LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers

Rhea-AI Summary

LiveVox has launched the SmartStart Program, which allows contact centers to access their applications and tools quickly, enhancing operational efficiency. The program promises a threefold increase in ROI and enables faster implementation, reducing the typical setup time from months to days. By leveraging industry best practices developed over 20 years, contact center managers can enhance customer engagement through multiple channels like voice, SMS, and chat. This initiative positions LiveVox as a leader in digital transformation for contact centers.

Positive

• Launch of SmartStart Program accelerates access to LiveVox applications.
• Customers can achieve ROI three times faster than before.
• Reduced implementation time enables immediate operational impact.

Negative

• None.

LiveVox’s SmartStart portal, with incorporated industry best practices, provides contact centers immediate platform readiness, with access to essential LiveVox applications and processes; delivering ROI three times faster

SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, today launched the SmartStart Program. The new portal gives customers quicker access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as interactive voice response (IVR) capabilities and managerial reporting.

Contact center managers often wait weeks or months to use their newly purchased contact center software. However, by using the SmartStart Program with incorporated industry best practices, contact center agents and managers can easily employ LiveVox’s innovative technology in a matter of days, which can help contact centers more quickly deliver business value and achieve higher ROI.

“Contact center leaders need to evaluate and adopt new technologies to help them on the path toward digital transformation, but they have often found their journey weighed down by painful and lengthy implementation processes,” said Louis Summe, CEO, LiveVox. “We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards. This launch is an opportunity for our customers to more quickly take advantage of emerging technology, like AI, to power digital customer experience improvements, optimize operations, and deliver better outcomes.”

Key benefits of LiveVox’s SmartStart Master Portal include:

• Faster Speed-to-Value: New LiveVox customers get their hands on applications and solutions within days, which can help them to achieve ROI 3x faster than ever before.
• Ease of Implementation: With less paperwork and fewer configuration sessions and meetings, LiveVox’s technology will have an immediate, tangible impact on contact center operations.
• Real-time Configuration: LiveVox implementation engineers quickly configure applications and provide guidance to meet unique business needs.
• Immediate Impact for Contact Center Agents, Managers, and Customers: Agents and managers have immediate access to eLearning to power adoption through self-service.

“Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market – implementation and adoption should not be a barrier,” continued Summe. “LiveVox is dedicated to removing obstacles that stand between a contact center agent and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk.”

To learn more about LiveVox’s SmartStart Program, visit: https://livevox.com/resources/implementation/.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements may be made directly in this press release. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the Company’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which may cause the Company’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Although such forward-looking statements have been made in good faith and are based on assumptions that the Company believes to be reasonable, there is no assurance that the expected results will be achieved. The Company’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211014005400/en/

Investor Contacts:

Alexis Waadt

awaadt@livevox.com

Ryan Gardella

livevoxIR@icrinc.com

Press Contacts:

Nick Bandy

nbandy@livevox.com

Katie Creaser

livevoxPR@icrinc.com

Source: LiveVox Holdings, Inc.

FAQ

What is the LiveVox SmartStart Program?

The SmartStart Program is a new initiative by LiveVox that allows contact centers to quickly access their applications and tools, reducing implementation time and increasing ROI.

How does the SmartStart Program impact ROI for LiveVox customers?

The SmartStart Program enables customers to achieve ROI three times faster than traditional methods.

When was the LiveVox SmartStart Program launched?

The SmartStart Program was launched on October 14, 2021.

What are the key benefits of the SmartStart Program?

Key benefits include faster speed-to-value, ease of implementation, real-time configuration, and immediate access to eLearning for agents.

What applications are included in LiveVox's SmartStart Program?

The SmartStart Program includes access to customer engagement channels such as voice, SMS, email, chat, and IVR capabilities.