Manhattan Debuts the First and Only Fulfillment Experience Insights Dashboard for Retail

Rhea-AI Summary

Manhattan Associates (MANH) has launched the Fulfillment Experience Insights dashboard, providing retailers with real-time benchmarking of their omnichannel fulfillment performance against industry peers. This new capability, included in Manhattan Active Omni, offers a single view of digital order fulfillment KPIs and allows retailers to evaluate, measure, and adjust their supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem.

Insights

Market Research Analyst

An innovative tool such as the Fulfillment Experience Insights dashboard represents a significant advancement in the retail industry's approach to performance benchmarking. By providing real-time analytics, retailers can rapidly identify gaps in their fulfillment strategies and adjust accordingly. This agility is crucial in an industry where consumer expectations for speed and efficiency are constantly escalating. Retailers equipped with such insights can potentially enhance customer satisfaction, reduce operational costs and improve inventory management, leading to a competitive edge in the market.

Furthermore, the ability to benchmark against peers and competitors using 'actuals versus actuals' comparisons rather than historical data can offer a more accurate picture of a retailer's position in the marketplace. This could influence investment decisions, as companies with better fulfillment metrics may be seen as better positioned to capitalize on the growing e-commerce trend, potentially affecting their stock valuation positively.

Supply Chain Management Expert

The introduction of the Fulfillment Experience Insights dashboard by Manhattan Associates is a reflection of the increasing importance of omnichannel strategies in retail. The ability to view and analyze key performance indicators like store pickup conversion and time to fulfill in real-time can significantly optimize supply chain execution. These metrics are crucial for understanding the efficiency of the supply chain network and improvements in these areas can lead to better inventory turnover and reduced carrying costs.

The tool's emphasis on continuous benchmarking and proactive adjustments can help retailers minimize stockouts and overstock, which are particularly detrimental to profitability. By leveraging aggregated and anonymized data, retailers can make data-driven decisions that align with industry best practices, potentially leading to operational excellence and market share growth.

Financial Analyst

The launch of Manhattan Associates' Fulfillment Experience Insights dashboard may have implications for the company's financial performance. As a feature included in Manhattan Active® Omni, it could act as a value-added service that enhances the appeal of the company's existing offerings. If widely adopted, it could lead to increased customer retention and attract new clients looking for advanced fulfillment analytics.

From an investor's perspective, Manhattan Associates' focus on innovation and its status as a leader in omnichannel order management could signal strong future growth prospects. The company's ability to draw on a wealth of data from top brands could translate into a competitive advantage in the supply chain solutions market. However, investors would be keen to monitor the adoption rate of the new dashboard and its impact on the company's revenue streams and market share.

Realtime capability enables retailers to compare key fulfillment metrics against their peers

NEW YORK--(BUSINESS WIRE)-- Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce, today launched the Fulfillment Experience Insights dashboard to give retailers a realtime assessment of how their omnichannel fulfillment performance stacks up against the industry. Fulfillment Experience Insights provides continuous benchmarking of fulfillment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This realtime ‘actuals versus actuals’ comparison avoids the inherent latency of most benchmarking tools.

Included in Manhattan Active^® Omni, this new capability gives retailers a single view of digital order fulfillment KPIs like store pickup conversion, shorts and abandonment, time to fulfill and more. Retailers can evaluate, measure and adjust their supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem. This unique analytical tool, which includes the ability to quickly pivot between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.

“Introducing cutting-edge innovation like the Fulfillment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management,” said Amy Tennent, senior director of Product Management at Manhattan. “For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfillment performance for their customers.”

Manhattan is uniquely capable of developing this solution because hundreds of the world’s top brands use its fulfillment execution tools to process millions of orders every week. Drawing upon this extensive knowledge and experience, the company has skillfully identified the key performance indicators crucial to fostering growth and maximizing revenue.

Last year, Manhattan launched the first-of-its-kind Unified Commerce Benchmark which measured 286 customer experience capabilities across four segments. Of these four primary segments, ‘Promising & Fulfillment’ returned the lowest scores by a significant margin. Manhattan's new dashboard gives retailers their real-time performance in this critical area, helping them become Unified Commerce leaders.

For a demo or more details, visit Manhattan’s Booth #3639 at NRF 2024.

About Manhattan Associates

Manhattan Associates is a global technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20240114615462/en/

Press:

Devika Goel

Manhattan Associates

470-435-1566

dgoel@manh.com

Source: Manhattan Associates

FAQ

What is the new dashboard launched by Manhattan Associates?

Manhattan Associates has launched the Fulfillment Experience Insights dashboard, providing real-time benchmarking of retailers' omnichannel fulfillment performance against industry peers.

What does the new capability included in Manhattan Active Omni offer?

The new capability included in Manhattan Active Omni offers a single view of digital order fulfillment KPIs and allows retailers to evaluate, measure, and adjust their supply chain execution strategies.

How can retailers use the new dashboard to improve their fulfillment performance?

Retailers can use the new dashboard to evaluate, measure, and adjust their supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem.

What is the significance of the new dashboard for retailers?

The new dashboard provides retailers with real-time performance insights in critical areas, helping them become Unified Commerce leaders.