Paymentus Accelerates Digital Disbursements for Insurance Claims Payouts
Paymentus Holdings Inc. (NYSE: PAY) has introduced the Paymentus Disbursements Accelerator in the Guidewire Marketplace, expanding its offerings for insurers using Guidewire ClaimCenter. This accelerator enables rapid integration of instant digital disbursement capabilities into claims management processes, allowing policyholders to receive payouts through various methods including digital wallets, cards, ACH transfers, or checks.
The solution aims to improve customer satisfaction, enhance back-office operations, and reduce costs for insurers. It complements Paymentus' existing Billing and Payments Accelerator for Guidewire BillingCenter, introduced in 2023. The Disbursements Accelerator has received Ready for Guidewire validation, ensuring streamlined integration and full functionality. It offers a single dashboard view for staff, real-time data availability, and secure access to payout details within PCI-compliance.
Paymentus Holdings Inc. (NYSE: PAY) ha introdotto il Paymentus Disbursements Accelerator nel Guidewire Marketplace, ampliando la propria offerta per le compagnie assicurative che utilizzano Guidewire ClaimCenter. Questo acceleratore consente un'integrazione rapida di capacità di pagamento digitale istantaneo nei processi di gestione dei sinistri, permettendo agli assicurati di ricevere pagamenti attraverso vari metodi, tra cui portafogli digitali, carte, bonifici ACH o assegni.
La soluzione punta a migliorare la soddisfazione del cliente, ottimizzare le operazioni di back-office e ridurre i costi per le compagnie assicurative. Completa l'attuale Billing and Payments Accelerator di Paymentus per Guidewire BillingCenter, introdotto nel 2023. Il Disbursements Accelerator ha ricevuto la convalida 'Ready for Guidewire', garantendo un'integrazione fluida e funzionalità complete. Offre una vista unica del pannello per il personale, la disponibilità di dati in tempo reale e accesso sicuro ai dettagli dei pagamenti in conformità con il PCI.
Paymentus Holdings Inc. (NYSE: PAY) ha introducido el Paymentus Disbursements Accelerator en el Guidewire Marketplace, ampliando su oferta para aseguradoras que utilizan Guidewire ClaimCenter. Este acelerador permite la integración rápida de capacidades de desembolso digital instantáneo en los procesos de gestión de reclamos, permitiendo a los asegurados recibir pagos a través de varios métodos, incluidos billeteras digitales, tarjetas, transferencias ACH o cheques.
La solución tiene como objetivo mejorar la satisfacción del cliente, optimizar las operaciones administrativas y reducir los costos para las aseguradoras. Complementa el existente Billing and Payments Accelerator de Paymentus para Guidewire BillingCenter, introducido en 2023. El Disbursements Accelerator ha recibido la validación 'Ready for Guidewire', asegurando una integración simplificada y funcionalidad completa. Ofrece una vista única del panel para el personal, disponibilidad de datos en tiempo real y acceso seguro a los detalles de los pagos cumpliendo con el PCI.
Paymentus Holdings Inc. (NYSE: PAY)는 Guidewire Marketplace에 Paymentus Disbursements Accelerator를 도입하여 Guidewire ClaimCenter를 사용하는 보험사들을 위한 서비스를 확장했습니다. 이 가속기는 즉각적인 디지털 지급 기능을 클레임 관리 프로세스에 신속하게 통합할 수 있도록 하여 보험 가입자들이 디지털 지갑, 카드, ACH 이체 또는 수표를 포함한 다양한 방법으로 지급을 받을 수 있게 합니다.
이 솔루션은 고객 만족도를 향상시키고, 백오피스 운영을 개선하며, 보험사들의 비용을 절감하는 것을 목표로 하고 있습니다. 이는 2023년에 도입된 Guidewire BillingCenter용 Paymentus의 기존 청구 및 결제 가속기를 보완합니다. Disbursements Accelerator는 Guidewire에 대한 준비 완료 검증을 받았으며, 원활한 통합과 전체 기능성을 보장합니다. 직원들이 사용할 수 있는 단일 대시보드 보기, 실시간 데이터 가용성, PCI 준수 내에서의 지급 세부정보에 대한 안전한 접근을 제공합니다.
Paymentus Holdings Inc. (NYSE: PAY) a lancé le Paymentus Disbursements Accelerator sur le Guidewire Marketplace, élargissant ainsi son offre pour les assureurs utilisant Guidewire ClaimCenter. Cet accélérateur permet une intégration rapide des capacités de paiement numérique instantané dans les processus de gestion des réclamations, permettant aux assurés de recevoir des paiements par divers moyens tels que des portefeuilles numériques, des cartes, des virements ACH ou des chèques.
La solution vise à améliorer la satisfaction client, à optimiser les opérations de back-office et à réduire les coûts pour les assureurs. Elle vient compléter l'Existing Billing and Payments Accelerator de Paymentus pour Guidewire BillingCenter, introduit en 2023. Le Disbursements Accelerator a reçu la validation 'Ready for Guidewire', garantissant une intégration fluide et des fonctionnalités complètes. Il offre une vue unique du tableau de bord pour le personnel, la disponibilité des données en temps réel et un accès sécurisé aux détails des paiements dans le respect de la conformité PCI.
Paymentus Holdings Inc. (NYSE: PAY) hat den Paymentus Disbursements Accelerator im Guidewire Marketplace eingeführt und erweitert damit sein Angebot für Versicherer, die Guidewire ClaimCenter verwenden. Dieser Accelerator ermöglicht eine schnelle Integration von sofortigen digitalen Auszahlungsmöglichkeiten in die Schadensmanagementprozesse, sodass Policeninhaber Auszahlungen über verschiedene Methoden wie digitale Wallets, Karten, ACH-Überweisungen oder Schecks erhalten können.
Das Ziel der Lösung ist es, die Kundenzufriedenheit zu verbessern, die Backoffice-Abläufe zu optimieren und die Kosten für Versicherer zu senken. Sie ergänzt den bestehenden Billing and Payments Accelerator von Paymentus für Guidewire BillingCenter, der 2023 eingeführt wurde. Der Disbursements Accelerator erhielt die 'Ready for Guidewire'-Validierung, die eine reibungslose Integration und vollständige Funktionalität gewährleistet. Er bietet eine einheitliche Dashboard-Ansicht für Mitarbeiter, Echtzeitdatenverfügbarkeit und sicheren Zugang zu Auszahlungdetails in Übereinstimmung mit PCI.
- Introduction of Paymentus Disbursements Accelerator for Guidewire ClaimCenter
- Expansion of digital payout options for policyholders
- Potential improvement in customer satisfaction and retention
- Enhanced back-office operations and real-time data integration
- Received Ready for Guidewire validation for streamlined integration
- None.
Insights
The introduction of Paymentus' Disbursements Accelerator for Guidewire ClaimCenter marks a significant advancement in insurance claims processing. This integration addresses a critical pain point in the industry, where 30% of customers remain unsatisfied with insurers' digital channels despite increased technology spending.
The accelerator offers multiple benefits:
- Diverse payout options including digital wallets, cards, ACH and checks
- Real-time data integration for improved back-office operations
- PCI-compliant payout tracking
- Cost reduction in servicing claims
This solution, combined with their existing Billing and Payments Accelerator, creates a comprehensive digital experience for both premium payments and claim payouts. The Ready for Guidewire validation ensures seamless integration, potentially accelerating adoption among Guidewire's extensive client base.
For Paymentus, this expansion could lead to increased market share in the insurance sector and higher revenue from transaction fees. However, the impact on short-term financials may be as enterprise software integrations typically have longer sales cycles and gradual adoption rates.
The Paymentus Disbursements Accelerator represents a significant leap in enhancing the insurance customer experience, particularly at a critical touchpoint: receiving claim payouts. This addresses a key pain point in the industry, where customer satisfaction with digital channels has lagged despite increased technology investments.
Key customer experience enhancements include:
- Flexibility in payout methods, catering to individual preferences
- Real-time notifications, providing transparency and reassurance
- Streamlined processes, potentially reducing wait times for payouts
These improvements are likely to boost customer satisfaction and loyalty, which are important metrics in the highly competitive insurance market. The accelerator's ability to provide a unified experience across premium payments and claim payouts creates a cohesive digital journey for policyholders.
For insurers, this could translate to improved customer retention rates and potentially higher Net Promoter Scores. However, the true impact will depend on widespread adoption and effective implementation by insurance companies using the Guidewire platform.
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The Paymentus Disbursements Accelerator allows policyholders to receive payouts exactly how they want, including payments to digital wallets, credit or debit cards, ACH transfers or via check. Insurers can view payout details in real-time while remaining PCI-compliant, improve back-office operations and reporting, and reduce cost-to-serve.
Meeting growing digital expectations has become a key factor in customer satisfaction and retention for insurers. While technology spending by property and casualty insurers has grown by
“For more than a decade, some of the largest insurance providers have relied on our billing, payments and disbursements solutions to modernize the customer experience. Now we are completing the circuit for Guidewire clients,” said Jerry Portocalis, Chief Commercial Officer of Paymentus. “Digitizing the payout experience will not only boost customer satisfaction, but also provide insurers with a new level of insight and functionality to improve the efficiency, security, and integrity of their back-office operations.”
“Paymentus has a well-earned reputation as a leading billing and payments solution provider across industries,” said Will Murphy, Vice President, Global Technology Alliances, Guidewire. “We have now fully validated their digital disbursements accelerator for Guidewire Marketplace to provide our customers with a ready-to-deploy solution to meet and exceed policyholder expectations for swift, streamlined service when they need it most.”
The feature-rich Paymentus Disbursements Accelerator is designed to improve customer experience, satisfaction, and operational performance. Customers or vendors who opt-in to a digital payout method can choose from a robust suite of payout options, ranging from traditional payment methods like ACH and debit, to new payment channels such as digital wallets like PayPal and Venmo. Real-time pay-out notifications and confirmations pushed via email or text provide reassurance to policyholders.
The Paymentus Disbursements Accelerator has undergone Guidewire’s rigorous review process and received Ready for Guidewire validation, to ensure streamlined integration and full functionality. The accelerator features a single dashboard view for staff to quickly serve customers and improve reconciliation and business operations. It provides real-time data availability and secure access to pay-out details and payment methods within PCI-compliance.
Paymentus modern bill pay capabilities and accelerators for digital disbursements and billing and payments will be demonstrated at Guidewire Connections being held November 17-20 in
About Paymentus
Paymentus is a leading provider of cloud-based bill payment technology and solutions for more than 2,200 billers and financial institutions across
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Media Contacts
Tony Labriola, for Paymentus
media-relations@paymentus.com
Investor Contact
David
dhanover@kcsa.com
Source: Paymentus
FAQ
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