Total Economic Impact Study Reveals a 249% Return on Investment Using the PagerDuty Operations Cloud
PagerDuty, Inc. (NYSE: PD) has released a new Total Economic Impact™ (TEI) study conducted by Forrester Consulting, revealing significant benefits for organizations using the PagerDuty Operations Cloud. The study shows that a composite organization achieved a 249% return on investment (ROI) over three years with a payback period of less than 12 months.
Key findings include:
- 59% reduction in downtime, protecting $1.4 million in revenue-at-risk
- 50% reduction in incidents
- 91% reduction in signal noise
- $4.01 million in net present value (NPV)
The PagerDuty Operations Cloud platform improved operational efficiency, reduced downtime, and drove innovation by automating repetitive tasks and providing actionable insights. This study demonstrates PagerDuty's value in building resilient and efficient operations for enterprises across industries.
PagerDuty, Inc. (NYSE: PD) ha pubblicato un nuovo studio sul Total Economic Impact™ (TEI) condotto da Forrester Consulting, rivelando significativi benefici per le organizzazioni che utilizzano il PagerDuty Operations Cloud. Lo studio mostra che un organizzazione composita ha ottenuto un ritorno sull'investimento (ROI) del 249% in tre anni con un periodo di recupero inferiore ai 12 mesi.
I risultati chiave includono:
- riduzione del 59% dei tempi di inattività, proteggendo $1,4 milioni di entrate a rischio
- riduzione del 50% degli incidenti
- riduzione del 91% del rumore di segnale
- $4,01 milioni di valore attuale netto (NPV)
La piattaforma PagerDuty Operations Cloud ha migliorato l'efficienza operativa, ridotto i tempi di inattività e stimolato l'innovazione automatizzando compiti ripetitivi e fornendo intuizioni utili. Questo studio dimostra il valore di PagerDuty nella costruzione di operazioni resilienti ed efficienti per le imprese di vari settori.
PagerDuty, Inc. (NYSE: PD) ha lanzado un nuevo estudio sobre el Total Economic Impact™ (TEI) realizado por Forrester Consulting, revelando beneficios significativos para las organizaciones que utilizan el PagerDuty Operations Cloud. El estudio muestra que una organización compuesta logró un retorno de inversión (ROI) del 249% durante tres años con un período de recuperación de menos de 12 meses.
Los hallazgos clave incluyen:
- reducción del 59% en el tiempo de inactividad, protegiendo $1.4 millones en ingresos en riesgo
- reducción del 50% en incidentes
- reducción del 91% en ruido de señal
- $4.01 millones en valor presente neto (NPV)
La plataforma PagerDuty Operations Cloud mejoró la eficiencia operativa, redujo el tiempo de inactividad y fomentó la innovación al automatizar tareas repetitivas y proporcionar información procesable. Este estudio demuestra el valor de PagerDuty en la construcción de operaciones resilientes y eficientes para las empresas de diversas industrias.
PagerDuty, Inc. (NYSE: PD)는 Forrester Consulting이 실시한 새로운 총 경제적 영향(TEI) 연구를 발표하며 PagerDuty Operations Cloud를 사용하는 조직에 대한 중요한 이점을 밝히고 있습니다. 이 연구에 따르면 복합 조직은 3년 동안 249%의 투자 수익률(ROI)을 달성했습니다 및 12개월 이하의 회수 기간을 기록했습니다.
주요 발견 사항은 다음과 같습니다:
- 59%의 다운타임 감소로 $1.4백만의 위태로운 수익 보호
- 50%의 사건 감소
- 91%의 신호 잡음 감소
- $4.01미리언의 순 현재 가치(NPV)
PagerDuty Operations Cloud 플랫폼은 운영 효율성을 개선하고, 다운타임을 줄이며, 반복적인 작업을 자동화하고 실행 가능한 통찰력을 제공함으로써 혁신을 촉진했습니다. 이 연구는 다양한 산업 분야에서 기업의 탄력적이고 효율적인 운영 구축에서 PagerDuty의 가치를 보여줍니다.
PagerDuty, Inc. (NYSE: PD) a publié une nouvelle étude sur l'impact économique total (TEI) réalisée par Forrester Consulting, révélant des avantages significatifs pour les organisations utilisant le PagerDuty Operations Cloud. L'étude montre qu'une organisation composite a réalisé un retour sur investissement (ROI) de 249 % sur trois ans avec une période de retour de moins de 12 mois.
Les principales conclusions incluent :
- réduction de 59 % des temps d'arrêt, protégeant 1,4 million de dollars de revenus à risque
- réduction de 50 % des incidents
- réduction de 91 % du bruit de signal
- 4,01 millions de dollars de valeur actuelle nette (NPV)
La plateforme PagerDuty Operations Cloud a amélioré l'efficacité opérationnelle, réduit les temps d'arrêt et favorisé l'innovation en automatisant les tâches répétitives et en fournissant des informations exploitables. Cette étude démontre la valeur de PagerDuty dans la construction d'opérations résilientes et efficaces pour les entreprises de divers secteurs.
PagerDuty, Inc. (NYSE: PD) hat eine neue Total Economic Impact™ (TEI) Studie veröffentlicht, die von Forrester Consulting durchgeführt wurde, und erheblicher Nutzen für Organisationen aufgezeigt, die die PagerDuty Operations Cloud nutzen. Die Studie zeigt, dass eine komposite Organisation eine Rendite von 249% auf das investierte Kapital (ROI) über drei Jahre erzielt hat mit einer Amortisationsdauer von weniger als 12 Monaten.
Wichtige Ergebnisse sind:
- 59% Reduzierung der Ausfallzeiten, wodurch $1,4 Millionen an gefährdeten Einnahmen geschützt wurden
- 50% Reduzierung der Vorfälle
- 91% Reduzierung des Signalrauschens
- $4,01 Millionen Nettobarwert (NPV)
Die PagerDuty Operations Cloud-Plattform verbesserte die Betriebseffizienz, reduzierte die Ausfallzeiten und förderte Innovationen, indem sie sich wiederholende Aufgaben automatisierte und umsetzbare Einblicke bereitstellte. Diese Studie zeigt den Wert von PagerDuty beim Aufbau von resilienten und effizienten Betriebsabläufen für Unternehmen in verschiedenen Branchen.
- 249% return on investment (ROI) over three years
- Payback period of less than 12 months
- 59% reduction in downtime, protecting $1.4 million in revenue-at-risk
- 50% reduction in incidents
- 91% reduction in signal noise
- $4.01 million in net present value (NPV)
- None.
Insights
The Forrester Total Economic Impact study on PagerDuty's Operations Cloud reveals impressive financial benefits for enterprise customers. The headline 249% ROI over three years with a payback period under 12 months is particularly noteworthy. This indicates strong value proposition and efficient implementation of PagerDuty's solutions.
Key financial highlights include:
$4.01 million net present value over three years$1.4 million in protected revenue from reduced downtime- 59% reduction in downtime, improving productivity and cutting costs
- 50% reduction in incidents, enhancing customer satisfaction
These metrics suggest PagerDuty's platform can significantly impact a company's bottom line by improving operational efficiency and reducing costly disruptions. For investors, this study provides concrete evidence of PagerDuty's value to enterprise customers, which could drive increased adoption and revenue growth. The quick payback period also indicates a lower risk for customers, potentially accelerating sales cycles.
PagerDuty's Operations Cloud demonstrates significant technical advantages in managing digital operations. The 91% reduction in signal noise is a standout feature, allowing teams to focus on critical incidents more effectively. This, combined with the 50% reduction in overall incidents, showcases the platform's ability to streamline operations and improve system reliability.
The study highlights PagerDuty's role in enabling AI-powered automation, which is important for scaling operations and allowing teams to focus on strategic initiatives. By automating repetitive tasks and providing actionable insights, PagerDuty positions itself as a key player in the ongoing digital transformation efforts of enterprises.
The platform's ability to reduce downtime by 59% is particularly impressive in the tech sector, where system availability is critical. This level of improvement can significantly enhance a company's reputation for reliability and customer satisfaction, potentially leading to increased market share and customer retention.
PagerDuty customers report improvements in operational efficiency and reduced downtime
The study, based on customer interviews and aggregated data, evaluates the financial benefits and cost savings realized by enterprise customers. By analyzing real-world deployments, Forrester has shown how the PagerDuty Operations Cloud platform, including incident management, automation, and timely insights significantly improved operational efficiency, reduced downtime, and drove innovation.
The Forrester TEI report details the costs of downtime on business and confirms that resilient infrastructure is critical to success. By reducing the number of major incidents and resolving incidents faster, organizations in the study using the PagerDuty Operations Cloud achieved
According to the study, these organizations also experienced the benefits below, in addition to achieving a
- Payback period of less than 12 months
-
59% reduction in downtime, leading to improved productivity and reduced costs -
50% reduction in incidents, contributing to enhanced customer satisfaction and operational resilience -
91% reduction in signal noise, helping teams prioritize critical incidents -
$4.01 million
Jeffrey Hausman, chief product development officer at PagerDuty, commented: “The Forrester TEI study showcases the significant value PagerDuty has delivered to enterprises across industries. With the PagerDuty platform, organizations are able to achieve both notable financial returns and transform their operations by automating manual tasks, reducing downtime, and improving their customer experiences. This study shows how PagerDuty is an essential partner for any organization that wants to build resilient and efficient operations.”
Supporting Enterprise Innovation and Efficiency
The study illustrates how PagerDuty helped businesses scale by automating repetitive tasks, ensuring faster response times, and providing actionable insights. As businesses continue to adopt AI-powered automation, PagerDuty’s Operations Cloud enables teams to focus on strategic initiatives while reducing the risks of costly disruptions.
Availability and Resources
The full Forrester TEI study is available for download at: https://www.pagerduty.com/resources/analyst-report/unlock-the-roi-of-pagerduty-forrester-study.
To learn more about the benefits of PagerDuty Operations Cloud, visit https://www.pagerduty.com/platform/operations-cloud/.
*For a composite organization representative of interviewed customers.
*More details about how these benefits were determined can be found in the report.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The PagerDuty Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241003706408/en/
Media Contact:
Amberly Janke
media@pagerduty.com
Investor Relations Contact:
Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
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