LiveVox to Showcase Compliance-Focused Omnichannel Contact Center Capabilities at LEND360

Rhea-AI Summary

LiveVox Holdings, a cloud-based provider of customer service solutions, will sponsor and exhibit at LEND360 in Chicago from September 12-14. The company highlights its digital engagement tools, including AI-powered virtual agents and a purpose-built CRM tailored for the fintech lending market. CEO Louis Summe emphasized the importance of customer experience amid a surge in digital users and data in the lending sector. LiveVox aims to enhance operational efficiency and client interactions through its innovative solutions.

Positive

• Sponsoring and exhibiting at LEND360 could enhance brand visibility in the fintech and lending market.
• Showcasing AI-driven solutions and CRM may attract new customers and partnerships.
• The focus on customer experience aligns with industry trends and demand for digital engagement.

Negative

• Potential risks in the rapidly evolving fintech sector could impact performance and market positioning.
• -

LiveVox’s single pane of glass offering mitigates risk, maximizes performance, reduces customer effort, and increases the bottom line

SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools, will be sponsoring and exhibiting at LEND360, the annual summit for leaders in online lending, in booth 405. The event will take place September 12-14 at the Marriot Downtown Magnificent Mile in Chicago, Illinois. LiveVox will be showcasing its digital messaging, practical AI, CRM, and Workforce Engagement Management solutions, among other tools for the fintech and lending market.

“The lending market, and fintech industry more broadly, has seen an increase in digital users and data in recent years as consumers have adopted digital banking technologies and engaged with these organizations across a number of channels,” said Louis Summe, CEO and co-founder of LiveVox. “Given the breadth of new users, data, and options available in the space, customer experience has never been more important. We’re proud to showcase our solutions for the lending industry this year at LEND360 - from our purpose-built CRM to our AI-powered virtual agents that can integrate with any ACD and be scored and tuned using our speech analytics engine.”

With the influx of data streams into the lending sphere, organizations will need digital tools capable of delivering a quality customer experience while mitigating risk. LiveVox combines compliance-focused omnichannel outreach with a range of capabilities that empowers agents and drives operational efficiency so brands can deliver a better experience for customers. From payment reminders and account alerts, to self-service options and two-way conversations, agents can quickly initiate and respond to customers on their chosen channel while maintaining a high-level of personalization and insight across the entire journey.

LiveVox, a platinum sponsor of the conference, will host a reception on Tuesday, September 13 from 5 to 6:30pm CT in the exhibit hall. To learn more about LiveVox’s contact center solutions and meet with the Company at LEND360, click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the Company’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which may cause the Company’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking statements have been made in good faith and are based on assumptions that the Company believes to be reasonable, there is no assurance that the expected results will be achieved. The Company’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220912005109/en/

PR Contact for LiveVox

Katie Creaser

LiveVoxPR@ICRInc.com



IR Contact for LiveVox

Ryan Gardella

LiveVoxIR@ICRInc.com

Source: LiveVox Holdings, Inc.

FAQ

What is LiveVox showcasing at LEND360?

LiveVox will showcase its digital messaging, AI-powered tools, CRM, and Workforce Engagement Management solutions.

When is the LEND360 event taking place?

LEND360 will take place from September 12-14 in Chicago, Illinois.

What is the stock symbol for LiveVox?

The stock symbol for LiveVox is LVOX.

How does LiveVox enhance customer experience?

LiveVox enhances customer experience through its compliance-focused omnichannel outreach and AI-driven solutions.

Why is customer experience important in the fintech sector?

Customer experience is crucial due to increasing digital users and data, necessitating effective engagement strategies.