LiveVox Holdings, Inc. - LVOX STOCK NEWS

LiveVox Holdings, a cloud-based provider of customer service solutions, will sponsor and exhibit at LEND360 in Chicago from September 12-14. The company highlights its digital engagement tools, including AI-powered virtual agents and a purpose-built CRM tailored for the fintech lending market. CEO Louis Summe emphasized the importance of customer experience amid a surge in digital users and data in the lending sector. LiveVox aims to enhance operational efficiency and client interactions through its innovative solutions.

LiveVox has announced a collaboration with Neustar to enhance outbound customer contactability through the integration of Neustar's Caller Name Optimization (CNO) and SmartDial solutions into its platform. This partnership aims to improve engagement rates and compliance risk management for businesses in various sectors, including financial services and healthcare. LiveVox reports that utilizing these solutions can lead to a 25% increase in right-party contact rates. Implementation is quick, typically completed in two weeks, thus allowing businesses to connect more effectively with their customers.

LiveVox Holdings (NASDAQ: LVOX) has been recognized as a Hot Vendor in Aragon Research's 2022 report for its innovative AI-powered solutions in the contact center market. The report emphasizes LiveVox's SpeechIQ with automated Quality Management, which enhances the customer experience while ensuring compliance. LiveVox's AI tools facilitate seamless customer interactions, improve agent workflows, and provide key data insights. As customer expectations rise, LiveVox aims to continue evolving its services to deliver efficient omnichannel experiences.

LiveVox Holdings reported a strong financial performance for Q2 2022, with total revenue rising 14.1% to $33.0 million and contract revenue up 19.7% to $26.8 million. The company's gross profit increased by 180.1% to $20.4 million. However, LiveVox still faced a net loss of $10.8 million, though this was significantly reduced from $75.8 million in Q2 2021. Adjusted EBITDA losses also widened to $5.6 million from $2.6 million in the previous year. The outlook remains cautious amid economic uncertainties, particularly with COVID-19.

LiveVox Holdings, Inc. (NASDAQ: LVOX) will announce its second quarter 2022 financial results on August 9, 2022, after market close. A conference call to discuss the results and business outlook will take place at 4:30 PM ET on the same day. Interested participants can join via phone or livestream from the company's website. LiveVox is a cloud-based customer service provider facilitating over 14 billion omnichannel interactions annually, with a team of more than 650 employees globally.

LiveVox Holdings (NASDAQ: LVOX) has partnered with SuccessKPI to enhance customer experience insights for their contact center solutions. The integration provides LiveVox customers access to SuccessKPI's platform, enabling real-time speech analytics and improved decision-making capabilities. This partnership includes 184 adapters for seamless integration with popular third-party applications, aiming to boost customer satisfaction and agent retention. The collaboration is expected to drive measurable business outcomes and meet the increasing market demand for enhanced analytics and business intelligence.

LiveVox (NASDAQ: LVOX), a leader in cloud-based customer service, will sponsor and co-present at the Forrester CX North America conference in Nashville from June 7-9. The theme is 'Out in Front', focusing on enhancing customer experience. LiveVox and Firestone DIRECT will host a session on June 8, discussing strategies to reduce customer effort and drive brand loyalty. LiveVox will also showcase its unified CCaaS solutions at Booth 201.