Motorola Solutions Transforms 9-1-1 Experience to Speed Emergency Response
Motorola Solutions (NYSE: MSI) has launched VESTA NXT, a 9-1-1 software designed to enhance call handler efficiency and reduce information overload. The software integrates AI to handle non-emergency calls, potentially reducing the workload of call handlers by 20-35%. VESTA NXT consolidates data from various public safety systems onto one platform, providing important information like maps, floor plans, and caller details to call handlers and dispatchers. This technology aims to streamline the 9-1-1 call process, allowing faster and more accurate emergency responses. VESTA NXT is available both as a cloud-based and on-premises solution and offers a consistent user experience across multiple devices. It will be featured at the NENA Conference in Orlando, FL from June 28 to July 3.
- Launch of VESTA NXT aims to improve call handler efficiency and reduce stress.
- AI integration could reduce call handlers' workload by 20-35%.
- Consolidates important data from various public safety systems onto one platform.
- Available as both cloud-based and on-premises solutions.
- None.
Insights
The launch of Motorola Solutions' VESTA NXT software represents a significant technological advancement in emergency response systems. The integration of AI to reduce non-emergency calls and streamline the dispatch process can be particularly transformative. One of the standout features is its ability to consolidate critical data, such as maps and caller information, into a single, user-friendly platform. For 9-1-1 call handlers, this reduction in information overload can directly lead to improved response times and potentially life-saving outcomes.
The software's cloud and on-premises flexibility ensures it can be tailored to various public safety answering points (PSAPs) across the nation, making it a versatile addition to Motorola's existing suite. Given that 60% of PSAPs in the U.S. are already using Motorola's solutions, this upgrade could see rapid adoption, enhancing operational efficiency and effectiveness widely.
AI integration in emergency systems is relatively new and its ability to assist in real-time decision-making can set a new standard in public safety. Additionally, features such as visualization of caller descriptions and Smart911 integration can greatly assist in drowning out irrelevant data, allowing call handlers to focus on what's essential.
From a financial perspective, the introduction of VESTA NXT could bolster Motorola Solutions' market position within the public safety sector. The significant enhancement in call-handling efficiency and potential for widespread adoption would likely result in increased revenues for the company. Given that Motorola already holds a considerable share of the PSAPs market, the upselling of VESTA NXT to their existing customer base could be a relatively smooth process and a substantial revenue driver.
Moreover, the push towards AI-enabled tools in public safety aligns with broader industry trends towards digital transformation and smart technologies. Investors may view this as a strong indication of Motorola's commitment to innovation and long-term growth. In the
New 9-1-1 software helps manage information overload; eliminates steps between call handlers and emergency dispatchers
New 9-1-1 software helps manage information overload; eliminates steps between call handlers and emergency dispatchers. Photo credit: Motorola Solutions
“When a person dials 9-1-1, a call handler is inundated with a deluge of data they need to process and verify in seconds before a dispatcher can send out help,” said Todd Piett, corporate vice president of command center technologies at Motorola Solutions. “We’ve brought the entire call handling workflow under one platform and applied thoughtful design and AI to help sort, surface and synthesize key knowledge. VESTA NXT bridges the information divide between call handler and dispatcher.”
“During an emergency, so many members of the community want to help, which is an amazing thing. Yet all this information places the call handler under a lot of stress to process it and act quickly without missing a key detail,” said John Jokantas, director of
VESTA NXT surfaces key contextual information to support a call handler under stress. For example, if a 9-1-1 caller on a highway reports a vehicle matching an Amber Alert, the software can visualize the caller’s verbal descriptions of their location onto a single map view and create an evolving real-time summary of the call for dispatch. If a caller reports a heart attack, the software can surface relevant medical information or other data in the person’s Smart911 profile to orchestrate a response that could help save that person’s life. It can also quickly pinpoint key information for first responders, like floor plans of the building or video streams that people at the scene share with 9-1-1.
VESTA NXT is available as a cloud or on-premises solution and offers users the same experience across desktop, laptop and tablet. It will be showcased at booth #1004 and in the Innovation Theatre at the National Emergency Number Association (NENA) Conference in
Sixty percent of
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.
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Tricia Quinn
tricia.quinn@motorolasolutions.com
+1 (312) 805 0133
Source: Motorola Solutions
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