PagerDuty Introduces Enterprise-Grade, AI-Powered Innovations to Future-Proof Operations and Improve Business Results
PagerDuty (NYSE:PD) has announced new AI-powered innovations for its Operations Cloud platform, aimed at enhancing operational resilience and reducing the impact of unplanned outages. These features are designed to automate processes and reduce incident management time, ultimately protecting customer experience and mitigating operational failure risks.
Key enhancements include:
- PagerDuty Advance Assistant for Microsoft Teams: Generative AI capabilities for faster incident resolution
- Automation on Alerts: Reduces total incident count
- Global Intelligent Alert Grouping: Uses AI models for enhanced pattern recognition
- Unified Chat Experience: Streamlines incident management within Microsoft Teams or Slack
- PagerDuty Operations Console Enhancements: Provides comprehensive alert visibility
- Operational Maturity Model Improvements: Offers recommendations and industry benchmarking
These innovations aim to help organizations respond more efficiently to outages, preserve customer trust, and prevent revenue loss.
PagerDuty (NYSE:PD) ha annunciato nuove innovazioni basate sull'IA per la sua piattaforma Operations Cloud, con l'obiettivo di migliorare la resilienza operativa e ridurre l'impatto delle interruzioni non pianificate. Queste funzionalità sono progettate per automatizzare i processi e ridurre i tempi di gestione degli incidenti, proteggendo in ultima analisi l'esperienza del cliente e mitigando i rischi di fallimento operativo.
Le principali migliorie includono:
- PagerDuty Advance Assistant per Microsoft Teams: Capacità di IA generativa per una risoluzione più rapida degli incidenti
- Automazione degli Avvisi: Riduce il numero totale di incidenti
- Raggruppamento Intelligente Globale degli Avvisi: Utilizza modelli di IA per un riconoscimento dei modelli migliorato
- Esperienza di Chat Unificata: Ottimizza la gestione degli incidenti all'interno di Microsoft Teams o Slack
- Miglioramenti della Console Operativa di PagerDuty: Fornisce una visibilità completa degli avvisi
- Miglioramenti del Modello di Maturità Operativa: Offre raccomandazioni e benchmark di settore
Queste innovazioni mirano ad aiutare le organizzazioni a rispondere più efficientemente alle interruzioni, mantenere la fiducia dei clienti e prevenire la perdita di entrate.
PagerDuty (NYSE:PD) ha anunciado nuevas innovaciones impulsadas por IA para su plataforma Operations Cloud, con el objetivo de mejorar la resiliencia operativa y reducir el impacto de interrupciones no planificadas. Estas características están diseñadas para automatizar procesos y reducir el tiempo de gestión de incidentes, protegiendo en última instancia la experiencia del cliente y mitigando los riesgos de fallos operacionales.
Las mejoras clave incluyen:
- Asistente Avanzado de PagerDuty para Microsoft Teams: Capacidades de IA generativa para una resolución más rápida de incidentes
- Automatización de Alertas: Reduce el número total de incidentes
- Agrupación Inteligente Global de Alertas: Utiliza modelos de IA para un reconocimiento de patrones mejorado
- Experiencia de Charla Unificada: Optimiza la gestión de incidentes dentro de Microsoft Teams o Slack
- Mejoras en la Consola de Operaciones de PagerDuty: Proporciona visibilidad completa de las alertas
- Mejoras en el Modelo de Madurez Operativa: Ofrece recomendaciones y comparativas de la industria
Estas innovaciones tienen como objetivo ayudar a las organizaciones a responder de manera más eficiente a las interrupciones, mantener la confianza del cliente y prevenir la pérdida de ingresos.
PagerDuty (NYSE:PD)는 인공지능 기반의 새로운 혁신을 Operations Cloud 플랫폼에 발표하였습니다. 이는 운영 레질리언스를 향상시키고 계획되지 않은 중단의 영향을 줄이는 것을 목표로 합니다. 이러한 기능은 프로세스를 자동화하고 사건 관리 시간을 단축하도록 설계되어 있어, 궁극적으로 고객 경험을 보호하고 운영 실패의 위험을 완화합니다.
주요 개선 사항은 다음과 같습니다:
- Microsoft Teams를 위한 PagerDuty Advance Assistant: 사건 해결을 위한 생성적 AI 기능
- 알림 자동화: 총 사건 수 감소
- 글로벌 지능형 알림 그룹화: 향상된 패턴 인식을 위한 AI 모델 사용
- 통합 채팅 경험: Microsoft Teams나 Slack 내 사건 관리를 간소화
- PagerDuty 운영 콘솔 강화: 포괄적인 알림 가시성 제공
- 운영 성숙도 모델 개선: 권장 사항 및 산업 벤치마킹 제공
이러한 혁신은 조직이 중단에 보다 효율적으로 대응하고, 고객 신뢰를 유지하며, 수익 손실을 방지하는 데 도움을 주고자 합니다.
PagerDuty (NYSE:PD) a annoncé de nouvelles innovations alimentées par l'IA pour sa plateforme Operations Cloud, visant à améliorer la résilience opérationnelle et à réduire l'impact des pannes imprévues. Ces fonctionnalités sont conçues pour automatiser les processus et réduire le temps de gestion des incidents, protégeant ainsi l'expérience client et atténuant les risques d'échec opérationnel.
Les améliorations clés comprennent :
- Assistant Avancé PagerDuty pour Microsoft Teams: Capacités d'IA générative pour une résolution plus rapide des incidents
- Automatisation des Alertes: Réduit le nombre total d'incidents
- Regroupement Intelligent Global des Alertes: Utilise des modèles d'IA pour améliorer la reconnaissance des schémas
- Expérience de Chat Unifiée: Rationalise la gestion des incidents au sein de Microsoft Teams ou Slack
- Améliorations de la Console d'Opérations PagerDuty: Offre une visibilité complète des alertes
- Améliorations du Modèle de Maturité Opérationnelle: Fournit des recommandations et des comparaisons sectorielles
Ces innovations visent à aider les organisations à répondre plus efficacement aux pannes, à préserver la confiance des clients et à prévenir la perte de revenus.
PagerDuty (NYSE:PD) hat neue KI-gestützte Innovationen für seine Operations Cloud-Plattform angekündigt, die darauf abzielen, die Betriebskontinuität zu verbessern und die Auswirkungen von ungeplanten Ausfällen zu reduzieren. Diese Funktionen sollen Prozesse automatisieren und die Bearbeitungszeit von Vorfällen reduzieren, um letztendlich das Kundenerlebnis zu schützen und die Risiken von operationellen Ausfällen zu verringern.
Wesentliche Verbesserungen umfassen:
- PagerDuty Advance Assistant für Microsoft Teams: Generative KI-Funktionen für eine schnellere Vorfalllösung
- Automatisierung von Warnungen: Reduziert die Gesamtanzahl der Vorfälle
- Globale intelligente Alarmgruppierung: Nutzt KI-Modelle für eine verbesserte Mustererkennung
- Vereinheitlichte Chat-Erfahrung: Optimiert das Incident-Management innerhalb von Microsoft Teams oder Slack
- Verbesserungen der PagerDuty-Betriebskonsole: Bietet umfassende Sichtbarkeit der Alarme
- Verbesserungen des Operativen Reifegrademodells: Bietet Empfehlungen und Branchen-Benchmarks
Diese Innovationen zielen darauf ab, Organisationen zu helfen, effizienter auf Ausfälle zu reagieren, das Vertrauen der Kunden zu erhalten und den Verlust von Einnahmen zu verhindern.
- Introduction of AI-powered innovations to enhance operational resilience
- Automation features to reduce incident count and response time
- Unified chat experience for streamlined incident management
- Enhanced Operations Console for improved alert visibility
- Operational Maturity Model improvements for better benchmarking and recommendations
- None.
Insights
Strategic enhancements built on PagerDuty’s strong AI heritage expand the PagerDuty Operations Cloud, empowering organizations by protecting them from revenue loss and improving customer trust
Extended service downtime can be costly for organizations in terms of revenue loss and reputational damage. According to research from Parametrix, the July 19 global IT outage resulted in an estimated “...total [financial] loss of
“Most organizations are not fully prepared to tackle major unplanned outages for a myriad of reasons,” said Jeffrey Hausman, chief product development officer at PagerDuty. “Operations teams remain largely reactive, consumed by firefighting with little time for proactive measures since they are jumping from one point solution to another to understand and resolve the incident. The PagerDuty Operations Cloud integrates AI and automation to streamline the entire incident management lifecycle, enabling swift, coordinated responses across people, processes, and technology to mitigate major incidents all in one comprehensive platform.”
Machine Learning and Automation to Get Ahead of Outages
Automation and machine learning (ML) empower teams to predict the scope of impact and drive action to resolve issues before they become outages.
- PagerDuty Advance Assistant for Microsoft Teams: Powerful generative AI capabilities extended to Microsoft Teams to help customers work where they are. PagerDuty Advance provides helpful insight at every step of the incident lifecycle, generating summaries and triage support for faster resolution. Teams can work smarter with AI-powered contextual support from chat in order to respond and recover faster.
- Automation on Alerts: Helps reduce total incident count, easing the load on resource-strapped teams and giving them time back to focus on value-add work. With this enhancement to PagerDuty Event Orchestration, operations teams can configure automation to be triggered at the alert level, helping teams catch issues before they escalate into incidents.
- Global Intelligent Alert Grouping: Accelerate resolution and free up time and resources to build better experiences. Adding to existing functionality that correlates based on textual similarity, PagerDuty’s AI models now offer greater precision by using enhanced pattern recognition to work across services to help teams separate signal from noise.
A global payments processing customer utilizing PagerDuty Advance has realized significant efficiency gains, reducing four days of manual toil each month and averting 45 minutes of disruption during each major incident. This optimization is estimated to translate into millions of dollars in monthly savings.
Streamlined Remediation for Increased Response Efficiency
A new unified chat experience and updates to the PagerDuty Operations Console strengthen response coordination and minimize context switching to allow teams to restore service more efficiently.
- Unified Chat Experience and Incident Types Power Guided Remediation: Reduce coordination costs and ensure proper handling of time-critical work when it matters most. Combined with built-in PagerDuty Advance generative AI capabilities, teams can manage an incident from start to finish using dynamic commands to collaborate directly from where they work. Users will be able to reclassify incident types, trigger incident workflows, establish tasks and roles, and reassign incidents across services, without leaving Microsoft Teams or Slack.
With the PagerDuty Advance chat experience, it is estimated that customers can save approximately
- PagerDuty Operations Console Enhancements: Eliminate unnecessary context switching for faster response and lower total cost of operations. A new timeline tab and alert side panel — featuring key incident and alert details — deliver comprehensive alert visibility and actionable insights through a single dashboard, eliminating the need to find information elsewhere.
Additionally, PagerDuty estimates that customers utilizing the Operations Console could reduce the triage time spent by network operations center responders by
Harnessing Key Learnings for Future Application
Enhancements to the PagerDuty Operational Maturity Model make it easier to turn learnings from outages into smarter, more efficient planned work for the future. When it comes to outage response, operational maturity is a critical lever in driving better business outcomes. After a cohort analysis to better understand the impact across customers during the July 19 outage, PagerDuty saw more operationally mature companies recovering more quickly and experiencing
- Recommendations and Benchmarks: Make tangible progress towards building more resilient operations to protect customer experience and prevent revenue loss. Industry benchmarking helps teams quickly assess how they perform against similar companies, while recommendations identify the most impactful actions to mitigate the risk of operational failures and improve their operational maturity.
Learn about all the latest features of the PagerDuty Operations Cloud and more on our blog.
Pricing
- Learn about PagerDuty Operations Cloud plans and pricing.
- PagerDuty Advance GenAI Assistant is generally available for trial. PagerDuty Advance is sold via a credit-based model, with all existing and new customers receiving credits based on annual premium plans.
Availability
- PagerDuty Operations Console is now generally available for PagerDuty AIOps customers. Enhancements will be in early access in Q4 of 2024.
- Global Intelligent Alert Grouping is currently in early access for PagerDuty AIOps customers and will be generally available in Q4 of 2024.
- PagerDuty Advance Assistant for Microsoft Teams is currently in early access for PagerDuty Advance customers and will be generally available in Q4 of 2024.
- Operational Maturity Model Recommendations is now generally available for PagerDuty Incident Management customers.
- Operational Maturity Model Benchmarks will be in early access for PagerDuty Incident Management and Customer Service Operations customers in Q1 of 2025.
- Automation on Alerts will be in early access for PagerDuty AIOps customers in Q1 of 2025.
- Unified Chat Experience for Slack and Microsoft Teams will be generally available for PagerDuty Incident Management and Customer Service Operations customers in Q1 of 2025.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
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1Parametrix, “CrowdStrike's Impact on the Fortune 500” July 2024. *The analysis report excluded any losses from Microsoft.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241008938686/en/
Media Contact
Joel Jamora
media@pagerduty.com
Investor Contact
Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty
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