LiveVox Holdings, Inc. - LVOX STOCK NEWS

LiveVox Holdings has launched its new workforce management solution, LiveVox WFM, aimed at enhancing efficiency in contact centers amidst the challenges posed by remote work. This platform includes capabilities such as agent scheduling, omnichannel forecasting, and an integrated communication framework. The software is designed to meet rising customer and agent expectations in a dispersed work environment. A financial services company reported a smooth transition to the new system, highlighting its user-friendly interface without sacrificing functionality.

LiveVox Holdings, Inc. (NASDAQ: LVOX) announced its third quarter 2021 financial results will be released on November 11th, 2021, post-market close. A conference call will follow at 4:30 PM ET to discuss the results and business outlook, accessible via telephone and live webcast. The replay will be available until November 25th, 2021. LiveVox is a leading cloud-based provider of customer service tools, handling over 14 billion interactions annually with a robust platform that integrates communication, CRM, and AI capabilities.

LiveVox has launched the SmartStart Program, which allows contact centers to access their applications and tools quickly, enhancing operational efficiency. The program promises a threefold increase in ROI and enables faster implementation, reducing the typical setup time from months to days. By leveraging industry best practices developed over 20 years, contact center managers can enhance customer engagement through multiple channels like voice, SMS, and chat. This initiative positions LiveVox as a leader in digital transformation for contact centers.

LiveVox Holdings announced that CEO Louis Summe and CFO Gregg Clevenger will present virtually at four investor conferences in September 2021. Key events include the BTIG Cloud Communications Investor Day on September 8, Deutsche Bank Virtual Technology Conference on September 9, Piper Sandler Global Technology Conference on September 13, and Jefferies Virtual Software Conference on September 14. LiveVox is a cloud-based provider of customer service tools, facilitating over 14 billion interactions yearly. For details, visit their Investor Relations website.

LiveVox Holdings (NASDAQ: LVOX) reported record revenue of $28.9 million for Q2 2021, up 28.5% from $22.5 million in Q2 2020. Contract revenue reached $22.4 million, a 34.4% increase from the prior year. Despite an adjusted EBITDA loss of $(2.6) million, management is optimistic about future growth, particularly through channel partnerships and a 35% rise in sales and marketing investment. For Q3 2021, revenue guidance is set between $29.0 to $30.0 million, indicating a 14% to 18% year-over-year growth, but excess usage revenue may decline by 2% to 9% due to pandemic impacts.

LiveVox has published the second edition of its Work from Home Report, titled "The Remote Tipping Point." The report reveals a significant shift in contact center strategies, with a decrease in decision-makers planning to maintain remote work. Notably, 75% of executives reported increased contact volumes, while 30% aim to keep part of their workforce remote. The survey, involving over 300 contact center leaders, emphasizes technology and cloud capabilities as pivotal for future operations. Key findings highlight the benefits of remote flexibility and the necessity for improved coaching tools to enhance agent performance.

LiveVox Holdings (NASDAQ: LVOX) announced it will release its Q2 2021 financial results on August 12, 2021, post market close. A conference call to discuss the results and business outlook will be held at 4:30 PM ET the same day. Participants can join via telephone or listen to a live webcast on the company's website. A replay will be available for those unable to attend the live call. LiveVox provides cloud-based customer service tools and handles over 14 billion interactions annually, focusing on integrating communication technologies to enhance customer experience.