Welcome to our dedicated page for LiveVox Holdings news (Ticker: LVOX), a resource for investors and traders seeking the latest updates and insights on LiveVox Holdings stock.
LiveVox Holdings, Inc. (LVOX) is a prominent provider of enterprise-grade cloud contact center solutions. The company is renowned for its advanced, scalable, and secure contact center services, which include Automatic Call Distribution (ACD), predictive dialers, Interactive Voice Response (IVR), centralized call recording, business analytics, and a comprehensive compliance suite. By leveraging a patented PCI-certified cloud platform and a robust IP/MPLS mesh, LiveVox ensures high scalability and reliability for its clients.
LiveVox’s solutions enable rapid deployment, allowing businesses to quickly adapt to changing market demands. Clients have the flexibility to manage their daily operations efficiently, thanks to LiveVox’s user-friendly interfaces and advanced control features. The company’s multi-tenant architecture supports seamless scalability, making it an ideal choice for businesses of all sizes.
LiveVox is also an affiliate partner of Aspect Software, further enhancing its ability to deliver cutting-edge contact center technologies. Recent achievements include continuous enhancements to their cloud platform, ensuring compliance with industry regulations and offering innovative tools for improved customer engagement.
The company’s financial health is solid, supported by strategic partnerships and a commitment to innovation. LiveVox continues to invest in research and development to stay ahead in the competitive cloud contact center market.
Recent Projects:
- Enhancements to the predictive dialer technology to improve call efficiency.
- Integration of advanced business analytics tools for better data-driven decision making.
- Expansion of the compliance suite to adhere to the latest industry regulations.
For more information, visit LiveVox’s official website.
LiveVox reported Q4 total revenue of $31.9 million, reflecting a year-over-year growth of 13.3%. Full-year revenue reached $119.2 million, up 16.3%. Q4 contract revenue also grew by 21.3% to $24.3 million, with full-year contract revenue at $90.5 million, marking a 25.9% increase.
However, the company's net loss widened to $11.8 million in Q4 and $103.2 million for the full year. Non-GAAP gross margin decreased to 59.0% for Q4 and 60.9% for the full year, indicating rising costs.
LiveVox Holdings (NASDAQ: LVOX) has announced a strategic partnership with Sandler Partners, enhancing its channel ecosystem to six partners. This partnership allows Sandler Partners' network to offer LiveVox's omnichannel contact center solutions aimed at improving customer and agent experiences. LiveVox's platform will enable integration of inbound and outbound communications, optimizing contact center performance. The company aims to extend its market reach and provide innovative solutions in customer engagement, leveraging Sandler Partners' distribution capabilities.
LiveVox Holdings (NASDAQ: LVOX) announced that CEO Louis Summe and CFO Gregg Clevenger will participate in the 34th Annual ROTH Conference on March 14, 2022. Investors interested in arranging a one-on-one meeting can email oneononerequests@roth.com. LiveVox is a leading contact center platform, managing over 14 billion omnichannel interactions annually. With a robust technology offering, LiveVox continues to enhance agent and customer experiences and mitigate compliance risks.
LiveVox Holdings, Inc. (NASDAQ: LVOX) will announce its fourth quarter and full year 2021 financial results on March 10, 2022, after market close. A conference call to discuss the results will take place at 4:30 p.m. ET. Interested parties can join by phone or through a live webcast on the company’s website. A replay will also be available for later access until March 24, 2022.
LiveVox is known for its cloud-based customer service and digital engagement tools, powering over 14 billion interactions annually.
LiveVox Holdings announced enhancements to its Knowledge Center, a platform aimed at improving customer service and engagement. The upgraded system features intelligent search capabilities and collaboration tools, enabling contact center agents and customers to find answers efficiently. With 88% of US consumers expecting robust online support, LiveVox aims to meet this demand by providing data-driven insights for improving customer experiences. CEO Louis Summe highlighted the company's commitment to advancing contact center solutions with a focus on user input and seamless communication across channels.
LiveVox (LVOX) has announced a strategic partnership with PlanetOne, enhancing its reach in the U.S. contact center industry. This collaboration aims to provide PlanetOne's channel partners with LiveVox's blended omnichannel contact center solutions. The partnership will facilitate education and real-time engagement through PlanetOne's SENTIENT business intelligence platform. LiveVox's technology delivers over 14 billion interactions annually, positioning it as a leader in cloud contact center innovation.
LiveVox, a leading cloud-based provider of customer service tools, will showcase its platform at Customer Contact Week in Las Vegas from December 13 to 16. The company is participating in two customer experience sessions, focusing on enhancing customer journeys and experiences. LiveVox has been actively innovating since going public, with new initiatives including AppSmart partnership, U17 platform launch, and SmartStart program for quicker customer access. The company aims to improve both agent and customer experiences while reducing compliance risks.
LiveVox Holdings has announced a strategic partnership with AppSmart, expanding the reach of its cloud-based contact center solutions. Through this agreement, over 5,500 AppSmart technology advisors will access LiveVox's offerings, enabling them to serve more than 100,000 businesses. This collaboration aims to enhance digital transformation efforts, capitalizing on growing demand for improved customer experiences. The partnership represents a significant growth opportunity for LiveVox, reinforcing its commitment to channel growth and innovation.
LiveVox Holdings, Inc. (NASDAQ: LVOX), a provider of cloud-based customer service solutions, announced upcoming presentations at four investor conferences. CEO Louis Summe and CFO Gregg Clevenger will present at the Credit Suisse Annual Technology Conference on November 30, 2021, at 4:15 PM MST. They will also participate in the Wells Fargo Virtual TMT Summit on December 2, 2021, at 12 PM ET, followed by presentations at the Barclays Global Technology Conference on December 7, 2021, and the Needham Growth Conference on January 10, 2022. More details can be found on their investor relations website.
LiveVox reported a 20.2% year-over-year increase in total revenue for Q3 2021, reaching $30.5 million. Contract revenue also surged by 26.3% to $23.1 million. Despite these gains, the company experienced a net loss of $11.3 million, compared to a minor loss of $0.3 million in Q3 2020. Looking ahead, LiveVox expects Q4 total revenue to be between $31.2 million and $32.2 million, indicating 11% to 15% growth year-over-year, but anticipates a decline in excess usage revenue.
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