Not ‘If’ but ‘When’: 88% of Execs Expect a Major Incident in 2025 as Large as the July Global IT Outage
PagerDuty (NYSE:PD) released a study revealing critical concerns about service disruptions among IT and business executives. The survey of 1,000 executives across the U.S., U.K., Australia, and Japan found that 88% expect another major incident within the next 12 months.
Key findings show that 86% of executives believe companies overprioritize security at the expense of service disruption readiness. The July global IT outage caught 83% of respondents off guard, with impacts including revenue loss (37%), delayed response times (39%), and communication breakdowns (38%). 55% of executives have shifted towards continuous preparedness evaluation rather than one-time investments.
Regional data indicates high concern levels, with 91% of U.K., 89% of U.S., 88% of Australian, and 78% of Japanese executives viewing future disruptions as inevitable.
PagerDuty (NYSE:PD) ha pubblicato uno studio che rivela preoccupazioni critiche riguardo alle interruzioni del servizio tra i dirigenti IT e aziendali. L'indagine condotta su 1.000 dirigenti negli Stati Uniti, Regno Unito, Australia e Giappone ha mostrato che l'88% si aspetta un altro grande incidente nei prossimi 12 mesi.
I risultati chiave indicano che l'86% dei dirigenti ritiene che le aziende diano troppa priorità alla sicurezza a scapito della preparazione alle interruzioni del servizio. L'interruzione globale di IT di luglio ha preso di sorpresa l'83% dei rispondenti, con impatti che includono perdite di fatturato (37%), tempi di risposta ritardati (39%) e rotture nella comunicazione (38%). Il 55% dei dirigenti ha spostato l'attenzione verso una valutazione continua della preparazione piuttosto che investimenti una tantum.
I dati regionali indicano alti livelli di preoccupazione, con il 91% dei dirigenti del Regno Unito, l'89% degli Stati Uniti, l'88% degli australiani e il 78% dei giapponesi che vedono le future interruzioni come inevitabili.
PagerDuty (NYSE:PD) ha publicado un estudio que revela preocupaciones críticas sobre las interrupciones del servicio entre los ejecutivos de TI y de negocios. La encuesta realizada a 1.000 ejecutivos en EE. UU., Reino Unido, Australia y Japón encontró que el 88% espera otro incidente importante en los próximos 12 meses.
Los hallazgos clave muestran que el 86% de los ejecutivos creen que las empresas sobrepriorizan la seguridad a expensas de la preparación ante interrupciones del servicio. La interrupción global de TI en julio sorprendió a el 83% de los encuestados, con impactos que incluyen pérdidas de ingresos (37%), tiempos de respuesta retrasados (39%) y fallos en la comunicación (38%). El 55% de los ejecutivos ha cambiado hacia una evaluación continua de la preparación en lugar de inversiones únicas.
Los datos regionales indican altos niveles de preocupación, con el 91% de los ejecutivos del Reino Unido, el 89% de EE. UU., el 88% de Australia y el 78% de Japón que ven las futuras interrupciones como inevitables.
PagerDuty (NYSE:PD)는 IT 및 비즈니스 경영진의 서비스 중단에 대한 중대한 우려를 드러내는 연구 결과를 발표했습니다. 미국, 영국, 호주, 일본의 1,000명의 경영진을 대상으로한 조사에 따르면 88%가 향후 12개월 이내에 또 다른 주요 사건이 발생할 것으로 예상하고 있습니다.
주요 발견 사항은 86%의 경영진이 기업들이 서비스 중단 대비 태세보다 보안을 과도하게 우선시한다고 생각하고 있다는 것입니다. 7월의 글로벌 IT 중단은 응답자의 83%를 놀라게 했으며, 그 영향에는 수익 손실(37%), 응답 시간 지연(39%), 그리고 의사소통 문제(38%)가 포함됩니다. 55%의 경영진은 일회성 투자 대신 지속적인 준비 태세 평가로 방향을 전환했습니다.
지역별 자료는 높은 우려 수준을 나타내며, 영국의 91%, 미국의 89%, 호주의 88%, 일본의 78% 경영진이 미래의 중단을 불가피한 것으로 보고 있습니다.
PagerDuty (NYSE:PD) a publié une étude révélant des préoccupations critiques concernant les interruptions de service parmi les dirigeants IT et d'entreprise. L'enquête menée auprès de 1 000 dirigeants aux États-Unis, au Royaume-Uni, en Australie et au Japon a révélé que 88% s'attendent à un autre incident majeur dans les 12 mois à venir.
Les résultats clés montrent que 86% des dirigeants estiment que les entreprises donnent trop de priorité à la sécurité au détriment de la préparation aux interruptions de service. La panne mondiale d'IT de juillet a pris 83% des répondants par surprise, avec des impacts incluant des pertes de revenus (37%), des temps de réponse retardés (39%) et des ruptures de communication (38%). 55% des dirigeants ont évolué vers une évaluation continue de la préparation plutôt que des investissements ponctuels.
Les données régionales indiquent des niveaux de préoccupation élevés, avec 91% des dirigeants du Royaume-Uni, 89% des États-Unis, 88% des Australiens et 78% des Japonais considérant que les futures interruptions sont inévitables.
PagerDuty (NYSE:PD) hat eine Studie veröffentlicht, die kritische Bedenken hinsichtlich von Serviceunterbrechungen unter IT- und Geschäftsführern aufzeigt. Die Umfrage unter 1.000 Führungskräften aus den USA, dem Vereinigten Königreich, Australien und Japan ergab, dass 88% innerhalb der nächsten 12 Monate mit einem weiteren großen Vorfall rechnen.
Wichtige Erkenntnisse zeigen, dass 86% der Führungskräfte der Meinung sind, dass Unternehmen die Sicherheit über die Vorbereitung auf Serviceunterbrechungen priorisieren. Die globale IT-Ausfall im Juli hat 83% der Befragten überrascht, wobei die Auswirkungen Verlust von Einnahmen (37%), Verzögerung der Reaktionszeiten (39%) und Kommunikationsschwierigkeiten (38%) umfassen. 55% der Führungskräfte haben sich in Richtung einer kontinuierlichen Bewertung der Bereitschaft bewegt, anstelle einmaliger Investitionen.
Regionale Daten weisen auf hohe Bedenken hin, mit 91% der britischen, 89% der US-amerikanischen, 88% der australischen und 78% der japanischen Führungskräfte, die zukünftige Unterbrechungen als unvermeidlich ansehen.
- 55% of executives are adopting continuous preparedness evaluation
- 100% of surveyed executives report increased focus on preparing for future service disruptions
- 88% of executives expect another major incident within 12 months
- 37% of unprepared companies reported lost revenue during July IT outage
- 86% believe companies inadequately focus on service disruptions
- 44% increased reliance on manual processes after disruptions
Insights
The survey data reveals significant strategic implications for the digital operations management sector. With
The regional variations in preparedness and impact awareness (U.K.
The survey highlights critical technological gaps in enterprise incident management. The reported
The universal shift (
International Survey:
The PagerDuty study found that the 2024 July global IT outage was a learning experience for organizations. (Graphic: Business Wire)
In today’s digitally connected world, IT outages can be caused by everything from cyberattacks to human error.
-
86% of executives surveyed now realize that they have been prioritizing security at the expense of readiness for service disruptions, causing changes within the company. The reality is that a focus on preventing service disruptions, which can often be security-related, is imperative for organizations today. Preparedness in terms of people, process and culture is key to ensuring disruptions are minimized to limit revenue and reputational harm. -
83% of business and IT executives admitted that the July global IT outage caught them off guard, exposing gaps in their preparedness for service disruptions.89% of executives in theU.K. ,84% in theU.S ,,80% inJapan and77% inAustralia admit to being surprised by the disruptions. -
Nearly half of IT executives (
47% ) believe that insufficient incident management planning will exacerbate the impact of major IT outages on their organizations, a concern shared by41% of business executives, if approaches to service disruption are not prioritized.
“The PagerDuty study shows that executives around the globe are shifting their leadership priorities with major incidents in mind, with
Additionally,
Other key findings from the survey data include:
-
A strong majority of executives surveyed in the
U.K. (91% ),U.S. (89% ),Australia (88% ) andJapan (78% ) believe that it’s not a matter of “if” but “when” these service disruptions happen. -
While some organizations were prepared for the digital disruption, others were not. Of those that were not fully prepared,
37% of executives said the July global IT outage resulted in lost revenue or an inability to process sales transactions and delayed response times by39% to customer or internal requests. -
Organizations that experienced multiple service outages due to the July global IT disruption suffered communication breakdowns between departments (
38% ), delays in workflow and projects put on hold (35% ). Overall,39% of executives saw an impact on decision-making. -
Nearly half in the
U.S. (48% ),Australia (48% ), and theU.K. (47% ), along with a majority inJapan (53% ) believe that limited access to real-time data tools will further hinder their organizations during an outage, if approaches to service disruption are not prioritized. -
For many who experienced disruptions during service incidents, the July global IT outage meant a return to the old ways of doing things, as
44% saw increased reliance on manual processes or workarounds following the incident, showing just how much organizations rely on digital tools.
The survey was conducted by Wakefield Research on behalf of PagerDuty. All survey findings and methodology are available here.
Additional Resources
-
Blog Post: Survey:
88% of Execs Expect an Incident as Large as the July Global IT Outage Within the Next Year - IDC Report: Transforming Incident Management – A Technology Executive Playbook
- Webinar: Learn from Incidents to Stay Prepared for the Next Outage
- Webinar: Resilient by Design: Preparing for IT Disruptions in a Complex World
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241211211684/en/
Media Contact:
Joel Jamora
media@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
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