Marchex Receives AI Breakthrough Award for “Best Text Generative AI Solution” for its Call Summaries and Sentiment Suite
Marchex (NASDAQ: MCHX) has been awarded the 'Best Text Generative AI Solution' in the AI Breakthrough Awards for its Call Summaries and Sentiment Suite. This marks Marchex's third consecutive year winning an AI Breakthrough Award. The company's AI-powered solution analyzes consumer-to-business calls, generating summaries and sentiment analysis to help businesses identify exceptional customer experiences and improve sales processes.
Key features of Marchex's award-winning solution include:
- Outcome Focused Summaries
- Agent Focused Summaries
- Sentiment Suite with Emotion Categories
- Customer Emotion assessment
- View of Business analysis
Marchex CEO Edwin Miller emphasized the company's commitment to delivering innovative solutions that drive operational excellence and market expansion for clients.
Marchex (NASDAQ: MCHX) ha ricevuto il 'Miglior Soluzione di AI Generativa per il Testo' agli AI Breakthrough Awards per i suoi Resoconti delle Chiamate e la Suite di Sentiment Analysis. Questo segna il terzo anno consecutivo in cui Marchex vince un AI Breakthrough Award. La soluzione basata su AI dell'azienda analizza le chiamate tra consumatori e aziende, generando riassunti e analisi del sentimento per aiutare le aziende a identificare esperienze eccezionali dei clienti e migliorare i processi di vendita.
Le caratteristiche principali della soluzione premiata di Marchex includono:
- Riassunti Focalizzati sui Risultati
- Riassunti Focalizzati sugli Agenti
- Suite di Sentiment con Categorie di Emozioni
- Valutazione delle Emozioni dei Clienti
- Analisi dell'Attività Commerciale
Il CEO di Marchex, Edwin Miller, ha sottolineato l'impegno dell'azienda nel fornire soluzioni innovative che promuovono l'eccellenza operativa e l'espansione di mercato per i clienti.
Marchex (NASDAQ: MCHX) ha sido galardonada con la 'Mejor Solución de IA Generativa de Texto' en los AI Breakthrough Awards por sus Resúmenes de Llamadas y Suite de Sentimientos. Este es el tercer año consecutivo que Marchex gana un AI Breakthrough Award. La solución impulsada por IA de la compañía analiza las llamadas de consumidor a negocio, generando resúmenes y análisis de sentimientos para ayudar a las empresas a identificar experiencias excepcionales del cliente y mejorar sus procesos de ventas.
Las características clave de la solución galardonada de Marchex incluyen:
- Resúmenes Enfocados en Resultados
- Resúmenes Enfocados en Agentes
- Suite de Sentimientos con Categorías Emocionales
- Evaluación de Emociones del Cliente
- Análisis del Negocio
El CEO de Marchex, Edwin Miller, enfatizó el compromiso de la empresa de ofrecer soluciones innovadoras que impulsen la excelencia operativa y la expansión del mercado para los clientes.
Marchex (NASDAQ: MCHX)는 '최고의 텍스트 생성 AI 솔루션'으로 AI Breakthrough Awards에서 Call Summaries 및 Sentiment Suite로 수상했습니다. 이는 Marchex가 연속적으로 세 번째 해 AI Breakthrough Award를 수상한 것입니다. 회사의 AI 기반 솔루션은 소비자와 기업 간의 전화를 분석하여 요약 및 감정 분석을 생성하여 기업이 뛰어난 고객 경험을 식별하고 판매 프로세스를 개선하는 데 도움을 줍니다.
Marchex의 수상 솔루션의 주요 기능은 다음과 같습니다:
- 성과 중심 요약
- 에이전트 중심 요약
- 감정 카테고리가 있는 감정 분석 도구
- 고객 감정 평가
- 비즈니스 분석 보기
Marchex의 CEO인 Edwin Miller는 클라이언트의 운영 우수성과 시장 확장을 촉진하는 혁신적인 솔루션을 제공하겠다는 회사의 약속을 강조했습니다.
Marchex (NASDAQ: MCHX) a été récompensée par le 'Meilleure Solution d'IA Générative de Texte' aux AI Breakthrough Awards pour ses Résumés d'Appels et sa Suite de Sentiments. Cela représente la troisième année consécutive que Marchex remporte un AI Breakthrough Award. La solution alimentée par l'IA de l'entreprise analyse les appels des consommateurs vers les entreprises, générant des résumés et des analyses de sentiments pour aider les entreprises à identifier des expériences client exceptionnelles et à améliorer leurs processus de vente.
Les principales caractéristiques de la solution primée de Marchex incluent :
- Résumés Axés sur les Résultats
- Résumés Axés sur les Agents
- Suite de Sentiments avec Catégories d'Émotions
- Évaluation de l'Émotion des Clients
- Aperçu de l'Analyse Commerciale
Le PDG de Marchex, Edwin Miller, a souligné l'engagement de l'entreprise à fournir des solutions innovantes qui favorisent l'excellence opérationnelle et l'expansion du marché pour ses clients.
Marchex (NASDAQ: MCHX) wurde mit der 'Besten Textgenerativen AI-Lösung' bei den AI Breakthrough Awards für seine Anrufzusammenfassungen und Sentiment Suite ausgezeichnet. Dies markiert das dritte aufeinanderfolgende Jahr, in dem Marchex einen AI Breakthrough Award gewinnt. Die KI-gesteuerte Lösung des Unternehmens analysiert Anrufe von Verbrauchern zu Unternehmen, erstellt Zusammenfassungen und Sentiment-Analysen, um Unternehmen dabei zu helfen, außergewöhnliche Kundenerlebnisse zu identifizieren und Verkaufsprozesse zu verbessern.
Die Hauptmerkmale der preisgekrönten Lösung von Marchex umfassen:
- Ergebnisorientierte Zusammenfassungen
- Agentenorientierte Zusammenfassungen
- Sentiment-Suite mit Emotionskategorien
- Bewertung der Kundenemotionen
- Überblick über die Geschäftsanalyse
Der CEO von Marchex, Edwin Miller, hob das Engagement des Unternehmens hervor, innovative Lösungen zu liefern, die operative Exzellenz und Marktausweitung für Kunden vorantreiben.
- Marchex won the 'Best Text Generative AI Solution' award for the third consecutive year
- The company's AI solution analyzes consumer-to-business calls, providing valuable insights for businesses
- Marchex's technology enables businesses to identify and capitalize on positive customer interactions
- The solution offers comprehensive assessments of customer service and sales agent performance
- None.
Marchex Recognized with AI Breakthrough Award for Third Consecutive Year
The mission of the AI Breakthrough Awards is to honor excellence and recognize innovation, hard work, and success in a range of AI and machine learning-related categories including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications, and many more.
As a leader in AI, the Marchex Call Summaries and Sentiment Suite analyzes and generates summaries of consumer-to-business calls, enabling businesses to immediately identify customers who have had exceptionally good or bad experiences with the business. This valuable data empowers companies to capitalize on interactions by advancing sales processes, encouraging positive online behaviors (including reviews), or taking action to rectify concerns from dissatisfied customers.
Call Summaries ensure that organizations no longer need to listen to every phone call to understand the essential conversations that are taking place. This capability provides two distinct types of summaries:
- Outcome Focused Summaries that deliver concise, natural-language descriptions of what occurred during a consumer-to-business call.
- Agent Focused Summaries that provide comprehensive assessments of customer service or sales agent performance during calls.
Sentiment Suite is one of the innovative applications that sets Marchex apart. The company combines structured and unstructured data to provide a holistic view of customer emotions during conversations and the reason why someone feels the way they do:
- Emotion Categories assign specific sentiments (such as satisfied, frustrated, or confused) to callers, enabling tailored response strategies.
- Customer Emotion provides a high-level assessment of whether conversations were positive, negative, or neutral.
- View of Business combines emotion grading and call context to infer how the customer perceives your business.
“Understanding consumer-to-business conversations in a way that can improve the sales process is a game-changer for many vertical industries, enabling businesses to capitalize on consumer data,” said James Johnson, managing director, AI Breakthrough. “Congratulations to Marchex for earning a third consecutive AI Breakthrough Award. Their expertise, experience, and flexible platform empower businesses to glean insights that measurably improve their customers’ experience and their own bottom lines.”
“We are honored to receive this year’s AI Breakthrough Award, a testament to our team’s dedication in pioneering AI-powered technologies and solutions. This recognition underscores our focus on delivering innovative solutions that drive operational excellence and market expansion for our clients,” said Edwin Miller, CEO of Marchex. “As we continue to introduce new and advanced conversational intelligence and data analytics capabilities, we are committed to providing actionable insights that can transform businesses and accelerate revenue growth.”
Please visit http://www.marchex.com, www.marchex.com/blog or @marchex on X (Twitter.com/Marchex), where Marchex discloses material information from time to time about the company, its financial information, and its business.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in artificial intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision and more. For more information visit AIBreakthroughAwards.com.
About Marchex
Marchex harnesses the power of AI and omnichannel conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240725413134/en/
Marchex, Inc.
Investor Relations
Trevor Caldwell, 206-331-3600
ir@marchex.com
Source: Marchex, Inc.
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