Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson (NASDAQ: LPSN) has appointed three independent directors—Vanessa Pegueros, Bruce Hansen, and Yael Zheng—to its Board, following an agreement with Starboard Value. These new members bring extensive experience in AI, data analytics, and cybersecurity, positioning the company for profitable growth in customer engagement solutions. With these appointments, LivePerson's Board now consists of nine directors, with eight being independent. The company aims to leverage the diverse expertise of the new directors to enhance shareholder value and continue its leadership in conversational AI.
LivePerson (Nasdaq: LPSN) announced new enhancements to its Conversational AI that improve customer interactions and agent performance. The upgrades include AI Search, On-Demand Recommendations, 'Small Talk' NLU, and Repeat Intent Rate measurement. These features allow brands to engage customers more effectively while reducing operational costs. With nearly one billion interactions monthly, LivePerson aims to help brands leverage AI for better digital experiences, as 98% of brands recognize AI's importance in their engagement strategies.
LivePerson, Inc. (Nasdaq: LPSN) announced on December 5, 2022, the issuance of equity-based incentive awards under its 2018 Inducement Plan following the hiring of new employees through November 30, 2022. The company granted RSUs totaling 162,912 shares to 7 employees and stock options totaling 37,716 options to 1 employee. These awards vest over four years, contingent upon continued employment. LivePerson specializes in AI-powered customer engagement solutions, serving major brands and handling nearly a billion interactions monthly.
LivePerson reported third-quarter 2022 revenue of $129.6 million, marking a 9.5% year-over-year increase. Business operations revenue rose 10% to $120.1 million. The company signed 86 deals including 7 seven-figure contracts. Adjusted EBITDA was $9.1 million, exceeding guidance. LivePerson raised its full-year revenue guidance to $517 million - $521 million. However, net loss widened to $43.2 million, or $0.56 per share. Cash reserves decreased to $393.3 million, down from $521.8 million at the beginning of the year.
LivePerson, Inc. (Nasdaq: LPSN) announced on November 2, 2022, that it granted equity-based incentive awards under its 2018 Inducement Plan to attract new hires. The company awarded a total of 216,953 restricted stock units (RSUs) to 3 employees and 159,293 stock options to 2 employees. The awards are structured to vest at 25% per year over four years, contingent on continued employment. This initiative reflects LivePerson's commitment to enhancing its workforce as it continues to lead in AI-powered customer engagement solutions.
LivePerson (NASDAQ: LPSN) has been recognized in Inc. Business Media's inaugural Power Partner Awards as one of the world's top B2B companies in Marketing and Advertising. The awards acknowledge B2B organizations that have a history of enabling the success of their clients. LivePerson's AI-powered customer engagement solutions have significantly improved outcomes for brands, including up to 20% increases in average order value and 10x online sales conversions. The methodology for the awards was developed in partnership with Meltwater.
FeedingNYC will deliver over 8,500 Thanksgiving dinners to homeless shelters in New York City on November 22, marking a milestone of 100,000 meals provided since 2001. The event, supported by over 7,000 volunteers, aims to assist families, including many migrants celebrating their first Thanksgiving in the U.S. Notably, one in five children in NYC faces hunger, highlighting the urgent need for such initiatives. Donations are being accepted to support this effort, with each meal costing just $48.
LivePerson, Inc. (Nasdaq: LPSN) will release its third-quarter financial results on November 7, 2022, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. ET on the same day. Investors can access the call through the company's Investor Relations page. A replay will be available until November 21, 2022. LivePerson, a leader in customer engagement, serves major brands and powers nearly a billion interactions monthly.
LivePerson (Nasdaq: LPSN) has been recognized as a Leader by Aragon Research in the Globe™ for Conversational AI for the second consecutive year. The report emphasizes LivePerson's extensive customer base across various industries, innovative solutions for contact centers, marketing, and sales teams, and a robust partner network. Aragon evaluated 20 providers based on strategy, performance, and reach, highlighting LivePerson's ability to provide omnichannel solutions and strengthen engagement through AI-powered experiences.
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