Three-quarters of eCommerce businesses are still struggling to optimize their payments

Rhea-AI Summary

Nuvei's latest research, in collaboration with Edgar, Dunn & Company, reveals that 75% of eCommerce businesses require improved support for payment optimization due to their dependence on multiple payment providers. The study indicates that 54% of online firms utilize at least six providers, recognizing the potential for revenue growth in a competitive landscape. However, 59% acknowledge that customers experiencing payment declines may not return. Nuvei emphasizes the importance of Payment Orchestration in enhancing payment performance and operational efficiency. The whitepaper offers guidance on implementing these solutions effectively.

Positive

• 75% of eCommerce businesses seek better payment optimization support.
• 54% of businesses use over six payment providers, indicating market growth potential.
• The adoption of Payment Orchestration can enhance operational efficiency and revenue.

Negative

• 59% of businesses risk permanently losing customers due to payment declines.

New research from Nuvei and Edgar, Dunn & Company highlights the opportunities Payment Orchestration bring to revenue growth

MONTREAL, April 05, 2023 (GLOBE NEWSWIRE) -- Nuvei Corporation (“Nuvei” or the “Company”) (Nasdaq: NVEI) (TSX: NVEI), the Canadian fintech company, has revealed that three-quarters of eCommerce businesses (75%) say they need greater levels of support to optimize their payments function due to a reliance on an increasing number of payments providers.

This data is available in Nuvei’s latest whitepaper Payment Orchestration: A practical guide to optimizing payment performance. Nuvei partnered with Edgar, Dunn & Company (EDC) to survey over 100 international businesses across a variety of verticals that sell online to consumers.

Capitalizing on the benefits of the multi-vendor model

In an increasingly complex landscape, more than half (54%) of online businesses are now using at least six payment providers to optimize their checkouts as they look to scale into new markets, win new customers, and grow revenue. A third (33%) have direct acquiring relationships with at least five banks.

The rise of this multi-vendor model is a direct result of eCommerce businesses understanding that there is a real opportunity to accelerate growth. Harnessing the power of best-in-class payments technology in every market they operate, and for every relevant payment method, is critical for businesses to optimize their payments performance.

But businesses are also aware that a lack of coordination and optimization of these complex set ups may have a negative impact on their revenues as well, including permanently losing customers. The research shows that 59% of businesses believe that customers who have experienced a false decline will not give businesses a second chance. It also shows that alternative payment methods are becoming more important to eCommerce, with only 23% of online businesses’ checkouts now have three available payments methods or less.

Understanding Payment Orchestration

There is a clear role for payments orchestration in providing the control online businesses need to effectively optimize their backend payments flow. Without Payment Orchestration businesses are unable to set specific and intricate rules for payments acceptance to boost conversion and revenue, and they also do not have full visibility of their performance with which to make informed decisions.

This is evident in the whitepaper research. Businesses told Nuvei they have a variety of specific motivations for implementing a Payment Orchestration solution, including a reduction in the cost of payment acceptance, greater efficiency internally, and a wider acceptance of more payment methods. Many merchants intend to optimize payment conversion with smart routing capabilities to increase revenue.

Nuvei’s practical guide helps eCommerce businesses implement and get maximum value from their Payment Orchestration Platform (POP). When integrated effectively, Payment Orchestration can enable businesses to improve their overall payment performance through enhanced efficiency, security, flexibility, and scalability.

Nuvei Chair and CEO Philip Fayer commented on the research: “Our mission is to connect our customers to their customers, wherever they are and however way they want to pay. Offering an industry-leading Payment Orchestration Platform is critical to doing that successfully. It is clear from our research that more and more businesses recognize the need for orchestration, but also that many are still struggling to understand what this means in practice. This whitepaper provides excellent insights into implementing Payment Orchestration effectively.”

Peter Sidenius, Edgar, Dunn & Company CEO, added: “It is key for businesses to manage payments efficiently as it is the last step in the purchase process. Payments have become increasingly complex, especially for businesses with various subsidiaries, operating in multiple geographies, selling in different currencies and offering different payment methods. Payment Orchestration is considered by an increasing number of businesses as the solution to retain control of their payment stack. It is a major driver to generate additional revenue, optimize payment acceptance cost and increase operational efficiency.”

Download Payment Orchestration: A practical guide to optimizing payment performance here.

Methodology

Edgar, Dunn & Company conducted the research in Q4 2022 and in early Q1 2023. This involved conducting primary and secondary research, including the completion of in-depth interviews with large multinational B2C businesses. A survey was also conducted at the beginning of 2023. The survey has been administered online to more than 100 international businesses that sell online to consumers with a sample of respondents working in the finance, payments or commercial fields. The questionnaire included a mix of pre-qualifying information, multiple choices, and open-ended questions regarding their experiences and views on the topic of Payment Orchestration. All data was collected anonymously.

About Nuvei 

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

For more information, visit www.nuvei.com

FAQ

What does Nuvei's latest research reveal about payment optimization needs?

Nuvei's research shows that 75% of eCommerce businesses need better support for optimizing their payment systems.

How many payment providers are eCommerce businesses using according to Nuvei?

Over half (54%) of online businesses now use at least six payment providers.

What are the consequences of false declines in payments?

The research indicates that 59% of businesses believe customers who face false declines will not return.

How does Payment Orchestration benefit eCommerce businesses?

Payment Orchestration helps businesses optimize their payment processes, improve efficiency, and increase revenue.

What insights does Nuvei provide in their whitepaper on Payment Orchestration?

Nuvei's whitepaper outlines practical guidance for implementing Payment Orchestration effectively to enhance payment performance.