NICE Ltd - NICE STOCK NEWS

NICE reported strong third-quarter results for 2020, with GAAP total revenue of $410 million, reflecting a 6% year-over-year increase. Cloud revenue reached $202 million, growing 34% year-over-year, and represented 50% of total revenue. Operating income rose 11% to $62 million, while diluted EPS grew 10% to $0.76. The company experienced significant growth in new customers, with a 50% increase year-over-year. NICE's guidance for full-year 2020 expects non-GAAP total revenues between $1.645 billion and $1.655 billion.

NICE (Nasdaq: NICE) has formed a strategic partnership with NTT DATA Germany to enhance customer experience solutions in Germany, Austria, and Switzerland. The collaboration will leverage both companies' strengths, with NTT DATA providing sales and support for the complete NICE solution suite, which includes CXone, NICE Nexidia Analytics, and NICE Robotic Automation. Executives from both companies emphasized the importance of innovative solutions to drive customer experience and business transformation.

NICE (Nasdaq: NICE) announced a new promotional offer called ‘The Easiest Decision You’ll Make This Year’, featuring unattended RPA robots provided at no cost for two years. This initiative aims to help organizations improve efficiency and productivity, especially in remote work settings. Firms can opt for a third year at a discounted rate. NICE's robust financial health supports this initiative, responding to the rising global demand for robotic process automation in a challenging post-pandemic landscape.

NICE (Nasdaq: NICE) is set to announce its third quarter 2020 results on November 12, before NASDAQ opens. A conference call will follow the release at 8:30 AM Eastern, providing investors with insights into the company's performance. Dial-in numbers are available for participants from various regions, including the US, Israel, and the UK. Live streaming of the call will also occur on the company's website, and a replay will be accessible for seven days afterward. NICE offers cloud and on-premises software solutions for advanced analytics.

NICE (Nasdaq: NICE) announced insights from its global study on customer experience, revealing a notable shift towards digital self-service. In 2020, 43% of businesses preferred self-service channels, a 15% increase over 2019, while agent-assisted services declined. Survey findings indicate that 62% of contact centers experienced a rise in digital interaction volumes amid the pandemic.

Investment focuses include enhancing websites (58%), new channels (43%), and advanced technology (42%). Social media's role in customer service grew to 72%, with 66% of centers planning a cloud transition post-pandemic.

NICE Actimize, a NICE business, has been recognized as the global Technology Leader in Trade Surveillance and Monitoring by Quadrant Knowledge Solutions. The report lauded NICE Actimize's SURVEIL-X Holistic Surveillance Suite for achieving high scores in Technology Excellence and Customer Impact. The firm emphasizes its commitment to leveraging AI to enhance surveillance efficiency and reduce compliance costs. With a focus on comprehensive data integration and advanced machine learning capabilities, NICE Actimize aims to address the challenges of regulatory compliance and market abuse.

NICE (NASDAQ: NICE) has launched the NICE Trading Recording System (NTR), becoming the first compliance recording solution certified under Microsoft's Teams certification program. This certification ensures that NTR meets stringent quality and compatibility standards, providing financial services organizations with reliable recording of Microsoft Teams communications across voice, video, chat, and screen sharing. Additionally, NTR has received Microsoft Azure IP 'Co-Sell Ready' status, enabling it to be offered through Microsoft’s cloud marketplaces, enhancing its market reach.

NICE (Nasdaq: NICE) has launched the Evidencentral Marketplace, an open digital evidence management ecosystem aimed at enhancing the efficiency of Law Enforcement and Criminal Justice agencies. This platform integrates various technology solutions, such as Records Management Systems and Forensic Analytics, enabling easier evidence collection, analysis, and sharing. The initiative is designed to reduce costs and accelerate case closures, improving workflows for agencies. Technology partners can also integrate their solutions into this ecosystem, benefiting from marketing and technical support.