Mercury Insurance Is Ready To Assist Policyholders Impacted by Hurricane Ian

Rhea-AI Summary

Mercury Insurance is assisting policyholders in Florida affected by Hurricane Ian. Customers can report claims through an automated online system or by calling 800-503-3724. The claims process is streamlined, allowing policyholders to submit details and photos digitally. Important steps include contacting Mercury promptly, providing the policy number, and preparing a damage inventory. Mercury is known for quality service, holding high ratings from A.M. Best and Fitch, and has won several awards for its customer experience.

Positive

• Provides robust support for policyholders affected by Hurricane Ian.
• Streamlined claims reporting process enhances customer experience.
• Maintains high ratings from A.M. Best and Fitch, indicating financial stability.

Negative

• None.

Policyholders can report claims anytime online through Mercury's automated digital experience or through the claims hotline at 800-503-3724

LOS ANGELES, Sept. 29, 2022 /PRNewswire/ -- Mercury Insurance is ready to assist Floridians who have been impacted by Hurricane Ian with their auto claims. Mercury customers can report their loss or damage online anytime through Mercury's automated digital experience by submitting a claim at https://www.mercuryinsurance.com/claims/ or by calling the claims hotline at (800) 503-3724.

"The Mercury claims team will be there to help Floridians put their lives back together after Hurricane Ian," said Kevin Quinn Vice President of Auto Claims at Mercury Insurance. "We urge residents to stay safe by taking the necessary precautions for themselves and their family during the storm and when returning home. Water surges and strong winds may have knocked down power lines and blocked roads. Drivers should be extra careful when traveling through areas that may have also been impacted by severe flooding."

Policyholders affected by the storm can file a claim through Mercury's web-based app or by telephone. Drivers filing a claim digitally will be directed through a series of easily understood prompts. Customers will also be able to indicate where their vehicle was damaged as well as their location, along with any photos submitted from their smartphones, allowing them to file their claim quickly and accurately.

Quinn advises policyholders to follow a few simple procedures after the storm to help the claims process run smoothly.

When filing a claim

• Contact Mercury immediately to report your loss.
• Be prepared to provide your policy number.
• Do not remove debris that may be related to your claim or move a damaged vehicle.

Steps after filing a claim

• Prepare a detailed inventory of any damage to your vehicle.
• Offer photos or videos to your claims representative or submit them digitally.
• Keep records and receipts for additional expenses that may have incurred and provide copies to your claims representative.

Additional hurricane preparedness resources:
NOAA National Weather Service: www.weather.gov/safety.php
American Red Cross: www.redcross.org/getprepared
Federal Emergency Management Agency: www.ready.gov

ABOUT MERCURY INSURANCE
Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Illinois, Georgia, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance.

Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultracompetitive rates with excellent customer service. Mercury has earned "A" ratings from A.M. Best and Fitch, as well as ranking highest in the J.D. Power 2021 U.S. Insurance Digital Experience Study℠ and four consecutive "Best Auto Insurance Company" awards from Insure.com. For more information visit www.mercuryinsurance.com or Facebook and follow the company on Twitter.

 

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SOURCE Mercury Insurance

FAQ

How can I report a claim to Mercury Insurance after Hurricane Ian?

You can report claims online through Mercury's automated system or by calling 800-503-3724.

What steps should I take after filing a claim with Mercury Insurance?

Prepare a detailed inventory of damages, submit photos or videos, and keep records of additional expenses.

What are the key resources for hurricane preparedness provided by Mercury Insurance?

Mercury Insurance provides links to resources from NOAA, the American Red Cross, and FEMA for hurricane preparedness.

What is the claim filing process for Mercury Insurance policyholders?

Policyholders can file claims digitally with prompts for reporting losses, including vehicle damage and location.