Welcome to our dedicated page for Livevox Holdings news (Ticker: LVOX), a resource for investors and traders seeking the latest updates and insights on Livevox Holdings stock.
Overview
Livevox Holdings Inc (symbol: LVOX) is an enterprise-grade cloud contact center solution provider that leverages a patented, PCI-certified cloud platform to deliver a robust suite of contact center services. Combining advanced technologies with a multi-tenant architecture, Livevox offers scalable and burstable solutions for businesses aiming to optimize customer communication and operational efficiency.
Core Business Areas
Livevox specializes in deploying cloud-based contact center technologies that streamline customer interactions and drive efficient communication workflows. The company's portfolio includes key services such as automatic call distribution (ACD), predictive dialer systems, interactive voice response (IVR) systems, centralized call recording, and comprehensive business analytics. These services are designed to support dynamic customer engagement and enable businesses to tailor their contact center operations in a cost-efficient manner.
Technological Infrastructure
At the heart of Livevox's offering is a patented, PCI-certified cloud platform that underpins its operational excellence. The platform is built on a redundant IP/MPLS mesh network, ensuring high availability and resilience. This robust design helps provide a secure, scalable, and multi-tenant environment that allows businesses to manage high call volumes and sudden increases in demand without compromising performance or security.
Market Position and Competitive Differentiation
Livevox is strategically positioned within the contact center technology landscape. Its affiliation with established software partners, such as Aspect Software, reinforces its market presence while highlighting its commitment to integrating best-in-class solutions. This partnership and the company’s commitment to rapid deployment empower customers to maintain full control over their day-to-day operations, establishing a competitive edge through operational efficiency and cost savings.
Business Model and Revenue Generation
Operating on a subscription-based and licensing model, Livevox generates revenue through recurring service fees and customized implementation charges. This model aligns with the growing demand for flexible cloud-based infrastructures, offering businesses a scalable solution that adapts to fluctuating operational needs while optimizing overall operational costs.
Operational Excellence and Customer Empowerment
Livevox demonstrates a commitment to operational excellence by integrating cutting-edge contact center functionalities with a user-friendly interface. The company emphasizes customer empowerment by allowing full control over configuration and management of contact center operations. This focus on adaptability ensures that businesses can effectively respond to diverse communication challenges while maintaining streamlined operational processes.
Industry Significance
In an industry characterized by rapid technological advancements, Livevox has carved out a niche as a reliable provider of secure and scalable contact center solutions. Its technological infrastructure, designed for superior performance and security, addresses critical market needs while fostering a high level of trust and authoritativeness among its customer base. Livevox remains a key player in facilitating modern customer service frameworks as businesses continue to evolve their communication strategies.
Conclusion
Livevox Holdings Inc stands as a significant provider within the cloud contact center solutions arena. With its comprehensive suite of services, state-of-the-art cloud platform, and strategic partnerships, the company equips businesses with the tools necessary for modern, flexible, and secure communication. Through its well-engineered solutions and a steadfast focus on customer operational efficiency, Livevox continues to deliver valuable support to businesses looking to refine their customer engagement strategies.
LiveVox reported Q4 total revenue of $31.9 million, reflecting a year-over-year growth of 13.3%. Full-year revenue reached $119.2 million, up 16.3%. Q4 contract revenue also grew by 21.3% to $24.3 million, with full-year contract revenue at $90.5 million, marking a 25.9% increase.
However, the company's net loss widened to $11.8 million in Q4 and $103.2 million for the full year. Non-GAAP gross margin decreased to 59.0% for Q4 and 60.9% for the full year, indicating rising costs.
LiveVox Holdings (NASDAQ: LVOX) has announced a strategic partnership with Sandler Partners, enhancing its channel ecosystem to six partners. This partnership allows Sandler Partners' network to offer LiveVox's omnichannel contact center solutions aimed at improving customer and agent experiences. LiveVox's platform will enable integration of inbound and outbound communications, optimizing contact center performance. The company aims to extend its market reach and provide innovative solutions in customer engagement, leveraging Sandler Partners' distribution capabilities.
LiveVox Holdings (NASDAQ: LVOX) announced that CEO Louis Summe and CFO Gregg Clevenger will participate in the 34th Annual ROTH Conference on March 14, 2022. Investors interested in arranging a one-on-one meeting can email oneononerequests@roth.com. LiveVox is a leading contact center platform, managing over 14 billion omnichannel interactions annually. With a robust technology offering, LiveVox continues to enhance agent and customer experiences and mitigate compliance risks.
LiveVox Holdings, Inc. (NASDAQ: LVOX) will announce its fourth quarter and full year 2021 financial results on March 10, 2022, after market close. A conference call to discuss the results will take place at 4:30 p.m. ET. Interested parties can join by phone or through a live webcast on the company’s website. A replay will also be available for later access until March 24, 2022.
LiveVox is known for its cloud-based customer service and digital engagement tools, powering over 14 billion interactions annually.
LiveVox Holdings announced enhancements to its Knowledge Center, a platform aimed at improving customer service and engagement. The upgraded system features intelligent search capabilities and collaboration tools, enabling contact center agents and customers to find answers efficiently. With 88% of US consumers expecting robust online support, LiveVox aims to meet this demand by providing data-driven insights for improving customer experiences. CEO Louis Summe highlighted the company's commitment to advancing contact center solutions with a focus on user input and seamless communication across channels.
LiveVox (LVOX) has announced a strategic partnership with PlanetOne, enhancing its reach in the U.S. contact center industry. This collaboration aims to provide PlanetOne's channel partners with LiveVox's blended omnichannel contact center solutions. The partnership will facilitate education and real-time engagement through PlanetOne's SENTIENT business intelligence platform. LiveVox's technology delivers over 14 billion interactions annually, positioning it as a leader in cloud contact center innovation.
LiveVox, a leading cloud-based provider of customer service tools, will showcase its platform at Customer Contact Week in Las Vegas from December 13 to 16. The company is participating in two customer experience sessions, focusing on enhancing customer journeys and experiences. LiveVox has been actively innovating since going public, with new initiatives including AppSmart partnership, U17 platform launch, and SmartStart program for quicker customer access. The company aims to improve both agent and customer experiences while reducing compliance risks.
LiveVox Holdings has announced a strategic partnership with AppSmart, expanding the reach of its cloud-based contact center solutions. Through this agreement, over 5,500 AppSmart technology advisors will access LiveVox's offerings, enabling them to serve more than 100,000 businesses. This collaboration aims to enhance digital transformation efforts, capitalizing on growing demand for improved customer experiences. The partnership represents a significant growth opportunity for LiveVox, reinforcing its commitment to channel growth and innovation.
LiveVox Holdings, Inc. (NASDAQ: LVOX), a provider of cloud-based customer service solutions, announced upcoming presentations at four investor conferences. CEO Louis Summe and CFO Gregg Clevenger will present at the Credit Suisse Annual Technology Conference on November 30, 2021, at 4:15 PM MST. They will also participate in the Wells Fargo Virtual TMT Summit on December 2, 2021, at 12 PM ET, followed by presentations at the Barclays Global Technology Conference on December 7, 2021, and the Needham Growth Conference on January 10, 2022. More details can be found on their investor relations website.
LiveVox reported a 20.2% year-over-year increase in total revenue for Q3 2021, reaching $30.5 million. Contract revenue also surged by 26.3% to $23.1 million. Despite these gains, the company experienced a net loss of $11.3 million, compared to a minor loss of $0.3 million in Q3 2020. Looking ahead, LiveVox expects Q4 total revenue to be between $31.2 million and $32.2 million, indicating 11% to 15% growth year-over-year, but anticipates a decline in excess usage revenue.
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