Paychex Survey Finds AI is Empowering Small Businesses, with 72% Feeling Positive
Paychex has released a comprehensive survey on AI adoption among small businesses, revealing strong positive sentiment with 72% of businesses expressing optimism about the technology. The study, which surveyed 500+ business owners and 500+ HR leaders, shows that 65% of businesses are already using AI, with 66% reporting increased productivity.
Key benefits reported include cost savings (44%), revenue growth (40%), improved recruiting (35%), higher employee satisfaction (34%), and better customer acquisition (34%). AI implementation is particularly strong in customer support (64%), HR (50%), and finance/accounting (42%).
The survey highlights that 82% view AI as helpful, with 76% expecting moderate to significant impact in the next five years. However, challenges remain: 54% cite data privacy and security concerns, while 18% face issues with poor data quality. Looking ahead, 72% of small businesses plan to invest at least $1,000 in AI next year, with HR being the top investment area at 53%.
Paychex ha pubblicato un'indagine completa sull'adozione dell'IA tra le piccole imprese, rivelando un forte sentimento positivo, con il 72% delle aziende che esprime ottimismo riguardo alla tecnologia. Lo studio, che ha coinvolto oltre 500 proprietari di aziende e oltre 500 leader HR, mostra che il 65% delle imprese sta già utilizzando l'IA, con il 66% che riporta un aumento della produttività.
I principali vantaggi segnalati includono risparmi sui costi (44%), crescita dei ricavi (40%), miglioramento del reclutamento (35%), maggiore soddisfazione dei dipendenti (34%) e migliore acquisizione dei clienti (34%). L'implementazione dell'IA è particolarmente forte nel supporto clienti (64%), nelle risorse umane (50%) e nella finanza/contabilità (42%).
L'indagine evidenzia che l'82% considera l'IA utile, con il 76% che si aspetta un impatto moderato o significativo nei prossimi cinque anni. Tuttavia, rimangono delle sfide: il 54% cita preoccupazioni relative alla privacy e alla sicurezza dei dati, mentre il 18% affronta problemi di scarsa qualità dei dati. Guardando al futuro, il 72% delle piccole imprese prevede di investire almeno 1.000 dollari nell'IA l'anno prossimo, con le risorse umane come principale area di investimento al 53%.
Paychex ha lanzado una encuesta integral sobre la adopción de IA entre pequeñas empresas, revelando un fuerte sentimiento positivo con el 72% de las empresas expresando optimismo sobre la tecnología. El estudio, que encuestó a más de 500 propietarios de negocios y más de 500 líderes de recursos humanos, muestra que el 65% de las empresas ya está utilizando IA, con un 66% reportando un aumento en la productividad.
Los principales beneficios reportados incluyen ahorros en costos (44%), crecimiento de ingresos (40%), mejora en el reclutamiento (35%), mayor satisfacción de los empleados (34%) y mejor adquisición de clientes (34%). La implementación de IA es particularmente fuerte en el soporte al cliente (64%), recursos humanos (50%) y finanzas/contabilidad (42%).
La encuesta destaca que el 82% ve la IA como útil, con un 76% esperando un impacto moderado a significativo en los próximos cinco años. Sin embargo, persisten desafíos: el 54% menciona preocupaciones sobre la privacidad y seguridad de los datos, mientras que el 18% enfrenta problemas de mala calidad de los datos. Mirando hacia adelante, el 72% de las pequeñas empresas planea invertir al menos 1,000 dólares en IA el próximo año, siendo recursos humanos el área de inversión principal con un 53%.
Paychex는 중소기업의 AI 채택에 대한 종합적인 설문조사를 발표했으며, 72%의 기업이 이 기술에 대해 긍정적인 감정을 표현하고 있음을 보여줍니다. 500명 이상의 기업 소유자와 500명 이상의 HR 리더를 대상으로 한 이 연구는 65%의 기업이 이미 AI를 사용하고 있으며, 66%가 생산성 증가를 보고하고 있다고 나타났습니다.
보고된 주요 이점으로는 비용 절감(44%), 수익 성장(40%), 채용 개선(35%), 직원 만족도 증가(34%), 고객 확보 개선(34%)이 있습니다. AI 구현은 고객 지원(64%), HR(50%), 재무/회계(42%) 분야에서 특히 강합니다.
설문조사는 82%가 AI를 유용하다고 보고하며, 76%는 향후 5년간 중간에서 상당한 영향을 기대하고 있다고 강조합니다. 그러나 여전히 도전 과제가 남아 있습니다: 54%는 데이터 프라이버시 및 보안 문제를 언급하며, 18%는 데이터 품질 저하 문제에 직면하고 있습니다. 앞으로 72%의 중소기업은 내년에 AI에 최소 1,000달러를 투자할 계획이며, HR이 53%로 주요 투자 분야입니다.
Paychex a publié une enquête complète sur l'adoption de l'IA parmi les petites entreprises, révélant un fort sentiment positif avec 72 % des entreprises exprimant de l'optimisme à propos de la technologie. L'étude, qui a interrogé plus de 500 propriétaires d'entreprises et plus de 500 responsables RH, montre que 65 % des entreprises utilisent déjà l'IA, avec 66 % rapportant une augmentation de la productivité.
Les principaux avantages signalés incluent des économies de coûts (44 %), une croissance des revenus (40 %), une amélioration du recrutement (35 %), une satisfaction des employés accrue (34 %) et une meilleure acquisition de clients (34 %). L'implémentation de l'IA est particulièrement forte dans le support client (64 %), les ressources humaines (50 %) et la finance/comptabilité (42 %).
L'enquête souligne que 82 % considèrent l'IA comme utile, avec 76 % s'attendant à un impact modéré à significatif au cours des cinq prochaines années. Cependant, des défis subsistent : 54 % évoquent des préoccupations concernant la confidentialité et la sécurité des données, tandis que 18 % rencontrent des problèmes de qualité des données. En regardant vers l'avenir, 72 % des petites entreprises prévoient d'investir au moins 1 000 dollars dans l'IA l'année prochaine, les ressources humaines étant le principal domaine d'investissement à 53 %.
Paychex hat eine umfassende Umfrage zur KI-Adoption bei kleinen Unternehmen veröffentlicht, die eine starke positive Einstellung zeigt, wobei 72% der Unternehmen Optimismus gegenüber der Technologie äußern. Die Studie, die über 500 Unternehmensinhaber und über 500 HR-Leiter befragte, zeigt, dass 65% der Unternehmen bereits KI nutzen, wobei 66% eine gesteigerte Produktivität berichten.
Die wichtigsten berichteten Vorteile umfassen Kosteneinsparungen (44%), Umsatzwachstum (40%), verbesserte Rekrutierung (35%), höhere Mitarbeiterzufriedenheit (34%) und bessere Kundenakquise (34%). Die Implementierung von KI ist besonders stark im Kundenservice (64%), im HR-Bereich (50%) und in der Finanz-/Buchhaltungsabteilung (42%).
Die Umfrage hebt hervor, dass 82% die KI als hilfreich ansehen, wobei 76% einen moderaten bis erheblichen Einfluss in den nächsten fünf Jahren erwarten. Es bleiben jedoch Herausforderungen: 54% nennen Bedenken hinsichtlich Datenschutz und Sicherheit, während 18% mit schlechter Datenqualität konfrontiert sind. Ausblickend planen 72% der kleinen Unternehmen, im nächsten Jahr mindestens 1.000 Dollar in KI zu investieren, wobei HR mit 53% das Hauptinvestitionsfeld darstellt.
- Strong AI adoption rate with 65% of businesses already using the technology
- 66% report increased productivity from AI implementation
- 82% view AI as helpful to their business
- Significant planned investment in AI technology
- Multiple reported benefits including cost savings and revenue growth
- 54% express concerns about data privacy and security
- 18% face challenges with poor data quality
- 17% don't trust technology companies with their data
- 45% worried about how tech companies use their data
Study reveals AI adoption is strong, but success hinges on data quality and trust
Of the survey respondents using AI today,
The study also revealed that
"AI allows a business to punch way above its weight," said Beaumont Vance, Paychex senior vice president of data, analytics, and AI. “It’s a particularly great equalizer for small- and medium-sized businesses in an increasingly competitive landscape. Understanding and embracing AI’s full potential can boost efficiency, enhance decision-making, and deliver tangible ROI.”
Additional key findings from the survey included:
-
AI is only as good as its data: Nearly one in five (
18% ) of respondents using AI today said they have faced difficulties due to poor data quality. Moreover,53% state that accurate data would enhance their trust in AI tools, emphasizing the strong relationship between data integrity and AI adoption. -
Data security & privacy remain a common concern:
54% of businesses cite data privacy and security as a primary challenge to AI adoption, with45% of those respondents citing concerns about how technology companies use their data, and17% stating they do not trust technology companies with their data. -
Anticipated acceleration of AI investment in people operations and functions:
72% of small businesses plan to invest at least$1,000 53% directing funds toward HR – the top investment area. AI investments are also planned in recruiting (44% ), onboarding new employees (41% ), and employee retention (32% ), underscoring that AI adoption in human resources functions, from the recruiting stage through career development, is a priority.
For more insights and valuable resources on the key findings from survey, visit Paychex WORX.
About the Survey
The results in this report are derived from an online survey of 1,129 respondents comprised of 500+ business owners and 500+ HR leaders. The survey was fielded from February 7 to 17, 2025, and results were not weighted.
About Paychex
Paychex, Inc. (Nasdaq: PAYX) is an industry-leading HCM company delivering a full suite of technology and advisory services in human resources, employee benefit solutions, insurance, and payroll. The company serves over 745,000 customers in the
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Media Contacts
Tracy Volkmann
Manager, Public Relations
(585) 387-6705
tvolkmann@paychex.com
Emily Walsh
Highwire Public Relations
Account Executive
(914) 815-8846
paychex@highwirepr.com
Source: Paychex, Inc.
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