Ooma AirDial Adds Call Alerts for POTS Replacement, Making it Faster and Easier to Respond to Emergencies

Rhea-AI Summary

Ooma, Inc. has enhanced its Ooma AirDial® POTS replacement solution with Call Alerts, allowing up to 10 recipients to receive SMS or email notifications when calls are placed on AirDial-connected lines. This feature is particularly useful for emergency situations, such as calls from elevator phones or fire alarm panels. Call Alerts can be easily managed through AirDial's Remote Device Management web portal.

Other recent additions to AirDial include Embedded Multi-Carrier Support, Parent/Child Accounts for managing multiple locations, Export of Call Logs, and an Insights View for monitoring device status. Ooma AirDial also features unique MultiPath technology for uninterrupted calls and is designed to replace rapidly phasing out analog copper-wire phone lines while offering advanced features and improved management capabilities.

Positive

• Introduction of Call Alerts feature for faster emergency response
• Unique MultiPath technology for uninterrupted calls
• Addition of Embedded Multi-Carrier Support for remote carrier switching
• Implementation of Parent/Child Accounts for easier management of multiple locations
• New Export of Call Logs feature for usage trend analysis
• Introduction of Insights View for quick status summary of all AirDial units

Negative

• None.

SUNNYVALE, Calif.--(BUSINESS WIRE)-- Ooma, Inc., a smart communications platform for businesses and consumers, today announced that it has added Call Alerts to Ooma AirDial^®, a leading solution for POTS replacement, making it faster and easier for facilities managers and other personnel to respond to emergencies.

Administrators can now select up to 10 recipients to get either SMS or email alerts when a call is placed on a line connected through AirDial. For example, when an emergency call is made from an elevator phone, alerts can go to the front desk, the maintenance staff and the building manager. The same can apply for other critical equipment, such as fire alarm panels and campus blue-light safety phones.

Call Alerts are added, edited or removed with just a few clicks in AirDial’s Remote Device Management web portal, without requiring any technical expertise or having to submit a tech support ticket.

Ooma AirDial (https://www.ooma.com/business/airdial-pots-line-replacement/) is the only POTS replacement solution with Call Alerts*, which joins a long list of advanced features designed with safety regulations in mind and to make it easier to manage than other products on the market.

In addition to Call Alerts, Ooma AirDial provides unique and patented MultiPath technology, which simultaneously sends calls through AirDial’s wireless network and the customer’s existing broadband connection. This allows calls to continue uninterrupted if one of the paths becomes clogged or goes down.

POTS replacement is a growing necessity because analog copper-wire phone lines, also known as Plain Old Telephone Service or POTS, are rapidly being phased out, even as carriers are sharply increasing monthly rates and allowing reliability to deteriorate. A fully integrated POTS replacement solution, Ooma AirDial provides hardware, software, wireless connectivity and remote management – all from a single vendor.

Other industry leading features recently added to AirDial include:

• Embedded Multi-Carrier Support. Ooma AirDial units can now be switched between wireless carriers remotely, without having to change SIM cards.

• Parent/Child Accounts. Administrators managing multiple locations, or IT consultants managing multiple customers, can add or delete parent and child accounts across multiple devices, making it easier to oversee large AirDial deployments.

• Export of Call Logs. From the Remote Device Management portal, users can export call logs into spreadsheets to easily analyze usage trends.

• Insights View. With one click on an icon in the Remote Device Management portal, administrators can see a single screen summarizing the status of all their AirDial units.

“We’ve always viewed Ooma AirDial as an opportunity to deliver an advanced service far superior to POTS at a lower cost,” said Thad White, vice president of product management at Ooma. “Call Alerts are a perfect example, because copper-wire phone lines can’t provide anything like this powerful notification that increases both management awareness and safety.”

About Ooma

Ooma (NYSE: OOMA) creates powerful connected experiences for businesses, consumers and service providers, delivered through smart cloud-based communications platforms and services. For businesses of all sizes, Ooma offers advanced voice and collaboration features including messaging, intelligent virtual receptionists and video meetings. Ooma’s all-in-one replacement for analog phone lines helps businesses maintain mission-critical systems by moving connectivity to the cloud. For consumers, Ooma’s residential phone service provides PureVoice HD voice quality, advanced features and integration with mobile devices. Learn more at www.ooma.com or www.ooma.ca in Canada.

* Based on publicly available information posted by major providers of POTS replacement solutions.

Forward-Looking Statements

This release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements in this press release that are not statements of historical or current fact constitute “forward-looking statements.” The forward-looking statements contained in this press release include, without limitation, statements related to the functionality, features and benefits of Ooma AirDial. Such forward-looking statements involve known and unknown risks, uncertainties and other unknown factors that could cause the actual results to be materially different from any future results expressed or implied by such forward-looking statements. The forward-looking statements contained herein are also subject generally to other risks and uncertainties that are described from time to time in Ooma’s filings with the Securities and Exchange Commission, including under Item 1A, “Risk Factors” in the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2024, filed on April 2, 2024, and in its subsequent reports on Forms 10-Q and 8-K. Investors are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date they are made. Ooma undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240717301888/en/

MEDIA CONTACT:

Mike Langberg at Ooma

press@ooma.com

650-566-6693

INVESTOR CONTACT:

Matt Robison at Ooma

ir@ooma.com

650-300-1480

Source: Ooma, Inc.

FAQ

What is the new Call Alerts feature in Ooma AirDial (OOMA)?

Call Alerts is a new feature in Ooma AirDial that allows up to 10 recipients to receive SMS or email notifications when calls are placed on AirDial-connected lines, particularly useful for emergency situations like elevator phone calls or fire alarm activations.

How does Ooma AirDial's (OOMA) MultiPath technology work?

Ooma AirDial's MultiPath technology simultaneously sends calls through AirDial's wireless network and the customer's existing broadband connection, allowing calls to continue uninterrupted if one path becomes clogged or goes down.

What new management features has Ooma (OOMA) added to AirDial?

Ooma has added several new management features to AirDial, including Embedded Multi-Carrier Support for remote carrier switching, Parent/Child Accounts for managing multiple locations, Export of Call Logs for usage analysis, and an Insights View for quick status summaries of all AirDial units.

Why is Ooma AirDial (OOMA) being marketed as a POTS replacement solution?

Ooma AirDial is marketed as a POTS replacement solution because analog copper-wire phone lines (POTS) are rapidly being phased out, with carriers increasing rates and allowing reliability to deteriorate. AirDial offers a fully integrated replacement with advanced features and improved management capabilities.