Salam Taps Oracle to Optimize Business Operations and Innovate with New Service Offerings

Rhea-AI Summary

Salam, a leading Saudi telecom provider, has partnered with Oracle Communications for managed services to support its digital transformation. This collaboration aims to enhance operational excellence and improve customer experience, aligning with Saudi Arabia's Vision 2030 mission. Oracle will provide critical support for managed IT operations, performance management, and service quality improvement.

Salam has implemented components of Oracle Cloud Scale Monetization, Oracle Unified Operations, and Oracle Sales CRM to replace legacy systems. This integration enables Salam to launch, orchestrate, and monetize new offerings more efficiently. Future phases will leverage Oracle Communications solutions to fast-track new digital services, including 5G-enabled streaming, AR/VR gaming, and IoT-connected devices.

AI-generated analysis. Not financial advice.

Positive

• Partnership with Oracle Communications for managed services to support digital transformation
• Implementation of Oracle Cloud Scale Monetization, Unified Operations, and Sales CRM to replace legacy systems
• Improved ability to launch and monetize new offerings efficiently
• Planned expansion into 5G-enabled services, AR/VR gaming, and IoT-connected devices

Negative

• None.

News Market Reaction – ORCL

-0.68%

1 alert

-0.68% News Effect

On the day this news was published, ORCL declined 0.68%, reflecting a mild negative market reaction.

Data tracked by StockTitan Argus on the day of publication.

Oracle Communications managed services to support reliable service delivery and performance for critical IT systems  

RIYADH, Saudi Arabia and AUSTIN, Texas, July 25, 2024 /PRNewswire/ -- Salam, a leading Saudi telecom provider, has awarded Oracle a managed services agreement to support its ongoing digital transformation. The collaboration will help Salam expedite operational excellence and enhance the experience it provides customers. These efforts will also further Salam's contributions to the Kingdom's Vision 2030 mission, which includes making Saudi Arabia a more connected and digitized nation.

Oracle Communications Consulting will provide critical support and guidance for managed IT operations, performance management, and service quality improvement. Using an Information and Communication Technology (ICT)-focused approach, Oracle will help Salam increase operational efficiencies, proactively identify and address potential issues, and enable seamless service delivery to its end customers.

"Oracle's technologies and managed services are accelerating our time to market for 5G," said Ahmed Al-Anqari, CEO of Salam. "As a Saudi-born company, Salam is at a digital transformation milestone in its journey. Our focus is on contributing to the advancement of KSA's ICT sector by enhancing our managed services among many other strategic initiatives. This will enable us to better serve the unique demands of our broad and growing customer base and be future-proof starting today."

A stacked advantage
Salam recently implemented components of Oracle Cloud Scale Monetization and Oracle Unified Operations, plus Oracle Sales CRM, to replace its legacy systems with a modular pre-integrated stack. This integration helps avoid the costly and time-consuming process of complex integrations with a high level of customization. With Oracle, Salam can launch, orchestrate, and monetize new offerings as the market demands. Future phases will take advantage of other Oracle Communications solutions to fast-track new digital services, such as 5G-enabled streaming, AR/VR gaming, and IoT-connected devices.

"Our close collaboration with Salam will help to diversify the company's revenue streams and strengthen its reputation as an innovator in the Middle East," said Ajay Goyal, group vice president, Oracle Communications. "In the fast-changing telco landscape, a cohesive managed services approach to systems, processes, and integrations is critical to the delivery of profitable services and, ultimately, a superior customer experience. We are dedicated to supporting Salam's business transformation goals by providing exemplary operational service, and product and network expertise."

To learn more about Oracle Communications industry solutions visit LinkedIn.

About Salam
Salam (formally ITC) is a leading Saudi-based telecom provider offering next-generation ICT solutions for broadband, connectivity, cloud computing, managed services, security services, satellite services, and internet services for government, businesses, wholesale, and consumer sectors. The company focused on helping businesses be smarter, more digital, more integrated, and more secure.

About Oracle Communications
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

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SOURCE Oracle

FAQ

What is the purpose of Salam's partnership with Oracle Communications (ORCL)?

Salam partnered with Oracle Communications to support its digital transformation, enhance operational excellence, and improve customer experience. Oracle will provide managed services for IT operations, performance management, and service quality improvement.

How will Oracle's solutions benefit Salam's business operations?

Oracle's solutions will help Salam increase operational efficiencies, proactively identify and address potential issues, and enable seamless service delivery to customers. The integration of Oracle's products allows Salam to launch, orchestrate, and monetize new offerings more efficiently.

What new services is Salam planning to introduce with Oracle's support?

Salam plans to introduce new digital services such as 5G-enabled streaming, AR/VR gaming, and IoT-connected devices using Oracle Communications solutions in future phases of their collaboration.

How does Salam's partnership with Oracle (ORCL) align with Saudi Arabia's Vision 2030?

The partnership aligns with Saudi Arabia's Vision 2030 by contributing to the advancement of the country's ICT sector and helping to make Saudi Arabia a more connected and digitized nation through improved telecom services and digital offerings.