Lightspeed Commerce Releases Insight Driven Product Updates for Q2

Rhea-AI Summary

Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) has unveiled key product innovations for Q2, focusing on enhancing business effectiveness and operational efficiency for merchants in retail and hospitality. The updates include:

Retail: Retail Insights for better inventory management, Offline Mode for uninterrupted sales, Multi-Location Ordering for stock distribution, and Instant Payouts extended to UK merchants.

Hospitality: AI-driven Benchmarks & Trends, improved Sales Summary visualization, Happy Hour pricing on Order Anywhere, bulk menu management actions, and partial refunds from POS.

eCommerce: Custom sections for Instant Site, allowing merchants and developers to create unique online experiences.

These innovations aim to streamline business management, predict sales opportunities, and provide industry benchmarks for Lightspeed's global customer base.

Positive

• Launch of Retail Insights for improved inventory management and sales forecasting
• Introduction of Offline Mode to ensure uninterrupted sales during internet outages
• Expansion of Instant Payouts to UK merchants, improving cash flow management
• Implementation of AI-driven Benchmarks & Trends for hospitality industry insights
• Development of custom sections for eCommerce Instant Site, enhancing online store customization

Negative

• None.

Insights

Product Development Analyst

Lightspeed's Q2 product updates demonstrate a strategic focus on enhancing merchant capabilities through data-driven insights and operational efficiency. Key innovations include:

• Retail Insights: Uses AI to forecast demand and optimize inventory management
• Offline Mode: Ensures business continuity during internet outages
• Multi-Location Ordering: Streamlines stock distribution across multiple locations
• Benchmarks & Trends: Provides AI-driven competitive insights for hospitality businesses
• Improved Sales Summary: Enhances data visualization for faster trend identification

These updates address critical pain points for SMBs, potentially improving sales opportunities, cash flow management and operational efficiency. The focus on AI and machine learning aligns with industry trends towards data-driven decision-making. While innovative, the true impact will depend on merchant adoption and real-world performance improvements.

Market Research Analyst

Lightspeed's product updates reflect a deep understanding of merchant needs across retail and hospitality sectors. The company is positioning itself as a comprehensive commerce platform rather than just a point-of-sale provider. Key market implications include:

• Increased competitive advantage against traditional POS systems
• Potential for higher customer retention due to expanded feature set
• Opportunity for upselling existing customers to more advanced features
• Enhanced appeal to larger, multi-location businesses

The expansion of Instant Payouts to the UK market is particularly noteworthy, addressing a critical cash flow need for SMBs. This geographic expansion suggests Lightspeed is actively pursuing international growth. However, the impact on revenue and market share may take several quarters to materialize as merchants adopt and integrate these new features.

New product updates focus on providing merchants with a deeper understanding of their–and their competitors–businesses

MONTREAL, Oct. 22, 2024 /PRNewswire/ - Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) ("Lightspeed" or the "Company"), the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, today highlighted some of the key product innovations launched in the past quarter to support the Company's customer base in retail and hospitality.

Focused on improving business effectiveness and operational efficiency, the releases in the past few months have streamlined business management to help create faster workflows, predict sales opportunities and compare the health of their business against industry benchmarks.

"This past quarter we've delivered on some exciting and cutting-edge technology innovations," said Dax Dasilva, Founder and Chief Executive Officer of Lightspeed. "Whether you're a retailer looking to better capitalize on product sales opportunities, or a restaurateur who needs to better understand their business in context to your peers, we've opened up real opportunities to improve business performance and maximize sales."

Lightspeed's Q2 innovations brought a number of new products and feature sets across the retail and hospitality industries, including:

Retail

• Increased sales opportunities and better inventory management with Retail Insights
  Launched globally in August, Retail Insights allows Lightspeed customers to close the gap on missed sales opportunities by using historical and real time data to forecast demand which factors in stock-outs, and create purchase orders ahead of demand.

• Keep your sales, and peace of mind, with Offline Mode
  With Offline Mode, Lightspeed Retail merchants can continue to run business as usual even during outage situations. When a terminal detects that the internet connection has been lost, Lightspeed's POS will be prompted to enable offline mode to process payments. Merchants can manually enter the sale amounts and have the customer pay using a card payment like normal. The payment will be stored on the terminal until the internet connection has been restored. All stored payments will then be transferred to Lightspeed for processing and merchant portal payments will be updated accordingly.

• Automatic Order Distribution to Multiple Locations
  Distributing stock from a purchase order to multiple locations can be challenging. With Lightspeed Multi-Location Ordering, retailers can now create one purchase order for multiple locations and after receiving it at a warehouse automatically create transfers to distribute the stock out.

• Instant Payouts for Retailers Comes to the UK
  Cash flow is the most crucial part of running a business. With the launch of Instant Payouts to UK merchants, eligible Lightspeed merchants will be able to access funds immediately after the transaction–even on weekends and holidays–and manage daily expenses, pay suppliers and invest in growth opportunities. Instant Payouts is already available to Lightspeed Retail customers currently based in the U.S.

Hospitality

• Groundbreaking AI-driven Benchmarks & Trends for the Hospitality industry
  Through the power of machine learning and AI, Benchmarks & Trends gives restaurateurs the insights they need to help boost revenue, streamline operations, and gain a competitive edge in a crowded dining landscape.

• Spot trends faster with the new Sales Summary page
  Leveraging improved data visualization, customers can now better understand what's happening with their business, identify sales trends and pinpoint where losses are happening. This visual guide clearly outlines the busiest periods throughout the week and provides insights into what's affecting performance.

• Happy Hour on Order Anywhere
  Extend POS happy hour pricing to Order Anywhere. This feature allows businesses to dynamically adjust their menu pricing, allowing guests to take advantage of happy hour pricing ordering online from their table.

• Menu management made easy through bulk actions
  Customers can manage their menu faster than ever with new bulk actions in the item library. Assign static categories, accounting groups, production instructions, etc. Archive or unarchive up to a hundred items at a time.

• Issue partial refunds directly from the POS
  Partial refunds directly from the POS are now enabled for all merchants. This feature gives users the flexibility to refund specific items, service charges and tips, making it easier to provide excellent customer service.

eCommerce

• Endless opportunities with custom sections for the Instant Site
  Merchants and partners can now develop and design new sections for Lightspeed eCommerce Instant Site. Giving merchants and developers the tools to build unique customer experiences tailored to their business or design an online store that matches their vision and takes their brand to the next level.

Lightspeed powers the world's best restaurants and retailers including: Taverne Atlantic (Montréal), Tony's Chocolonely (Amsterdam), Alinea Group (Chicago), L'Occitane (New Zealand), and Kei (Paris).

For more information, see https://www.lightspeedhq.com/.

About Lightspeed

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional omnichannel customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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Forward-Looking Statements

This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's product offerings and planned product roadmap. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise.

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SOURCE Lightspeed Commerce Inc.

FAQ

What new features did Lightspeed Commerce (LSPD) introduce for retail businesses in Q2?

Lightspeed introduced Retail Insights for better inventory management and sales forecasting, Offline Mode for uninterrupted sales during outages, Multi-Location Ordering for efficient stock distribution, and extended Instant Payouts to UK merchants.

How is Lightspeed (LSPD) improving its hospitality offerings in the latest update?

Lightspeed introduced AI-driven Benchmarks & Trends, improved Sales Summary visualization, Happy Hour pricing on Order Anywhere, bulk menu management actions, and the ability to issue partial refunds directly from POS for hospitality businesses.

What eCommerce improvements did Lightspeed (LSPD) announce in their Q2 product update?

Lightspeed announced custom sections for their eCommerce Instant Site, allowing merchants and developers to create unique online experiences and design stores that match their brand vision.

How does Lightspeed's (LSPD) new Offline Mode benefit retail merchants?

Lightspeed's new Offline Mode allows retail merchants to continue processing payments and running their business as usual during internet outages, storing transactions until the connection is restored.