NICE Expands Its Presence in Japan with Availability of CXone in Osaka

Rhea-AI Summary

NICE launches a business continuity service in Japan with a second CXone Cloud Region in Osaka to meet the high demand for reliable and secure cloud services. This service aims to enhance the resilience of CXone infrastructure, enabling Japanese customers to operate contact center services during natural disasters.

Insights

Market Research Analyst

The introduction of a second CXone Cloud Region in Japan by NICE is a strategic move that addresses the growing demand for secure and reliable cloud services in the Japanese market. The decision to implement a business continuity plan (BCP) service in Osaka is significant due to the region's susceptibility to natural disasters such as earthquakes and typhoons. This development is expected to strengthen NICE's competitive position in Japan, as the ability to maintain operations during unforeseen events is highly valued by Japanese organizations.

From a market perspective, this investment by NICE could potentially increase customer loyalty and attract new clients who prioritize business stability. It also signals to investors that NICE is committed to long-term growth in the Japanese market by aligning its services with local regulatory requirements and customer needs. Enhanced resilience of cloud infrastructure could lead to increased trust in NICE's services, which may translate into greater market share and revenue growth in the region.

Financial Analyst

The launch of a new BCP service in Osaka by NICE represents a capital investment with implications for the company's financial performance. The investment in infrastructure to support business continuity in a key market like Japan could lead to increased operating expenses in the short term. However, the potential for revenue growth through service differentiation and fulfilling a critical market need may offset these costs in the long term.

Investors should monitor the adoption rate of the new BCP service among existing and potential customers, as it will be a key indicator of the return on investment for NICE. Additionally, the company's ability to leverage its Enlighten-powered customer experience (CX) technology without interruption during disasters could enhance its reputation, possibly leading to premium pricing capabilities and improved margins.

Risk Management Expert

By establishing a robust business continuity service in Osaka, NICE is proactively mitigating operational risks associated with natural disasters. The strategic location choice for hosting BCP cloud services not only enhances the resilience of the company's infrastructure but also demonstrates risk management foresight. This initiative may serve as a benchmark for best practices in business continuity planning within the tech industry.

For stakeholders, the key benefits include the assurance of continuous service delivery and data protection during crises, which is critical for maintaining customer trust. On the flip side, there is a need to evaluate the sufficiency of the investment in terms of scalability and redundancy to ensure that the BCP service can withstand multiple simultaneous events, should they occur. An effective BCP service can significantly reduce potential financial losses and reputational damage that often accompany service interruptions.

Business continuity service offering introduced due to strong demand

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that it has launched a second CXone Cloud Region in Japan. This presents a unique and critical functionality tailored specifically for the Japanese market. NICE will provide a business continuity (BCP) service for CXone in Osaka, enhancing the overall resilience of CXone cloud infrastructure for Japanese customers. Osaka’s robust infrastructure and connectivity made it a strategic choice for hosting BCP cloud services, providing reliable and high-performance solutions for NICE customer business needs.

There is increased demand in Japan for reliable and secure cloud services. Many organizations in Japan have strict requirements to ensure business stability during unexpected outages. The new Osaka business continuity offering is designed to enable CXone customers in Japan to be able to operate contact center services within Japan observing regulatory requirements, in the event of a natural disaster. With this new BCP service, NICE customers in the region can deliver exceptional Enlighten-powered CX without interruption and while keeping their data protected.

Darren Rushworth, President, NICE International, said, “This investment demonstrates NICE’s commitment to better serve its Japanese customers. NICE understands the unique challenges in the region when it comes to natural disasters. This enhances the overall resilience of the CXone cloud infrastructure, ensuring business continuity for customers in the face of unforeseen events like earthquakes and typhoons. NICE intends to continue to invest in Japan to optimize service in the market.”

Mary Wardley, VP Customer Service and Contact Center Applications, IDC, said, “The challenge of delivering global solutions is providing for the requirements of each geography. NICE’s continued investment in Japan represents the company’s focus on delivering consistent and secure CX AI technology to its customers in the region.”

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240307829404/en/

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, ET, media@nice.com

Investors

Marty Cohen, +1 551 256 5354, ET, ir@nice.com

Omri Arens, +972 3 763 0127, CET, ir@nice.com

Source: NICE

FAQ

What did NICE announce regarding Japan?

NICE launched a second CXone Cloud Region in Japan and introduced a business continuity service in Osaka.

Why did NICE choose Osaka for hosting BCP cloud services?

Osaka's robust infrastructure and connectivity made it a strategic choice for hosting BCP cloud services to provide reliable and high-performance solutions for NICE customer business needs.

What is the purpose of the new Osaka business continuity offering?

The new Osaka business continuity offering is designed to enable CXone customers in Japan to operate contact center services within Japan during natural disasters, meeting regulatory requirements.

Who commented on NICE's investment in Japan?

Darren Rushworth, President of NICE International, highlighted NICE's commitment to better serve its Japanese customers by enhancing the resilience of the CXone cloud infrastructure.

What did Mary Wardley from IDC mention about NICE's investment in Japan?

Mary Wardley from IDC mentioned that NICE's investment in Japan reflects the company's focus on delivering consistent and secure CX AI technology to its customers in the region.