Amica Mutual Insurance Company Delivers Outstanding Customer Care with Strategy One
Amica Mutual Insurance Company has implemented Strategy One's HyperIntelligence® technology to enhance its call center operations and generate new revenue streams. The AI-powered business intelligence platform seamlessly integrates data insights into representative workflows, improving operational efficiency and customer service quality.
According to Christina Perfetti, Managing Vice President of Actuarial at Amica, the platform helps democratize data across the organization. Ray Zientara, Assistant Vice President of Enterprise Data Solutions, highlighted that HyperIntelligence provides a cost-effective solution for sharing trusted data with representatives during customer service calls.
The implementation enables Claims and Sales teams to deliver high-quality customer care while reducing system integration costs. Amica will showcase the business impact of HyperIntelligence adoption in a webinar scheduled for Tuesday, April 8 at 12 p.m. Eastern Time.
Amica Mutual Insurance Company ha implementato la tecnologia HyperIntelligence® di Strategy One per migliorare le operazioni del suo call center e generare nuove fonti di reddito. La piattaforma di intelligenza aziendale basata sull'IA integra senza soluzione di continuità le informazioni sui dati nei flussi di lavoro dei rappresentanti, migliorando l'efficienza operativa e la qualità del servizio clienti.
Secondo Christina Perfetti, Vicepresidente Direttore Attuariale di Amica, la piattaforma aiuta a democratizzare i dati all'interno dell'organizzazione. Ray Zientara, Vicepresidente Assistente delle Soluzioni Dati Aziendali, ha sottolineato che HyperIntelligence fornisce una soluzione economica per condividere dati affidabili con i rappresentanti durante le chiamate di servizio clienti.
L'implementazione consente ai team di Reclami e Vendite di offrire un'assistenza clienti di alta qualità riducendo al contempo i costi di integrazione dei sistemi. Amica presenterà l'impatto commerciale dell'adozione di HyperIntelligence in un webinar programmato per martedì 8 aprile alle 12:00 ora orientale.
Amica Mutual Insurance Company ha implementado la tecnología HyperIntelligence® de Strategy One para mejorar las operaciones de su centro de llamadas y generar nuevas fuentes de ingresos. La plataforma de inteligencia empresarial impulsada por IA integra sin problemas las percepciones de datos en los flujos de trabajo de los representantes, mejorando la eficiencia operativa y la calidad del servicio al cliente.
Según Christina Perfetti, Vicepresidenta de Actuaria en Amica, la plataforma ayuda a democratizar los datos en toda la organización. Ray Zientara, Vicepresidente Asistente de Soluciones de Datos Empresariales, destacó que HyperIntelligence proporciona una solución rentable para compartir datos confiables con los representantes durante las llamadas de servicio al cliente.
La implementación permite que los equipos de Reclamaciones y Ventas ofrezcan una atención al cliente de alta calidad mientras reducen los costos de integración del sistema. Amica mostrará el impacto comercial de la adopción de HyperIntelligence en un seminario web programado para martes 8 de abril a las 12 p.m. hora del Este.
아미카 뮤추얼 보험 회사는 스트래티지 원의 하이퍼인텔리전스® 기술을 구현하여 콜센터 운영을 향상시키고 새로운 수익원을 창출했습니다. AI 기반의 비즈니스 인텔리전스 플랫폼은 데이터 통찰력을 대표자의 작업 흐름에 원활하게 통합하여 운영 효율성과 고객 서비스 품질을 개선합니다.
크리스티나 퍼펫티, 아미카의 수석 부사장 겸 보험계리사에 따르면, 이 플랫폼은 조직 전반에 걸쳐 데이터를 민주화하는 데 도움을 줍니다. 레이 지엔타라, 기업 데이터 솔루션 부사장은 하이퍼인텔리전스가 고객 서비스 통화 중에 대표자와 신뢰할 수 있는 데이터를 공유하기 위한 비용 효율적인 솔루션을 제공한다고 강조했습니다.
이 구현은 클레임 및 판매 팀이 시스템 통합 비용을 줄이면서 고품질 고객 서비스를 제공할 수 있도록 합니다. 아미카는 4월 8일 화요일 오후 12시 동부 표준시에 예정된 웨비나에서 하이퍼인텔리전스 채택의 비즈니스 영향을 보여줄 것입니다.
Amica Mutual Insurance Company a mis en œuvre la technologie HyperIntelligence® de Strategy One pour améliorer ses opérations de centre d'appels et générer de nouvelles sources de revenus. La plateforme d'intelligence d'affaires alimentée par l'IA intègre sans effort les informations sur les données dans les flux de travail des représentants, améliorant ainsi l'efficacité opérationnelle et la qualité du service client.
Selon Christina Perfetti, Vice-présidente Directrice Actuarielle chez Amica, la plateforme aide à démocratiser les données au sein de l'organisation. Ray Zientara, Vice-président Assistant des Solutions de Données d'Entreprise, a souligné que HyperIntelligence fournit une solution économique pour partager des données fiables avec les représentants lors des appels de service client.
L'implémentation permet aux équipes de Réclamations et de Ventes d'offrir un service client de haute qualité tout en réduisant les coûts d'intégration des systèmes. Amica présentera l'impact commercial de l'adoption de HyperIntelligence lors d'un webinaire prévu pour mardi 8 avril à 12h00, heure de l'Est.
Amica Mutual Insurance Company hat die Technologie HyperIntelligence® von Strategy One implementiert, um ihre Callcenter-Operationen zu verbessern und neue Einnahmequellen zu generieren. Die KI-gesteuerte Business-Intelligence-Plattform integriert Datenanalysen nahtlos in die Arbeitsabläufe der Mitarbeiter und verbessert die Betriebseffizienz sowie die Qualität des Kundenservice.
Laut Christina Perfetti, Managing Vice President für Aktuariat bei Amica, hilft die Plattform, Daten innerhalb der Organisation zu demokratisieren. Ray Zientara, Assistant Vice President für Unternehmensdatenlösungen, hob hervor, dass HyperIntelligence eine kosteneffiziente Lösung bietet, um vertrauenswürdige Daten während der Kundenserviceanrufe mit den Mitarbeitern zu teilen.
Die Implementierung ermöglicht es den Teams für Schadensfälle und Vertrieb, eine hochwertige Kundenbetreuung zu bieten und gleichzeitig die Integrationskosten für Systeme zu senken. Amica wird die geschäftlichen Auswirkungen der Einführung von HyperIntelligence in einem Webinar präsentieren, das für Dienstag, den 8. April um 12 Uhr Eastern Time geplant ist.
- Implementation reduces system integration costs and time
- Platform enables new revenue streams through improved upsell capabilities
- Enhanced operational efficiency in call center operations
- Improved data accessibility and integration across organization
- None.
Strategy's HyperIntelligence® improves call center operations and cultivates new revenue streams.
Highlights
- Amica uses the HyperIntelligence® feature of the Strategy One platform, integrating insights into frontline representative workflows to facilitate high-quality customer care.
- HyperIntelligence helps Amica generate significant operational efficiencies and cultivate new revenue streams while reducing system integration costs and time.
- Amica technology leaders will discuss the business impact realized by adopting HyperIntelligence in a webinar on Tuesday, April 8 at 12 p.m. Eastern Time. <Register online>
News Summary
Strategy (Nasdaq: MSTR), a pioneer in AI-powered business intelligence, today announced that Amica Mutual Insurance Company is using the Strategy One platform and its HyperIntelligence® feature to improve call center operations, cultivate new revenue streams, and enhance how representatives apply data to provide excellent customer care. HyperIntelligence seamlessly integrates insights into representative workflows, improving operating efficiency and facilitating upsell to qualified customers.
“Part of our data strategy is to get consumable data into the hands of our end users as quickly as possible,” said Christina Perfetti, Managing Vice President, Actuarial, Amica. “Strategy plays an important role in our ability to democratize data for the broader Amica team.”
"HyperIntelligence proved a huge shortcut in helping us quickly share relevant insights and trusted data with Amica representatives to support customer service calls,” said Ray Zientara, Assistant Vice President, Enterprise Data Solutions, Amica. “HyperIntelligence gives our Claims and Sales and Client Services teams the information they need to provide the high-quality customer care Amica is known for on every call, while eliminating the high cost it would otherwise take to integrate systems.”
“Amica’s use of HyperIntelligence to drive quality, efficiency, and revenue is a great example of how Strategy makes data easily accessible to front line workers,” said PeggySue Werthessen, Vice President of Go-to-Market Strategy at Strategy. “We designed Strategy One to offer unmatched agility for our customers so they can harness the value of their data across the organization wherever and however that data is needed.”
Amica technology leaders will discuss the business impact realized by adopting HyperIntelligence in a webinar on Tuesday, April 8 at 12 p.m. Eastern Time. Register online
For more information about Strategy One, visit https://www.strategysoftware.com/strategyone.
About Strategy
Strategy (Nasdaq: MSTR) is the world’s first and largest Bitcoin Treasury Company. We are a publicly traded company that has adopted bitcoin as our primary treasury reserve asset. By using proceeds from equity and debt financings, as well as cash flows from our operations, we strategically accumulate bitcoin and advocate for its role as digital capital. Our treasury strategy is designed to provide investors varying degrees of economic exposure to bitcoin by offering a range of securities, including equity and fixed-income instruments. In addition, we provide industry-leading AI-powered enterprise analytics software, advancing our vision of Intelligence Everywhere. We leverage our development capabilities to explore innovation in Bitcoin applications, integrating analytics expertise with our commitment to digital asset growth. We believe our combination of operational excellence, strategic bitcoin reserve, and focus on technological innovation positions us as a leader in both the digital asset and enterprise analytics sectors, offering a unique opportunity for long-term value creation.
Strategy, MicroStrategy, MicroStrategy AI, Intelligence Everywhere, Intelligent Enterprise, and MicroStrategy Library are either trademarks or registered trademarks of MicroStrategy Incorporated in
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Source: Strategy
FAQ
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