Renown Health selects NRC Health as partner to enhance patient experience and operational efficiency
Renown Health has chosen NRC Health as its strategic partner to enhance patient experience and operational efficiency through human-centered healthcare solutions and data-driven insights. As the largest locally owned not-for-profit healthcare network in northern Nevada, serving over one million people across Nevada, Lake Tahoe, and eastern California, Renown aims to improve several operational aspects including:
- Streamlining manual reporting processes that currently consume significant staff time
- Enhancing service recovery capabilities
- Implementing trusted data and benchmarking for care-team engagement
- Improving CAHPS outreach methods for larger sample sizes
The partnership will leverage NRC Health's comprehensive platform, advanced technology, and AI-powered solutions to create deeper human connections in healthcare delivery while supporting operational effectiveness initiatives.
Renown Health ha scelto NRC Health come partner strategico per migliorare l'esperienza del paziente e l'efficienza operativa attraverso soluzioni sanitarie centrate sulla persona e approfondimenti basati sui dati. Essendo la più grande rete sanitaria senza scopo di lucro e di proprietà locale nel nord del Nevada, che serve oltre un milione di persone in Nevada, Lake Tahoe e nella California orientale, Renown mira a migliorare diversi aspetti operativi, tra cui:
- Snellire i processi di reporting manuale che attualmente richiedono un notevole tempo del personale
- Migliorare le capacità di recupero del servizio
- Implementare dati affidabili e benchmarking per il coinvolgimento del team di assistenza
- Migliorare i metodi di outreach CAHPS per campioni di dimensioni maggiori
La partnership sfrutterà la piattaforma integrata di NRC Health, la tecnologia avanzata e le soluzioni basate su IA per creare connessioni umane più profonde nella fornitura di assistenza sanitaria, sostenendo al contempo le iniziative di efficacia operativa.
Renown Health ha elegido a NRC Health como su socio estratégico para mejorar la experiencia del paciente y la eficiencia operativa a través de soluciones de atención médica centradas en el ser humano y análisis basados en datos. Como la red de salud sin fines de lucro más grande y de propiedad local en el norte de Nevada, que atiende a más de un millón de personas en Nevada, Lake Tahoe y California oriental, Renown tiene como objetivo mejorar varios aspectos operativos, que incluyen:
- Agilizar los procesos de informes manuales que actualmente consumen un tiempo significativo del personal
- Mejorar las capacidades de recuperación de servicios
- Implementar datos confiables y comparaciones para el compromiso del equipo de atención
- Mejorar los métodos de alcance de CAHPS para muestras más grandes
La asociación aprovechará la plataforma integral de NRC Health, la tecnología avanzada y las soluciones impulsadas por IA para crear conexiones humanas más profundas en la entrega de atención médica, al tiempo que apoya las iniciativas de efectividad operativa.
레나운 헬스는 NRC 헬스를 전략적 파트너로 선택하여 인본중심의 건강관리 솔루션과 데이터 기반 통찰력을 통해 환자 경험과 운영 효율성을 향상시키고자 합니다. 북부 네바다에서 가장 큰 지역 소유 비영리 의료 네트워크로서, 네바다, 레이크 타호 및 동부 캘리포니아 전역에서 백만 명 이상의 사람들에게 서비스하고 있는 레나운은 다음을 포함한 여러 운영 측면을 개선하려고 합니다:
- 현재 상당한 직원 시간을 소모하는 수동 보고 프로세스 간소화
- 서비스 회복 기능 향상
- 치료팀 참여를 위한 신뢰할 수 있는 데이터 및 벤치마킹 구현
- 더 큰 샘플 크기를 위한 CAHPS outreach 방법 개선
파트너십은 NRC 헬스의 종합 플랫폼, 첨단 기술 및 AI 기반 솔루션을 활용하여 의료 제공에서 더 깊은 인간적 연결을 창출하고 운영 효과성 이니셔티브를 지원할 것입니다.
Renown Health a choisi NRC Health comme partenaire stratégique pour améliorer l'expérience des patients et l'efficacité opérationnelle grâce à des solutions de santé centrées sur l'humain et des analyses basées sur les données. En tant que plus grand réseau de santé à but non lucratif local dans le nord du Nevada, desservant plus d'un million de personnes à travers le Nevada, Lake Tahoe et l'est de la Californie, Renown vise à améliorer plusieurs aspects opérationnels, notamment:
- Rationaliser les processus de reporting manuels qui consomment actuellement un temps significatif du personnel
- Améliorer les capacités de récupération des services
- Mettre en œuvre des données fiables et des références pour l'engagement des équipes de soins
- Améliorer les méthodes de sensibilisation CAHPS pour des échantillons plus importants
Ce partenariat s'appuiera sur la plateforme complète de NRC Health, la technologie avancée et les solutions basées sur l'IA pour créer des liens humains plus profonds dans la prestation des soins de santé tout en soutenant les initiatives d'efficacité opérationnelle.
Renown Health hat NRC Health als strategischen Partner ausgewählt, um die Patientenerfahrung und die operative Effizienz durch menschenzentrierte Gesundheitslösungen und datengestützte Erkenntnisse zu verbessern. Als das größte lokal betriebene gemeinnützige Gesundheitsnetzwerk im Norden Nevadas, das über eine Million Menschen in Nevada, Lake Tahoe und im östlichen Kalifornien betreut, hat Renown das Ziel, mehrere betriebliche Aspekte zu verbessern, darunter:
- Straffung der manuellen Reporting-Prozesse, die derzeit erheblichen Personalaufwand erfordern
- Verbesserung der Servicewiederherstellungsfähigkeiten
- Implementierung vertrauenswürdiger Daten und Benchmarking für das Engagement der Pflege-Teams
- Verbesserung der CAHPS Outreach-Methoden für größere Stichprobengrößen
Die Partnerschaft wird die umfassende Plattform von NRC Health, moderne Technologie und KI-gestützte Lösungen nutzen, um tiefere menschliche Verbindungen in der Gesundheitsversorgung zu schaffen und gleichzeitig die Initiativen zur operativen Effektivität zu unterstützen.
- Strategic partnership with major healthcare network serving over 1 million people
- Expansion into northern Nevada, Lake Tahoe, and eastern California markets
- Implementation of AI-powered solutions for operational efficiency
- None.
Insights
The partnership between Renown Health and NRC Health represents a strategic shift in healthcare operations management. By selecting NRC Health's data-driven solutions, Renown aims to streamline its patient experience metrics and operational workflows. The key value proposition lies in automating manual reporting processes that currently consume significant staff resources - dozens of hours weekly - which should translate to improved operational efficiency and cost savings.
The implementation of CAHPS (Consumer Assessment of Healthcare Providers and Systems) outreach methods is particularly noteworthy. This standardized survey methodology will provide Renown with larger sample sizes and more reliable data for benchmarking against industry standards. The AI-powered product suite suggests advanced analytics capabilities that could potentially identify patterns in patient feedback and operational bottlenecks that human analysis might miss.
For NRC Health
This partnership carries strategic importance beyond immediate operational benefits. Renown Health's selection of NRC Health strengthens NRC's market position in the growing healthcare analytics and patient experience management sector. The deal validates NRC's technology platform and could serve as a reference case for securing similar contracts with other regional healthcare networks.
The timing is particularly relevant given the healthcare industry's increasing focus on patient-centered care and operational efficiency. Healthcare providers are actively seeking solutions to improve patient satisfaction while optimizing resource utilization - exactly what this partnership aims to address. The emphasis on AI-powered insights and automated reporting aligns with broader industry trends toward digital transformation in healthcare operations.
For investors, this partnership demonstrates NRC Health's ability to win significant contracts in a competitive market, potentially leading to expanded market share and improved financial performance. The recurring revenue model typical in healthcare software services suggests stable, predictable cash flows from this engagement.
Renown Health has selected NRC Health to enhance its network through human-centered healthcare solutions and next-generation, data-driven insights that deliver Human Understanding to its patients, employees, and the communities it serves. This strategic partnership aligns with Renown Health’s mission to “make a genuine difference in the health and well-being of the people and communities we serve.” (Photo: Business Wire)
This collaboration marks a significant step forward in Renown’s commitment to deliver exceptional healthcare services and understand patient needs at a deeper level. As the largest locally owned not-for-profit healthcare network in northern
To deliver on Renown’s commitment to providing the highest quality of care, its leadership sought out a partner to help support operational effectiveness initiatives, including manual reporting, which consumes dozens of hours of the patient-experience team’s weekly schedule; enhanced service recovery capabilities; and trusted data and benchmarking to increase care-team engagement. Leaders also wanted a partner with expertise in CAHPS outreach methods to support larger sample sizes and insights to allow a focus on areas of improvement.
Renown Health’s leaders determined that NRC Health was uniquely equipped to address these challenges and restore their capacity to focus on what truly matters: high-quality patient care.
“We look forward to enhancing our ability to deliver exceptional care and truly understand the needs of our patients, employees, and the greater community we serve,” said Melodie Osborn, MBA, BSN, RN, NEA-BC, Chief Nurse Executive at Renown Health. “Partnering with NRC Health allows us to integrate innovative solutions to create operational efficiencies and continue to deliver compassionate, quality care.”
NRC Health, a nationally recognized leader in experience management, brings together its comprehensive platform and advanced technology and techniques to drive the most human healthcare experiences. Its patient experience and employee engagement solutions and next-gen AI-powered product suite support leading hospitals and health systems in actively creating deeper human connections.
“Our partnership with Renown Health is a powerful example of how innovative technology and human-centered care can transform healthcare delivery,” said Helen Hrdy, Chief Operating Officer at NRC Health. “We are excited to support Renown’s leaders and care teams in providing exceptional care and deepening their understanding of patient needs.”
NRC Health offers a partnership that is credible, approachable, and innovative, living up to its promise of Human Understanding. NRC’s partnership operates as an extension of the organization ensuring seamless integration and collaboration for the best outcomes.
About Renown Health:
Renown Health is Nevada’s largest not-for-profit integrated healthcare network, serving
About NRC Health:
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual.
NRC Health’s commitment to Human Understanding helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient-focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.
For more information, email info@nrchealth.com or visit www.nrchealth.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250107015470/en/
NRC Health Marketing, marketing@nrchealth.com
Source: NRC Health
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