Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson, Inc. (NASDAQ: LPSN), a leader in Conversational AI, is set to release its fourth quarter financial results on March 15, 2023, after market close. The CEO, Robert LoCascio, and CFO, John Collins, will host a video webcast at 5:00 p.m. ET to discuss the results and share insights on the company's AI strategy. LivePerson serves major brands like HSBC and Virgin Media through its Conversational Cloud platform, driving nearly a billion interactions monthly. This extensive data collection is aimed at reducing costs and increasing revenues. The webcast will be available for replay until March 29, 2023.
On March 1, 2023, LivePerson, Inc. (NASDAQ: LPSN) announced the issuance of equity-based incentive awards under its Inducement Plan as required by Nasdaq Listing Rule 5635(c)(4). The plan was established to attract new hires by providing stock options and RSUs. Recently, 23,272 shares were granted to one employee as part of this inducement strategy. Awards typically vest over 3 to 4 years, contingent on continued employment. LivePerson is recognized for its leadership in Conversational AI, serving major brands like HSBC and Virgin Media, and facilitating nearly a billion interactions monthly.
LivePerson, Inc. (NASDAQ: LPSN) announced a delay in filing its Form 10-K for the year ended December 31, 2022, prompting a reschedule of its fourth quarter earnings release and webcast. The company filed a Form 12b-25 with the SEC, allowing an extension of 15 days until March 16, 2023, to finalize its report. This delay is attributed to additional review and testing of revenue recognition related to the recently discontinued WildHealth program, which is under governmental review. LivePerson anticipates completing the filing within the grace period.
LivePerson, Inc. (Nasdaq: LPSN), a leader in Conversational AI, will release its fourth quarter financial results on March 1, 2023, after market close. CEO Robert LoCascio and CFO John Collins will host a video webcast at 5:00 p.m. ET to discuss the financial results and AI strategy, including product demonstrations and a Q&A session. The webcast can be accessed via the company's investor relations website. A replay of the webcast will be available until March 15, 2023. LivePerson’s platform supports nearly a billion interactions monthly for leading brands like HSBC and GM Financial, affirming its position in the AI sector.
LivePerson (NASDAQ: LPSN) has released its 2023 State of Customer Engagement report, based on surveys of over 2,500 consumers and 1,000 brand executives. The findings highlight a disconnect between brand perceptions of customer engagement and consumer expectations. Key insights reveal that consumer expectations are rising, with 62% becoming more critical of engagement quality. Notably, 76% of consumers are likely to purchase when feeling a personal connection, yet many reject tracking methods like cookies. Despite 89% of brands planning AI improvements, only 43% of consumers find brand chatbots easy to use.
LivePerson, Inc. (NASDAQ: LPSN) has appointed Jim Miller, former Chief Technology Officer of Wayfair, Inc., as an independent member of its Board of Directors, effective immediately. Miller succeeds Ernest Cu, who resigned due to increased professional commitments. The appointment was unanimously approved by the Board, which now consists of nine directors, eight of whom are independent. Miller brings over 20 years of experience in technology and e-commerce, having held senior positions at companies like Google and Amazon. His addition is seen as a valuable asset in enhancing the company's focus on long-term value creation.
LivePerson (Nasdaq: LPSN), a leader in AI-powered customer engagement, has enhanced its Conversational Cloud platform with cutting-edge generative capabilities, including integration with ChatGPT. These updates aim to help enterprise brands utilize Generative AI alongside Conversational AI for improved business results. Key enhancements include generative capabilities for LivePerson's Knowledge AI, better agent oversight through Conversation Assist, and productivity tools enhanced by Generative AI. The company emphasizes its unique position, leveraging vast conversational data and human feedback, while addressing challenges in safety and ethics in AI.
LivePerson, Inc. (NASDAQ: LPSN) announced on January 26, 2023, that it has granted equity-based incentive awards under its 2018 Inducement Plan. The grants include Restricted Stock Units (RSUs) totaling 47,603 shares to two employees and stock options of 18,349 shares to another employee. These awards are part of LivePerson's efforts to attract new talent and vest in equal tranches over three to four years, contingent on continued employment. The company emphasizes its position as a leader in AI-powered customer engagement, serving major brands like HSBC and GM Financial.
LivePerson (Nasdaq: LPSN) announced its recognition as a Leader in Opus Research's Conversational Intelligence Intelliview report. The report underscores LivePerson's strong product performance, completeness, and business impact. LivePerson powers nearly one billion conversational interactions per month and boasts advanced AI capabilities, allowing it to deliver meaningful insights for customer engagement. Senior Analyst Derek Top emphasized the growing importance of conversational intelligence in enhancing customer experiences. The validation reinforces LivePerson's commitment to providing advanced AI-driven solutions for brands to connect authentically with consumers.