U.S. Department of Health and Human Services Selects Medallia to Understand the Experience and Sentiment Across Mission Critical Services
Medallia, Inc. (NYSE: MDLA) has announced that the U.S. Department of Health and Human Services (HHS) will utilize its technology to enhance key public services and tackle health challenges. During the ongoing COVID-19 pandemic, the HHS employed Medallia Crowdicity for an 'all hands on deck' response, enabling crowdsourced innovative solutions. Medallia's Experience Cloud is highlighted as a leader in Experience Management, capable of delivering personalized insights through various channels, ultimately driving significant business outcomes.
- HHS's adoption of Medallia technology strengthens public sector services, potentially increasing demand for Medallia's solutions.
- The use of Medallia Crowdicity during the COVID-19 pandemic underscores the platform's effectiveness in emergency response scenarios.
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Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced the U.S. Department of Health and Human Services will leverage Medallia technology to improve key services and address health challenges in the public sector.
“When your mission is to enhance and protect the health and well-being of residents across the country, it is critical, especially in a time like this, to find innovative ways to understand what the public is experiencing and make adjustments that will continue to build trust - ideally in real-time and at scale,” said Nick Thomas, executive vice president of global public sector for Medallia. “For example, the HHS has been able to create an “all hands on deck” response to the COVID-19 pandemic using Medallia Crowdicity to crowdsource innovative ideas.”
Resources
- Medallia for Government Solutions - learn how to improve mission critical services and customer experiences
- Example of Medallia crowdsourcing technology in action - COVID-19 At-Anywhere Diagnostics Design-a-thon crowdsourcing challenge from December 2020
- Press release showcasing the winners
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning, Fed RAMP certified SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com.
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FAQ
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