Tompkins Community Bank Selects NCR Atleos ATM as a Service to Strengthen Self-Service Banking
NCR Atleos (NYSE: NATL) announced that Tompkins Community Bank, a $7.8 billion-asset institution, has chosen Atleos' ATM as a Service (ATMaaS) solution to enhance its self-service banking offerings. This expanded partnership aims to modernize Tompkins' ATM fleet and improve customer experience while creating operational efficiencies.
With ATMaaS, Atleos will manage the bank's fleet hardware, software, logical security, installation, maintenance, cash management, and processing. This approach will simplify processes for the bank while enhancing reliability, uptime, and functionality for customers. The collaboration supports Tompkins' mission to be a community bank with local ties and broad financial capabilities.
Martin O. Cross, SVP and Banking Operations Manager at Tompkins, highlighted that this partnership will enable the bank to quickly offer new features at the self-service banking channel while reducing complexities and freeing staff time for customer-facing activities.
NCR Atleos (NYSE: NATL) ha annunciato che la Tompkins Community Bank, un'istituzione con attivi pari a 7,8 miliardi di dollari, ha scelto la soluzione di Atleos 'ATM as a Service' (ATMaaS) per migliorare le sue offerte di banking self-service. Questa partnership ampliata mira a modernizzare la flotta di ATM di Tompkins e migliorare l'esperienza del cliente, creando al contempo efficienze operative.
Con ATMaaS, Atleos gestirà l'hardware e il software della flotta della banca, la sicurezza logica, l'installazione, la manutenzione, la gestione del cash e il processamento. Questo approccio semplificherà i processi per la banca migliorando l'affidabilità, il tempo di attività e la funzionalità per i clienti. La collaborazione supporta la missione di Tompkins di essere una banca comunitaria con legami locali e ampie capacità finanziarie.
Martin O. Cross, SVP e Manager delle Operazioni Bancarie presso Tompkins, ha evidenziato che questa partnership permetterà alla banca di offrire rapidamente nuove funzionalità nel canale di banking self-service, riducendo le complessità e liberando tempo per le attività a contatto con i clienti.
NCR Atleos (NYSE: NATL) anunció que Tompkins Community Bank, una institución con activos de 7.8 mil millones de dólares, ha elegido la solución 'ATM as a Service' (ATMaaS) de Atleos para mejorar sus ofertas de banca self-service. Esta asociación ampliada tiene como objetivo modernizar la flota de cajeros automáticos de Tompkins y mejorar la experiencia del cliente, al mismo tiempo que crea eficiencias operativas.
Con ATMaaS, Atleos gestionará el hardware y software de la flota del banco, la seguridad lógica, la instalación, el mantenimiento, la gestión de efectivo y el procesamiento. Este enfoque simplificará los procesos para el banco, mejorando la confiabilidad, el tiempo de actividad y la funcionalidad para los clientes. La colaboración apoya la misión de Tompkins de ser un banco comunitario con vínculos locales y amplias capacidades financieras.
Martin O. Cross, VP y Gerente de Operaciones Bancarias en Tompkins, destacó que esta asociación permitirá al banco ofrecer rápidamente nuevas características en el canal de banca self-service, reduciendo complejidades y liberando tiempo para actividades de atención al cliente.
NCR Atleos (NYSE: NATL)는 78억 달러 자산을 보유한 Tompkins Community Bank가 Atleos의 'ATM as a Service' (ATMaaS) 솔루션을 선택하여 자가 서비스 뱅킹 서비스를 향상시키기로 했다고 발표했습니다. 이 확장된 파트너십은 Tompkins의 ATM 기계 현대화와 고객 경험을 개선하며 운영 효율성을 창출하는 것을 목표로 하고 있습니다.
ATMaaS를 통해 Atleos는 은행의 하드웨어, 소프트웨어, 논리적 보안, 설치, 유지보수, 현금 관리 및 처리를 관리합니다. 이 접근 방식은 은행의 프로세스를 단순화하고 고객을 위한 신뢰성, 가동 시간 및 기능을 강화합니다. 이번 협력은 Tompkins가 지역 유대가 강하고 폭넓은 금융 역량을 가진 커뮤니티 은행이 되려는 사명을 지원합니다.
Martin O. Cross, Tompkins의 SVP 및 은행 운영 매니저는 이 파트너십이 은행이 자가 서비스 뱅킹 채널에서 새로운 기능을 신속하게 제공할 수 있게 해줄 것이라고 강조했습니다. 이는 복잡성을 줄이고 고객에 대한 활동을 위한 직원 시간을 확보하는 데 도움을 줄 것입니다.
NCR Atleos (NYSE: NATL) a annoncé que la Tompkins Community Bank, une institution avec des actifs de 7,8 milliards de dollars, a choisi la solution 'ATM as a Service' (ATMaaS) d'Atleos pour améliorer ses offres de banque en libre-service. Ce partenariat élargi vise à moderniser le parc de DAB de Tompkins et améliorer l'expérience client tout en créant des efficacités opérationnelles.
Avec ATMaaS, Atleos gérera le matériel, le logiciel, la sécurité logique, l'installation, la maintenance, la gestion des espèces et le traitement de la flotte de la banque. Cette approche simplifiera les processus pour la banque tout en améliorant la fiabilité, le temps de disponibilité et la fonctionnalité pour les clients. La collaboration soutient la mission de Tompkins d'être une banque communautaire avec des liens locaux et de larges capacités financières.
Martin O. Cross, SVP et Responsable des opérations bancaires chez Tompkins, a souligné que ce partenariat permettra à la banque de proposer rapidement de nouvelles fonctionnalités dans le canal de la banque en libre-service tout en réduisant les complexités et en libérant du temps pour des activités orientées vers les clients.
NCR Atleos (NYSE: NATL) gab bekannt, dass die Tompkins Community Bank, eine Institution mit einem Vermögen von 7,8 Milliarden Dollar, die 'ATM as a Service' (ATMaaS) Lösung von Atleos gewählt hat, um ihre Angebote im Selbstbedienungsbanking zu verbessern. Diese erweiterte Partnerschaft zielt darauf ab, die Geldautomaten-Flotte von Tompkins zu modernisieren und das Kundenerlebnis zu verbessern und gleichzeitig operationale Effizienzen zu schaffen.
Mit ATMaaS wird Atleos die Hardware, Software, logische Sicherheit, Installation, Wartung, Bargeldmanagement und Verarbeitung der Bankflotte verwalten. Dieser Ansatz wird die Prozesse für die Bank vereinfachen und gleichzeitig die Zuverlässigkeit, Verfügbarkeit und Funktionalität für die Kunden verbessern. Die Zusammenarbeit unterstützt die Mission von Tompkins, eine Gemeinschaftsbank mit lokalen Verbindungen und umfassenden finanziellen Möglichkeiten zu sein.
Martin O. Cross, SVP und Manager für Bankbetriebsabläufe bei Tompkins, betonte, dass diese Partnerschaft es der Bank ermöglichen wird, neue Funktionen schnell anzubieten im Bereich des Selbstbedienungsbankings und gleichzeitig die Komplexität zu reduzieren und den Mitarbeitern mehr Zeit für kundennahen Aktivitäten zu geben.
- Tompkins Community Bank adopts Atleos' ATMaaS solution to modernize its ATM fleet
- Partnership aims to enhance customer experience and create operational efficiencies
- Atleos will manage all aspects of ATM operations, potentially reducing costs for the bank
- Collaboration enables quick implementation of new features in self-service banking
- Frees up bank staff time for more customer-facing activities
- None.
Insights
Tompkins Community Bank's adoption of NCR Atleos' ATM as a Service (ATMaaS) solution marks a significant shift in their approach to self-service banking. This move aligns with the growing trend of banks outsourcing non-core operations to focus on customer-facing activities. The ATMaaS model offers several benefits:
- Reduced operational complexity and costs
- Improved ATM uptime and reliability
- Enhanced security and compliance management
- Faster implementation of new features and functionality
For Atleos (NYSE: NATL), this deal represents a positive development in expanding its market share in the competitive ATM solutions space. It demonstrates the company's ability to secure contracts with mid-sized financial institutions, potentially leading to recurring revenue streams and improved profit margins.
However, investors should note that while such deals are promising, their impact on Atleos' financials may take time to materialize fully. The company's success will depend on its ability to scale this service and maintain high customer satisfaction levels.
Tompkins Community Bank's decision to adopt Atleos' ATMaaS solution reflects a broader industry trend towards digital transformation and operational efficiency in community banking. This move is particularly noteworthy for a bank with
Key implications for the banking sector include:
- Increased pressure on smaller banks to modernize their self-service offerings
- Potential for reduced staffing needs in ATM management roles
- Growing importance of partnerships between banks and fintech providers
For Atleos, securing a client like Tompkins could serve as a valuable reference case for attracting similar-sized institutions. However, the company will need to demonstrate clear ROI and customer experience improvements to maintain its competitive edge in a market where banks have multiple ATM solution providers to choose from.
For nearly 190 years,
“Tompkins has a rich history and an innovative vision: to be a community bank with local ties and leadership, but with broad financial capabilities and strength,” said Martin O. Cross, SVP and Banking Operations Manager at the bank. “Our collaboration with Atleos directly supports this mission, enabling us to quickly offer new features and functionality at the increasingly critical self-service banking channel. We also simultaneously benefit from reduced complexities and staff time freed for more meaningful, customer-facing activities.”
“Leaders like
About Atleos
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in
Web site: https://www.ncratleos.com
X (Twitter): https://twitter.com/ncratleos
Facebook: https://www.facebook.com/Atleos.NCR/
LinkedIn: https://www.linkedin.com/company/ncratleos
YouTube: https://www.youtube.com/@ncratleos
Instagram: https://www.instagram.com/ncratleos/
View source version on businesswire.com: https://www.businesswire.com/news/home/20241021099579/en/
Scott Sykes
NCR Atleos
scott.sykes@ncratleos.com
Source: NCR Atleos Corporation
FAQ
What is the stock symbol for NCR Atleos ?
What service has Tompkins Community Bank selected from NCR Atleos?
What are the benefits of Atleos' ATMaaS for Tompkins Community Bank?
What is the asset size of Tompkins Community Bank?
