Ooma Enhances Hotel Guest Experiences and Employee Productivity Through Expanded Integration with Property Management Systems

Rhea-AI Summary

Ooma, a leading communications platform, has announced new features to enhance hotel guest experiences and employee productivity through its Ooma Enterprise unified communications service. The integration with over 70 property management systems, powered by Jazzware, allows for custom phone messages, wake-up greetings in multiple languages, and staff notifications. These upgrades aim to streamline operations and improve service quality, positioning Ooma as a vital tool in the hospitality industry. The partnership is anticipated to drive higher revenue and repeat visits for hotels.

Positive

• Integration with over 70 property management systems enhances service capabilities.
• New features for personalized guest experiences can drive repeat visits and higher revenue.
• Increased employee productivity through cloud-based communication tools.

Negative

• None.

SUNNYVALE, Calif.--(BUSINESS WIRE)-- Ooma, Inc., a smart communications platform for businesses and consumers, today announced new features that enhance hotel guest experiences and employee productivity through expanded integration of its Ooma Enterprise unified communications service with property management systems, powered by Ooma’s partnership with Jazzware.

A property management system, or PMS, is the heart of modern hotels, motels, resorts and other hospitality locations. The PMS tracks guests as they check in and out, organizes cleaning and maintenance, connects to payment systems at the front desk and in-house restaurants, tracks revenue, and much more. To achieve its full potential, a PMS also needs to work seamlessly with the property’s phone and unified communication systems.

Ooma Enterprise (https://www.ooma.com/enterprise-communications/), a leading unified communications as a service (UCaaS) solution, now supports integration with more than 70 PMS solutions through its partnership with Jazzware (https://www.jazzware.com/), a leader in hospitality industry software with 25 years of experience in telecommunications auditing and analytics.

Ooma Enterprise now connects with OPERA Cloud, Maestro, CloudBeds, Agilysys, Sabra SynXis, Marriott FOSSE & Full Service, choiceADVANTAGE RoomKeyPMS, and other leading PMS solutions.

Through the integration with Jazzware, Ooma is able to support powerful new features that include:

• Custom phone messages for VIP guests and members of loyalty programs, with special offers just for them.
• Personalized wake-up greetings in 14 languages that can be set by guests or staff.
• Guest and staff notifications of upcoming maintenance, service or guest programs.
• Safety notifications via phone, email and SMS, including 911 call initiation.
• A mobile app for staff members to manage guest interactions and room status.
• A remote portal to offload property administration.

All of this is transparent to end customers, with Ooma and Jazzware managing the back-end work to link the hotel’s phone system with the PMS.

Beyond guest services, employees can become more productive through Ooma Enterprise features such as video conferencing, chat, a desktop app, a mobile app and the option to set up a sophisticated contact center – all based in the cloud, so that installation and configuration is much easier and less expensive than legacy on-premise PBX systems.

“Ooma and Jazzware together are making voice and unified communications a powerful new tool for success in the hospitality industry,” said Tom Clancy, chief executive officer of Jazzware. “Tailoring phone messages to the individual needs and wants of guests can drive both repeat visits and higher revenue. Equipping employees with a mobile app turns their personal smart phone into a tireless assistant that helps them be in the right place at the right time.”

“Our partnership with Jazzware, launched last year, is already proving popular with our hospitality customers,” said Rob Ferrer, vice president of business sales at Ooma. “These powerful new features for personalization and productivity are the next step, delivering the full promise of UCaaS within the PMS investment that hospitality operators have already made.”

For more information on Ooma Enterprise and the hospitality industry, please visit https://www.ooma.com/business-phone-service/hospitality-services/.

About Ooma

Ooma (NYSE: OOMA) provides leading communications services and related technologies that bring unique features, ease of use, and affordability to businesses of all sizes and residential customers through a smart cloud-based SaaS platform. For businesses, Ooma delivers advanced voice and collaboration features including messaging, intelligent virtual attendants, and video conferencing to help them run more efficiently. For consumers, Ooma’s residential phone service provides PureVoice HD voice quality, advanced functionality and integration with mobile devices. Learn more at www.ooma.com or www.ooma.ca in Canada.

Forward-Looking Statements

This release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements in this press release that are not statements of historical or current fact constitute “forward-looking statements.” The forward-looking statements contained in this press release include, without limitation, statements related to the functionality and performance of the new features of Ooma Enterprise and their integration with property management systems. Such forward-looking statements involve known and unknown risks, uncertainties and other unknown factors that could cause the actual results to be materially different from any future results expressed or implied by such forward-looking statements. The forward-looking statements contained herein are also subject generally to other risks and uncertainties that are described from time to time in Ooma’s filings with the Securities and Exchange Commission, including under Item 1A, “Risk Factors” in the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2021 filed on April 7, 2021, and in its subsequent reports on Forms 10-Q and 8-K. Investors are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date they are made. Ooma undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220302005230/en/

MEDIA CONTACT:

Mike Langberg at Ooma

press@ooma.com

650-566-6693

INVESTOR CONTACT:

Matt Robison at Ooma

ir@ooma.com

650-300-1480

Source: Ooma, Inc.

FAQ

What new features has Ooma announced for hotels on March 2, 2023?

Ooma announced new features for hotels, including custom phone messages, wake-up greetings in multiple languages, and enhanced staff notifications.

How many property management systems does Ooma Enterprise now support?

Ooma Enterprise now supports integration with over 70 property management systems through its partnership with Jazzware.

What is the impact of Ooma's new features on the hospitality industry?

The new features are expected to improve guest experiences, increase employee productivity, and drive higher revenue for hospitality businesses.

Who is Ooma's partner for the hotel property management system integration?

Ooma's partner for the integration is Jazzware, a leader in hospitality industry software.

What is the significance of Ooma's new communication features for employees?

Ooma's new features provide employees with tools like video conferencing and mobile apps, enhancing productivity and communication.