NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has been recognized as a Technology Leader in the Quadrant Knowledge Solutions SPARK Matrix 2020 report for its Customer Engagement Analytics solutions. The report highlighted NICE Nexidia's sophisticated technology platform, emphasizing its full spectrum of journey analytics, industry-leading AI, and the innovative Journey Excellence Score (JES). Barry Cooper, NICE Enterprise Group President, stated that this recognition reinforces NICE's commitment to enhancing customer experience through AI-driven insights. The firm is noted for its strong presence in North America and growth in Europe and Asia Pacific.

NICE (Nasdaq: NICE) has received the Frost & Sullivan 2020 North America Customer Value Leadership Award in public safety for its innovative cloud-based solutions, NICE Investigate and NICE Inform. These platforms enhance operational efficiency and safety for public safety agencies by automating investigative processes and improving 911 incident management. The Frost & Sullivan report highlights NICE's ability to help police departments optimize budgets and streamline operations, resulting in significant productivity gains. This marks the third award for NICE in the public safety sector, underscoring its leadership in digital transformation.

NICE (Nasdaq: NICE) announced that Swinton Group has enhanced customer service by implementing NICE's Attended Automation solution. This transformation yielded significant results, including an 11% rise in net promoter score (NPS), a reduction of average handling time by 50 seconds, and an increase in call capacity of over 7,700 calls monthly. The project focused on empowering employees with timely data, leading to improved interactions and engagement. Swinton aims to maintain high performance and set industry standards for customer service.

NICE (Nasdaq: NICE) has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second consecutive year. The report highlighted the innovative features of NICE's ENLIGHTEN Fraud Prevention solution, which employs self-learning technology to proactively detect fraud across millions of calls. NICE's comprehensive authentication technology, including advanced enrollment capabilities, was noted for its unique single voiceprint technology, ensuring consistent authentication across channels.

NICE Actimize, a NICE business (Nasdaq: NICE), has launched the latest version of its Integrated Fraud Management (IFM-X) platform, which utilizes AI and machine learning for advanced fraud detection. This upgrade supports financial institutions in their digital transformation, offering real-time responses and extensive fraud coverage. Key features include agile analytics, easy data integration, and entity-driven investigations, enhancing operational efficiency and customer experience. CEO Craig Costigan emphasized the necessity for advanced data capabilities in today's competitive environment.

NICE (Nasdaq: NICE) has launched ENLIGHTEN Fraud Prevention, an advanced solution aimed at automatic fraud detection. This innovation integrates NICE ENLIGHTEN's AI platform with voice biometrics, scanning millions of calls to identify suspicious behavior and fraudsters. The proactive approach reduces handling time and fraud losses, enhancing customer experience. As fraud in contact centers escalates, NICE's solution offers continuous learning and adaptability, providing organizations a robust defense against identity theft, thereby safeguarding customer data and brand integrity.

NICE Actimize, a NICE business, has been selected by Desjardins Group to enhance its financial crime compliance program. This partnership signifies a significant investment by Desjardins in NICE Actimize's solutions, including a next-gen anti-money laundering platform and advanced case management tools. The updates aim to improve efficiency through AI and advanced analytics, targeting key areas like suspicious activity monitoring and customer due diligence. Both companies express confidence in leveraging this collaboration to tackle financial crime challenges effectively.

NICE (Nasdaq: NICE) has partnered with Symphony, a Sykes company, to enhance the deployment of robotic process automation (RPA) globally. This collaboration leverages NICE's employee virtual attendant, NEVA, alongside Symphony's methodologies for intelligent automation design. The partnership aims to optimize automation in improving human workforce efficiency and customer experiences. With NICE's extensive automation capabilities and Symphony's expertise, organizations are expected to maximize the value derived from attended automation.