McLeod Health Targets Cost Savings and Accurate Reimbursement with Nuance Surgical CAPD

Rhea-AI Summary

Nuance Communications, Inc. (NASDAQ: NUAN) has partnered with McLeod Health to deploy its Surgical Computer-Assisted Physician Documentation (CAPD) solution. This initiative aims to ensure accurate reimbursement, enhance surgeon satisfaction, and reduce administrative burdens. McLeod Health, which faced revenue challenges due to COVID-19 delays, reports that accurate documentation can prevent financial losses. The CAPD solution automates documentation tasks and improves billing accuracy, crucial for the hospital's financial stability. This partnership builds on McLeod’s prior success with Nuance’s Dragon Medical One platform.

Positive

• Improved potential for accurate reimbursement with CAPD solution.
• Enhanced surgeon and patient satisfaction reported by McLeod Health.
• Increased operational efficiency through automation of documentation tasks.

Negative

• Approximately 2% of net surgical revenue at risk due to incomplete documentation.
• Financial stability reliant on accurate documentation amid evolving healthcare demands.

BURLINGTON, Mass., Dec. 7, 2020 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced that McLeod Health has deployed the Nuance Surgical Computer-Assisted Physician Documentation (CAPD) solution to ensure appropriate reimbursement while also saving surgeons time, reducing administrative burden, and improving their overall satisfaction.

McLeod is a large healthcare network in Florence, South Carolina that differentiates itself on innovation and quality. Like many hospital systems, McLeod experienced canceled and delayed surgeries earlier this year due to COVID-19. The organization needed a solution that would help it maintain financial integrity and thus stability while setting a solid foundation for managing an influx of surgical patients as a result of the COVID-19 delays. "Elective surgeries are high-volume procedures that account for a significant amount of revenue for our organization which is critical to enabling us to care for our community. When documentation isn't accurate and complete, it can result in billing delays, financial losses, and additional costs. We needed a way to improve the revenue cycle process," said Bryon K. Frost, MD, VP, and CMIO, McLeod Health. "Having implemented Nuance Dragon Medical One, we knew Nuance could deliver results. Nuance's Surgical CAPD has had a positive impact on provider and patient satisfaction – and  our hospital's bottom-line."

McLeod was familiar with Nuance's innovative speech solutions for front-end documentation capture. Two years ago, the organization transitioned to Nuance's cloud-based infrastructure Dragon Medical One and has close to 90 percent adoption among McLeod's physician network. Based on this success, McLeod chose to add Nuance Surgical CAPD to their existing Dragon Medical One platform.

"Surgeons and the organization don't get reimbursed for the services provided unless the documentation reflects the appropriate detail of the procedures performed," said Diana Nole, Executive Vice President and General Manager of Healthcare at Nuance. "Approximately two percent of net surgical revenue can be at risk due to incomplete and inaccurate surgical documentation.  We are excited to partner with McLeod Health to deliver surgical note completeness for improved accuracy of coding and billing to help them sustain financial viability."

The Nuance Surgical CAPD AI-powered, cloud-based solution guides surgeons through the documentation process in real-time by providing relevant, episodic, in-workflow guidance needed for accurate and complete reimbursement. It also automates repetitive tasks in real-time to increase the accuracy of operative notes and streamline clinical documentation and coding. Financial and operational outcomes are all carefully monitored and tracked with advanced analytics to drive adoption and success.

To learn more about Nuance Healthcare Solutions and Services, click here.

About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 90 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Media Contact

Nuance Communications
Nancy Scott
+1 781.565.4130
Nancy.Scott@nuance.com

 

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SOURCE Nuance Communications, Inc.

FAQ

What is the significance of Nuance's partnership with McLeod Health?

The partnership aims to enhance reimbursement accuracy and surgeon satisfaction by implementing Nuance's Surgical CAPD solution.

How does Nuance's Surgical CAPD impact McLeod Health's financial performance?

The CAPD solution is designed to prevent billing delays and financial losses due to inaccurate documentation, directly impacting McLeod's revenue.

What are the risks associated with surgical documentation at McLeod Health?

Incomplete documentation poses a risk to approximately 2% of net surgical revenue, potentially affecting financial outcomes.

How has McLeod Health previously utilized Nuance's technology?

McLeod Health transitioned to Nuance's Dragon Medical One two years ago, achieving close to 90% adoption among its physicians.

What are the benefits of the Surgical CAPD solution for healthcare providers?

It provides real-time guidance for documentation, automates repetitive tasks, and ensures completeness for accurate billing.