MetLife Worldwide Benefits Launches New Program to Help Globally-Mobile Employees Understand their Benefits

Rhea-AI Summary

MetLife, Inc. (NYSE: MET) has enhanced the onboarding process for its Worldwide Benefits members, focusing on globally-mobile employees. This new program provides personalized benefits communication throughout the first year of their assignment, addressing a gap identified in MetLife's 2022 Expat Employee Benefits Study, where 65% of participants expressed a need for more relevant information. The initiative includes customized email communications that guide employees through key milestones, ensuring they comprehend their benefits and resources effectively during international assignments.

Positive

• New onboarding program enhances employee experience for globally-mobile workers.
• Addresses the demands of 65% of employees seeking more relevant benefits information.
• Custom email communications support employees at critical assignment milestones.

Negative

• None.

NEW YORK--(BUSINESS WIRE)-- MetLife, Inc. (NYSE: MET) today announced an enhancement to the onboarding process for MetLife Worldwide Benefits members that offers globally-mobile employees a personalized benefits communication experience throughout the first year of their assignment. According to MetLife’s Annual 2022 Expat Employee Benefit Trends Study, 65 percent of globally-mobile employees are looking for more relevant benefits information. The new program was designed to give them the information they need when embarking on a new assignment.

The member welcome journey includes a series of customized informational email communications that target each employee’s unique needs and are delivered when a member hits certain milestones in their assignment. With candid, straightforward messaging grounded in insights, the seamless experience equips globally-mobile employees to make confident, informed decisions and understand all their MetLife benefits and resources.

“MetLife is known for innovative offerings, which continue to support our purpose of helping our customers build a more confident future,” said Fernando Jaime, vice president, MetLife Worldwide Benefits. “Globally-mobile employees face challenges when taking on new assignments, and this type of targeted experience provides them with the information they need to confidently meet those challenges head on,” he added.

From understanding important policy documents to using an ID card to submitting claims, it can be difficult for employees to understand their benefits, especially during a global assignment. This new benefits communication program uses a high-touch, tailored approach throughout every stage of an assignment, leveraging market research, breadth of tools and resources, and more than 150 years of experience in the market.

Learn more about the member welcome journey, member onboarding process and client implementation process by visiting https://www.metlife.com/global-employee-benefits/globally-mobile-solutions/employee-experience/onboarding-and-implementation/. Brokers and clients can find valuable information and resources on all MetLife Worldwide Benefits products and services available to them by visiting MetLifeWorldwide.com.

About MetLife Worldwide Benefits

MetLife Worldwide Benefits personalized solutions for globally-mobile employees have been in existence for nearly 60 years. MetLife Worldwide Benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE, 19801, and other affiliates. For more information, visit www.metlifeworldwide.com

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230307005316/en/

Kimberly Prime

908-524-5674

kprime@metlife.com

Source: MetLife, Inc.

FAQ

What is the new onboarding process announced by MetLife on March 7, 2023?

MetLife announced an enhanced onboarding process for Worldwide Benefits members, providing personalized benefits communication for globally-mobile employees.

How does the new MetLife onboarding program assist employees?

The program offers customized email communications that guide employees through important milestones, helping them understand their benefits and resources.

What percentage of globally-mobile employees want more relevant benefits information according to MetLife's 2022 study?

According to MetLife's 2022 Expat Employee Benefit Trends Study, 65% of globally-mobile employees seek more relevant benefits information.

What company does the NYSE symbol MET represent?

The NYSE symbol MET represents MetLife, Inc.

Who commented on the new onboarding initiative at MetLife?

Fernando Jaime, vice president of MetLife Worldwide Benefits, commented on the new onboarding initiative.