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Motorola Solutions Transforms 9-1-1 Experience to Speed Emergency Response

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Motorola Solutions (NYSE: MSI) has launched VESTA NXT, a 9-1-1 software designed to enhance call handler efficiency and reduce information overload. The software integrates AI to handle non-emergency calls, potentially reducing the workload of call handlers by 20-35%. VESTA NXT consolidates data from various public safety systems onto one platform, providing important information like maps, floor plans, and caller details to call handlers and dispatchers. This technology aims to streamline the 9-1-1 call process, allowing faster and more accurate emergency responses. VESTA NXT is available both as a cloud-based and on-premises solution and offers a consistent user experience across multiple devices. It will be featured at the NENA Conference in Orlando, FL from June 28 to July 3.

Positive
  • Launch of VESTA NXT aims to improve call handler efficiency and reduce stress.
  • AI integration could reduce call handlers' workload by 20-35%.
  • Consolidates important data from various public safety systems onto one platform.
  • Available as both cloud-based and on-premises solutions.
Negative
  • None.

Insights

The launch of Motorola Solutions' VESTA NXT software represents a significant technological advancement in emergency response systems. The integration of AI to reduce non-emergency calls and streamline the dispatch process can be particularly transformative. One of the standout features is its ability to consolidate critical data, such as maps and caller information, into a single, user-friendly platform. For 9-1-1 call handlers, this reduction in information overload can directly lead to improved response times and potentially life-saving outcomes.

The software's cloud and on-premises flexibility ensures it can be tailored to various public safety answering points (PSAPs) across the nation, making it a versatile addition to Motorola's existing suite. Given that 60% of PSAPs in the U.S. are already using Motorola's solutions, this upgrade could see rapid adoption, enhancing operational efficiency and effectiveness widely.

AI integration in emergency systems is relatively new and its ability to assist in real-time decision-making can set a new standard in public safety. Additionally, features such as visualization of caller descriptions and Smart911 integration can greatly assist in drowning out irrelevant data, allowing call handlers to focus on what's essential.

From a financial perspective, the introduction of VESTA NXT could bolster Motorola Solutions' market position within the public safety sector. The significant enhancement in call-handling efficiency and potential for widespread adoption would likely result in increased revenues for the company. Given that Motorola already holds a considerable share of the PSAPs market, the upselling of VESTA NXT to their existing customer base could be a relatively smooth process and a substantial revenue driver.

Moreover, the push towards AI-enabled tools in public safety aligns with broader industry trends towards digital transformation and smart technologies. Investors may view this as a strong indication of Motorola's commitment to innovation and long-term growth. In the , the immediate financial impact may be modest as contracts and deployments roll out. However, in the , the recurring revenue from subscriptions and maintenance of these AI-driven solutions could significantly enhance the company's earnings stability and growth trajectory.

New 9-1-1 software helps manage information overload; eliminates steps between call handlers and emergency dispatchers

CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (NYSE: MSI) today announced the launch of VESTA NXT, powerful 9-1-1 software that maximizes call handler speed and efficiency while reducing information overload and stress. The technology offers a virtual response assistant that uses AI to resolve non-emergency calls and connect callers to resources, which can lessen a call handler’s workload by an estimated 20-35%. It brings critical data - like maps, floor plans, caller information and more - from across public safety systems, onto a single platform, using assistive AI to extract and summarize information and help call handlers more quickly share key call details with dispatchers.

New 9-1-1 software helps manage information overload; eliminates steps between call handlers and emergency dispatchers. Photo credit: Motorola Solutions

New 9-1-1 software helps manage information overload; eliminates steps between call handlers and emergency dispatchers. Photo credit: Motorola Solutions

“When a person dials 9-1-1, a call handler is inundated with a deluge of data they need to process and verify in seconds before a dispatcher can send out help,” said Todd Piett, corporate vice president of command center technologies at Motorola Solutions. “We’ve brought the entire call handling workflow under one platform and applied thoughtful design and AI to help sort, surface and synthesize key knowledge. VESTA NXT bridges the information divide between call handler and dispatcher.”

“During an emergency, so many members of the community want to help, which is an amazing thing. Yet all this information places the call handler under a lot of stress to process it and act quickly without missing a key detail,” said John Jokantas, director of Hancock County 9-1-1 in Indiana. “Fewer clicks, fewer tabs and not needing to dig for information frees up a call handler to be more present for that caller in their moment of need.”

VESTA NXT surfaces key contextual information to support a call handler under stress. For example, if a 9-1-1 caller on a highway reports a vehicle matching an Amber Alert, the software can visualize the caller’s verbal descriptions of their location onto a single map view and create an evolving real-time summary of the call for dispatch. If a caller reports a heart attack, the software can surface relevant medical information or other data in the person’s Smart911 profile to orchestrate a response that could help save that person’s life. It can also quickly pinpoint key information for first responders, like floor plans of the building or video streams that people at the scene share with 9-1-1.

VESTA NXT is available as a cloud or on-premises solution and offers users the same experience across desktop, laptop and tablet. It will be showcased at booth #1004 and in the Innovation Theatre at the National Emergency Number Association (NENA) Conference in Orlando, FL June 28-July 3.

Sixty percent of U.S. public safety answering points (PSAPs) use Motorola Solutions' call handling software and the company’s AI-enabled tools transcribe and translate millions of minutes of 9-1-1 call audio each month. Many of VESTA NXT’s AI-enabled features are also available for Motorola Solutions’ VESTA 9-1-1 emergency call handling software.

About Motorola Solutions

Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.

Tricia Quinn

tricia.quinn@motorolasolutions.com

+1 (312) 805 0133

Source: Motorola Solutions

FAQ

What new software did Motorola Solutions (MSI) launch?

Motorola Solutions launched VESTA NXT, a 9-1-1 software designed to improve call handler efficiency and reduce information overload.

How does VESTA NXT reduce call handlers' workload?

VESTA NXT uses AI to handle non-emergency calls and consolidate data, potentially reducing the workload of call handlers by 20-35%.

What are the key features of Motorola Solutions' VESTA NXT?

Key features include AI-driven management of non-emergency calls, consolidation of data from various public safety systems, and an evolving real-time summary of calls for dispatch.

When and where will VESTA NXT be showcased?

VESTA NXT will be showcased at the National Emergency Number Association (NENA) Conference in Orlando, FL from June 28 to July 3.

How does VESTA NXT improve the 9-1-1 call handling process?

VESTA NXT improves the process by reducing the steps between call handlers and dispatchers, providing important data and real-time summaries to speed up emergency responses.

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