ServiceNow expands Workflow Data Fabric capabilities with new Oracle Autonomous Database, Oracle Database 23ai integration
ServiceNow (NOW) announced a new integration with Oracle to enhance its Workflow Data Fabric capabilities. The integration enables zero copy data sharing and bi-directional data exchange between Oracle Autonomous Database, Oracle Database 23ai, and the ServiceNow platform.
The partnership aims to connect data in real-time, supporting various data types including transactional, analytical, vectors, documents, spatial, and graph data across enterprises. The integration will allow ServiceNow customers to access both structured and unstructured data from Oracle sources, while Oracle customers can retrieve ServiceNow data without data movement or copying.
Key features include Oracle Autonomous Database's automated threat detection, comprehensive security controls, and data encryption. The integration is expected to be available to select customers in the second half of 2025.
ServiceNow (NOW) ha annunciato una nuova integrazione con Oracle per migliorare le sue capacità di Workflow Data Fabric. L'integrazione consente la condivisione di dati senza copia e lo scambio bidirezionale di dati tra Oracle Autonomous Database, Oracle Database 23ai e la piattaforma ServiceNow.
La partnership mira a connettere i dati in tempo reale, supportando vari tipi di dati, tra cui quelli transazionali, analitici, vettoriali, documenti, spaziali e dati grafici tra le imprese. L'integrazione permetterà ai clienti di ServiceNow di accedere a dati sia strutturati che non strutturati dalle fonti Oracle, mentre i clienti Oracle potranno recuperare i dati di ServiceNow senza spostamento o copia dei dati.
Le caratteristiche principali includono il rilevamento automatico delle minacce del Oracle Autonomous Database, controlli di sicurezza completi e crittografia dei dati. Si prevede che l'integrazione sarà disponibile per alcuni clienti nella seconda metà del 2025.
ServiceNow (NOW) anunció una nueva integración con Oracle para mejorar sus capacidades de Workflow Data Fabric. La integración permite compartir datos sin copia y el intercambio bidireccional de datos entre Oracle Autonomous Database, Oracle Database 23ai y la plataforma ServiceNow.
La asociación tiene como objetivo conectar datos en tiempo real, apoyando diversos tipos de datos, incluidos los transaccionales, analíticos, vectores, documentos, espaciales y datos gráficos en las empresas. La integración permitirá a los clientes de ServiceNow acceder a datos tanto estructurados como no estructurados de fuentes de Oracle, mientras que los clientes de Oracle podrán recuperar datos de ServiceNow sin movimiento ni copia de datos.
Las características clave incluyen la detección automática de amenazas de Oracle Autonomous Database, controles de seguridad integrales y cifrado de datos. Se espera que la integración esté disponible para clientes selectos en la segunda mitad de 2025.
ServiceNow (NOW)는 Oracle와의 새로운 통합을 발표하여 Workflow Data Fabric 기능을 강화했습니다. 이 통합은 Oracle Autonomous Database, Oracle Database 23ai 및 ServiceNow 플랫폼 간의 복사 없는 데이터 공유와 양방향 데이터 교환을 가능하게 합니다.
파트너십은 실시간으로 데이터를 연결하는 것을 목표로 하며, 트랜잭션, 분석, 벡터, 문서, 공간 및 그래프 데이터와 같은 다양한 데이터 유형을 지원합니다. 이 통합을 통해 ServiceNow 고객은 Oracle 소스로부터 구조화된 데이터와 비구조화된 데이터에 모두 접근할 수 있으며, Oracle 고객은 데이터 이동이나 복사 없이 ServiceNow 데이터를 검색할 수 있습니다.
주요 기능에는 Oracle Autonomous Database의 자동 위협 탐지, 포괄적인 보안 제어 및 데이터 암호화가 포함됩니다. 이 통합은 2025년 하반기에 일부 고객에게 제공될 것으로 예상됩니다.
ServiceNow (NOW) a annoncé une nouvelle intégration avec Oracle pour améliorer ses capacités de Workflow Data Fabric. Cette intégration permet le partage de données sans copie et l'échange bidirectionnel de données entre Oracle Autonomous Database, Oracle Database 23ai et la plateforme ServiceNow.
Le partenariat vise à connecter les données en temps réel, en prenant en charge différents types de données, y compris des données transactionnelles, analytiques, vectorielles, des documents, des données spatiales et graphiques au sein des entreprises. L'intégration permettra aux clients de ServiceNow d'accéder à des données structurées et non structurées provenant de sources Oracle, tandis que les clients Oracle pourront récupérer les données ServiceNow sans déplacement ni copie de données.
Les caractéristiques clés incluent la détection automatique des menaces de l'Oracle Autonomous Database, des contrôles de sécurité complets et le cryptage des données. L'intégration devrait être disponible pour certains clients dans la seconde moitié de 2025.
ServiceNow (NOW) hat eine neue Integration mit Oracle angekündigt, um die Workflow Data Fabric-Funktionen zu verbessern. Die Integration ermöglicht eine datenkopielose gemeinsame Nutzung von Daten und einen bi-direktionalen Datenaustausch zwischen der Oracle Autonomous Database, Oracle Database 23ai und der ServiceNow-Plattform.
Die Partnerschaft zielt darauf ab, Daten in Echtzeit zu verbinden und verschiedene Datentypen zu unterstützen, einschließlich transaktionaler, analytischer, Vektor-, Dokument-, Raum- und Grafikdaten in Unternehmen. Die Integration ermöglicht es ServiceNow-Kunden, sowohl auf strukturierte als auch auf unstrukturierte Daten aus Oracle-Quellen zuzugreifen, während Oracle-Kunden Daten von ServiceNow ohne Datenbewegung oder -kopie abrufen können.
Zu den wichtigsten Funktionen gehören die automatisierte Bedrohungserkennung der Oracle Autonomous Database, umfassende Sicherheitskontrollen und Datenverschlüsselung. Die Integration wird voraussichtlich in der zweiten Hälfte des Jahres 2025 für ausgewählte Kunden verfügbar sein.
- Integration enables real-time data access and sharing without data duplication
- Expands data capabilities to include multiple types (transactional, analytical, vectors, etc.)
- Enhanced security features through Oracle's automated threat detection and protection
- Potential for improved operational efficiency and cost reduction
- Integration won't be available until second half of 2025
- initial availability to select customers only
Insights
The strategic integration between ServiceNow and Oracle marks a pivotal advancement in enterprise data management, positioning ServiceNow to significantly strengthen its competitive stance in the AI-driven enterprise software market. The zero-copy data sharing capability is particularly noteworthy as it eliminates the traditional overhead of data duplication, potentially reducing storage costs and improving data consistency for enterprises.
The integration's technical architecture offers three key advantages:
- Real-time data synchronization between systems, enabling faster decision-making and reduced latency in business operations
- Comprehensive security features through Oracle Autonomous Database, addressing growing concerns about data protection and compliance
- Support for diverse data types including vectors, documents and spatial data, essential for modern AI applications
However, the H2 2025 availability timeline suggests a lengthy development cycle, which could give competitors time to develop similar capabilities. This extended timeline might also indicate the technical complexity of the integration, particularly in ensuring seamless AI-driven workflows across both platforms.
The partnership strategically positions ServiceNow to capitalize on the growing demand for AI-powered enterprise solutions while leveraging Oracle's established database market presence. For enterprises already invested in both ecosystems, this integration could significantly reduce integration costs and complexity, potentially driving increased adoption of ServiceNow's platform services.
Zero copy data sharing and bi-directional data exchange connect Oracle data sources and the ServiceNow platform, fueling intelligent decision-making for enterprise agility
“Data is the foundation of intelligent decision-making and the key to unlocking the full potential of AI. With Workflow Data Fabric, ServiceNow is empowering customers to connect their business and technology data through a single, scalable platform,” said Nirankush Panchbhai, senior vice president of Platform at ServiceNow. “This powerful Oracle integration will amplify Workflow Data Fabric’s capabilities, enabling businesses to streamline and optimize workflows, drive efficiency across mission-critical functions, and elevate analytics that inform quick, AI-powered actions.”
“Oracle has long been the backbone of the most demanding enterprise applications. The innovations in Oracle Database 23ai allow a single database to support vector processing and similarity searches qualified by private enterprise data,” said George Lumpkin, vice president, Autonomous Database Product Management at Oracle. “This new integration with Oracle enables ServiceNow Workflow Data Fabric to include and be conditioned by unstructured and structured data essential for next-generation agentic AI processes.”
By connecting Oracle’s powerful data sources—such as Oracle Autonomous Data Warehouse and Autonomous Transaction Processing—as well as supported data such as voice, video, image, and language, with ServiceNow’s AI platform for business transformation, customers can respond quickly and accurately to emerging challenges and opportunities, helping reduce time-to-action and boosting operational agility. Through this integration, ServiceNow customers can access traditional structured data along with unstructured data directly from Oracle data sources and Oracle customers can retrieve data from ServiceNow without the need to move or copy data. By leveraging real-time, up-to-date data from Oracle sources, customers can contextually connect independent applications and analytics for more efficient operations and more insightful analytics.
Oracle Autonomous Database comprehensively enforces strong security and access controls while automating most security functions, including data and network encryption, hardened security configuration, network access control, privilege user control, comprehensive logging and auditing, and cloud operator control. Using a converged platform such as Oracle Database 23ai for all the different modes and workloads helps reduce customers’ overall burden, helps lower their total cost to operate, and helps them more effectively reduce the risk of data theft or destruction.
This new integration augments Workflow Data Fabric, launched by ServiceNow last year to forge a new generation of AI-fueled productivity for the enterprise. Workflow Data Fabric is an advanced data integration and governance layer that connects business and technology data across the organization, enabling real-time, secure access to data from any source to fuel workflows and AI agents. This includes comprehensive rules and guardrails that manage how data is accessed, used, and monitored across an organization. By partnering with companies like Oracle, customers can effortlessly turn insights into actionable outcomes and maximize the value of their data.
Availability
The integration is expected to be available to select customers in the second half of calendar year 2025.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
About Oracle’s Partner Program
Oracle’s partner program helps Oracle and its partners drive joint customer success and business momentum. The newly enhanced program provides partners with choice and flexibility, offering several program pathways and a robust range of foundational benefits spanning training and enablement, go-to-market collaboration, technical accelerators, and success support. To learn more, visit https://www.oracle.com/partner/.
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ServiceNow Forward-Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to releasing a new integration. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
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Source: ServiceNow
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