win for both Residential and Business Electric Customer Satisfaction and 2022 win for both Residential Gas and Electric Satisfaction in the East Large region, cementing the company's legacy of industry leadership and a focus on customer satisfaction.
"Sending outage text alerts, emailing infrastructure updates and proactively communicating ways to save money and energy are a few of the ways Utilities demonstrate the value of their utility service to their customers," said Mark Spalinger, director of utility intelligence at J.D. Power. "Additionally, these communication topics tend to generate increased customer satisfaction."
Looking Ahead
PSE&G remains focused on enhancing the customer experience by investing in advanced technologies, clean energy initiatives, and infrastructure improvements to meet the evolving needs of its customers while driving the energy future forward.
About the Studies
For more information about the
For more information about the Gas Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study.
About PSE&G
Public Service Electric & Gas Co. is
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in
View original content to download multimedia:https://www.prnewswire.com/news-releases/pseg-ranked-no-1-for-both-gas-and-electric-utility-residential-customer-satisfaction-in-the-east-among-large-utilities-by-jd-power-302342958.html
SOURCE PSE&G
FAQ
What does PSE&G's No. 1 ranking in customer satisfaction mean for shareholders?
How did PSE&G achieve the top ranking in residential electric customer satisfaction?
What are the key areas where PSE&G excelled in residential gas customer satisfaction?
How has PSE&G's customer satisfaction ranking changed over the years?
What investments has PSE&G made to achieve high customer satisfaction?
What impact do PSE&G's customer satisfaction awards have on its business strategy?
What is the significance of PSE&G's dual recognition by J.D. Power?
