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Medallia Reaches Critical Milestone in Healthcare Experience as an Approved HCAHPS Vendor
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Rhea-AI Summary
Medallia, Inc. has been approved by the Centers for Medicare & Medicaid Services (CMS) as a vendor for administering HCAHPS surveys via telephone. This approval allows healthcare organizations to utilize Medallia's real-time engagement tools for capturing patient feedback, enhancing their CAHPS programs and regulatory compliance. Medallia's head of healthcare experience, Kristi Roe, emphasized the importance of this step in modernizing patient and employee experiences in healthcare. This achievement aligns with Medallia's commitment to providing industry-leading experience technology in healthcare.
Positive
Approval as HCAHPS vendor enhances Medallia's market credibility.
Healthcare organizations can leverage real-time engagement tools to capture patient feedback.
Supports regulatory compliance and enhances CAHPS program effectiveness.
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Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone.
SAN FRANCISCO--(BUSINESS WIRE)--
Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved Medallia as a vendor to administer HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Surveys via telephone. Healthcare organizations can now build experience programs around modern, real-time engagement tools from Medallia, while capturing patient feedback in support of CAHPS programs and regulatory requirements.
"Becoming an HCAHPS approved vendor is a critical step in Medallia's journey to transforming patient and employee experiences in healthcare,” said Kristi Roe, head of healthcare experience at Medallia. “Organizations who utilize our platform will be able to accelerate performance on HCAHPS measurement by integrating it with industry leading real-time, actionable feedback. This is a critical capability on the journey to modernize healthcare experience insights.”
“We congratulate Medallia on this achievement and look forward to seeing how they continue to holistically listen and engage with patients and families to drive innovation, deliver better experiences, and improve outcomes,” said Chris Brainard, Sr. Director of Patient Experience and Engagement, UAB Medicine.
The HCAHPS Survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. Also known as the CAHPS Hospital Survey, the survey is designed to measure patients' perceptions of hospital experiences and provides a national standard for data collection and public reporting on patient experience.
“This achievement aligns with our commitment to provide industry-leading experience technology to customers in the healthcare space, while preventing any gaps in regulatory program measurement,” continued Roe.
Medallia enables healthcare companies to exceed customer expectations, motivate and engage staff, and innovate to drive brand and customer loyalty. As an HCAHPS approved vendor, healthcare organizations can tap into the market-leading innovations from Medallia, while maintaining the programs and regulatory compliance needed for HCAHPS.
Medallia helps providers, payers, and suppliers capture feedback, integrate experience data with operational data to deliver actionable insights for everyone from frontline and support staff to clinicians and executives. For more information on Medallia Healthcare solutions, visit: www.medallia.com/solutions/healthcare.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
What is the significance of Medallia's approval as an HCAHPS vendor?
Medallia's approval as an HCAHPS vendor allows it to administer patient surveys via telephone, enhancing the quality of patient feedback and supporting healthcare organizations in regulatory compliance.
How can healthcare organizations benefit from Medallia's services?
Healthcare organizations can utilize Medallia's real-time engagement tools to gather actionable insights from patient feedback, which can improve patient experiences and meet regulatory requirements.
What does HCAHPS stand for in the context of Medallia's announcement?
HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems, a standardized survey measuring patients' perspectives on hospital care.
What is the ticker symbol for Medallia?
The ticker symbol for Medallia is MDLA, as listed on the NYSE.
