DXC and ServiceNow to Drive AI-powered Innovation for the Insurance Industry
DXC Technology and ServiceNow have expanded their strategic partnership to launch DXC Assure BPM, an AI-powered insurance solution. The new offering combines DXC's insurance expertise with ServiceNow's AI platform to modernize the insurance industry.
The solution aims to reduce up to 40% of operational costs typically spent on manual processing by integrating AI, data, and workflows across the entire policy lifecycle. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their operations.
DXC Assure BPM features include purpose-built workflows based on DXC's 40+ years of insurance experience, full integration with DXC Assure Platform, an AI-driven self-service portal for policyholders, and enhanced AI capabilities for automated policy administration.
DXC Technology e ServiceNow hanno ampliato la loro partnership strategica per lanciare DXC Assure BPM, una soluzione assicurativa potenziata dall'IA. La nuova offerta combina l'esperienza assicurativa di DXC con la piattaforma AI di ServiceNow per modernizzare il settore assicurativo.
La soluzione mira a ridurre fino al 40% dei costi operativi normalmente spesi per l'elaborazione manuale, integrando IA, dati e flussi di lavoro lungo l'intero ciclo di vita della polizza. Secondo HFS Research, il 45% delle compagnie assicurative sta già investendo nell'allineamento delle proprie operazioni guidato dalla tecnologia.
Le funzionalità di DXC Assure BPM includono flussi di lavoro progettati ad hoc basati sui oltre 40 anni di esperienza di DXC nel settore assicurativo, integrazione completa con la piattaforma DXC Assure, un portale self-service guidato dall'IA per i titolari di polizza e capacità avanzate di IA per l'amministrazione automatizzata delle polizze.
DXC Technology y ServiceNow han ampliado su asociación estratégica para lanzar DXC Assure BPM, una solución de seguros impulsada por IA. La nueva oferta combina la experiencia en seguros de DXC con la plataforma de IA de ServiceNow para modernizar la industria de seguros.
La solución tiene como objetivo reducir hasta un 40% de los costos operativos que normalmente se gastan en el procesamiento manual, integrando IA, datos y flujos de trabajo a lo largo de todo el ciclo de vida de la póliza. Según HFS Research, el 45% de las aseguradoras ya están invirtiendo en la alineación de sus operaciones impulsada por la tecnología.
Las características de DXC Assure BPM incluyen flujos de trabajo diseñados específicamente basados en más de 40 años de experiencia de DXC en seguros, integración completa con la plataforma DXC Assure, un portal de autoservicio impulsado por IA para los titulares de pólizas y capacidades avanzadas de IA para la administración automatizada de pólizas.
DXC 테크놀로지와 ServiceNow는 DXC Assure BPM을 출시하기 위해 전략적 파트너십을 확대했습니다. 이 AI 기반 보험 솔루션은 DXC의 보험 전문성과 ServiceNow의 AI 플랫폼을 결합하여 보험 산업을 현대화합니다.
이 솔루션은 정책 생애 주기 전반에 걸쳐 AI, 데이터 및 워크플로를 통합하여 수동 처리에 일반적으로 소요되는 40%의 운영 비용을 줄이는 것을 목표로 합니다. HFS Research에 따르면, 보험사의 45%가 이미 기술 주도 운영 정렬에 투자하고 있습니다.
DXC Assure BPM의 기능에는 DXC의 40년 이상의 보험 경험을 기반으로 한 맞춤형 워크플로, DXC Assure 플랫폼과의 완전 통합, 보험 가입자를 위한 AI 기반 셀프 서비스 포털, 자동화된 정책 관리를 위한 향상된 AI 기능이 포함됩니다.
DXC Technology et ServiceNow ont élargi leur partenariat stratégique pour lancer DXC Assure BPM, une solution d'assurance alimentée par l'IA. La nouvelle offre combine l'expertise en assurance de DXC avec la plateforme IA de ServiceNow pour moderniser l'industrie de l'assurance.
La solution vise à réduire jusqu'à 40% des coûts opérationnels généralement dépensés pour le traitement manuel en intégrant l'IA, les données et les flux de travail tout au long du cycle de vie de la police. Selon HFS Research, 45% des assureurs investissent déjà dans l'alignement de leurs opérations piloté par la technologie.
Les fonctionnalités de DXC Assure BPM incluent des flux de travail conçus sur mesure basés sur plus de 40 ans d'expérience de DXC dans le secteur de l'assurance, une intégration complète avec la plateforme DXC Assure, un portail en libre-service alimenté par l'IA pour les assurés, et des capacités IA avancées pour l'administration automatisée des polices.
DXC Technology und ServiceNow haben ihre strategische Partnerschaft erweitert, um DXC Assure BPM zu lancieren, eine KI-gestützte Versicherungslösung. Das neue Angebot kombiniert die Versicherungsexpertise von DXC mit der KI-Plattform von ServiceNow, um die Versicherungsbranche zu modernisieren.
Die Lösung zielt darauf ab, bis zu 40% der Betriebskosten zu reduzieren, die typischerweise für manuelle Prozesse aufgewendet werden, indem KI, Daten und Workflows über den gesamten Lebenszyklus der Police integriert werden. Laut HFS Research investieren bereits 45% der Versicherer in technologiegestützte Ausrichtung ihrer Abläufe.
Zu den Funktionen von DXC Assure BPM gehören maßgeschneiderte Workflows, die auf über 40 Jahren Erfahrung von DXC in der Versicherungsbranche basieren, eine vollständige Integration mit der DXC Assure Plattform, ein KI-gesteuertes Self-Service-Portal für Policeninhaber und verbesserte KI-Funktionen für die automatisierte Verwaltung von Policen.
- Partnership expected to reduce operational costs by up to 40%
- Integration with DXC Assure Platform enhances security and data management
- AI automation to improve operational efficiency and customer service
- Comprehensive coverage of entire policy lifecycle
- None.
Insights
DXC Technology's expanded partnership with ServiceNow represents a strategic enhancement of DXC's insurance technology capabilities through AI integration. The new DXC Assure BPM solution directly addresses critical efficiency challenges in insurance operations by automating manual workflows across the entire policy lifecycle.
The partnership's core value proposition hinges on two key elements: significant cost reduction (claiming up to
From an investment perspective, this offering advances DXC's evolution toward higher-margin, platform-based business models with recurring revenue potential. By combining DXC's industry expertise with ServiceNow's established AI platform rather than building proprietary technology, DXC likely achieves faster time-to-market while reducing development costs.
The pre-configured workflows built on DXC's extensive insurance experience create meaningful differentiation in a competitive insurtech landscape. Integration with the existing DXC Assure Platform suggests a cohesive ecosystem strategy aimed at increasing client retention and expanding wallet share within existing accounts.
With immediate availability, this represents tangible progress in DXC's transformation strategy, though adoption timelines in the traditionally conservative insurance sector will determine the pace of financial impact.
ServiceNow and DXC expand their strategic partnership to combine DXC's industry-leading software and expertise with ServiceNow's AI-enabled platform
Today's insurers are pressured to accelerate growth and innovation, streamline operations, and provide faster, more reliable services to policyholders, but are often constrained by processes and workflows that are complex and highly manual. According to HFS Research,
DXC and ServiceNow are uniquely positioned to help insurers drive innovation for greater operational efficiency. Combining DXC's insurance expertise and scale with ServiceNow's single platform and data model, DXC Assure BPM powered by ServiceNow integrates AI, data and workflows to reduce process debt, enhance operational efficiency, and improve customer satisfaction. The solution applies across the entire policy lifecycle and is expected to help reduce up to
"We are committed to delivering exceptional value to our customers and accelerating business outcomes. Our expanded partnership with ServiceNow will combine our deep insurance expertise with ServiceNow's advanced AI workflow technology to drive speed, agility and operational transformation for insurers," said Ray August, President of Insurance Software and Business Process Services at DXC. "Together, we are shaping the future of the insurance industry."
"Unifying ServiceNow's AI and workflows with DXC's deep insurance industry insight has the power to change insurance processes in ways never possible before," said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. "Together we're helping accelerate transformation across carriers – bringing greater agility and speed to each and every process."
Available today, Assure BPM powered by ServiceNow is an end-to-end insurance solution designed to support the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management. Key highlights include:
- Purpose-built, preconfigured workflows based on DXC's 40+ years of insurance experience and ServiceNow's AI and workflow technology.
- Fully integrated with DXC Assure Platform for advanced security, seamless integrations to many DXC insurance applications and enhanced data hub.
- AI-driven, self-service portal for policyholders that delivers a personalized customer experience with faster, more accurate responses to questions.
- Enhanced AI capabilities to automate back-office policy administration and free up resources to focus on innovation and customer service.
For more information on the DXC Assure BPM powered by ServiceNow, visit www.dxc.com/lifeandwealth
Forward Looking Statements
All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements." These statements represent current expectations and beliefs, and no assurance can be given that any result, goal or plan set forth in any forward-looking statement can or will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled "Risk Factors" in DXC's Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. Readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this document or to reflect the occurrence of unanticipated events, except as required by law.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
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SOURCE DXC Technology Company
FAQ
What is DXC Assure BPM and how does it benefit insurance companies?
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