ASTRID Deploys NICE to Modernize Incident Reconstruction for Belgium’s National Emergency and Security Services Network
- NICE to leverage its 30 years of experience supporting public safety agencies, proven success with largest emergency services agencies in the world, and empower first responders and criminal justice departments to deliver better outcomes for citizens.
- NICE to provide a single system of record for emergency incidents, reliable data capture, fast, accurate incident reconstruction, automated quality assurance, and data-driven intelligence dashboards.
- None.
In a nationwide deployment, NICE will help Belgium’s 14 emergency communications centers, and over 70,000 first responders, enhance emergency services
As a provider of a single system of record for emergency incidents, NICE empowers public safety and criminal justice agencies to find the truth that’s hidden in data faster, and improve services through reliable data capture, fast, accurate incident reconstruction, automated quality assurance, and data-driven intelligence dashboards.
Jan Zeinstra, Product Owner recording project, ASTRID, said, “The ASTRID network is a lifeline for emergency services in
Currently, over 70,000 emergency services workers, ranging from local and federal police to fire and medical rescue services, rely on the ASTRID network daily. Most of these interactions will be centrally captured and managed by NICE. Additionally, NICE will be used to capture all inbound emergency citizen calls into Belgium’s 14 provincial centers, as well as outbound dispatch interactions. The 14 centers handle emergency calls across a 12,000 square mile area inhabited by 11.5 million citizens. When full reviews of incidents are necessary, the NICE solution will automatically pull back incident data into a timeline view, so managers can replay incidents and understand exactly what happened.
Chris Wooten, Executive Vice President, NICE, said, “We are honored that ASTRID has selected NICE for this nationwide project to help
NICE will be deploying its Inform Elite solution for ASTRID in conjunction with
NICE Inform Elite is one of the solutions in NICE’s Evidencentral platform which is designed to help public safety and justice agencies improve and simplify management of digital evidence and data, from incident to court.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
- Visit the NICE website by clicking here.
- Email PSInfo@NICE.com for more information.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About ASTRID
ASTRID is the operator of the national radio communications, paging and dispatching network designed for emergency and security services in
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the
View source version on businesswire.com: https://www.businesswire.com/news/home/20230803010176/en/
Corporate Media
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Source: NICE
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