Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
Capitec Bank and LivePerson have announced a strategic partnership aimed at enhancing customer experiences in banking. The alliance will leverage AI technology to provide more affordable and accessible banking services for Capitec clients. Through consultancy and implementation services, the partnership will optimize Capitec's conversational channels. Carlos Moodley, Head of Conversational Banking at Capitec, emphasized the importance of personalized client engagement. The collaboration aligns with Capitec's mission to continually improve banking services, ensuring a seamless experience for over 18 million clients.
LivePerson (NASDAQ: LPSN) has launched a new tool called CRM Connector, enhancing CRM integration with Webex Calling. This innovation aims to modernize contact centers, enabling brands to connect CRM systems like Salesforce and Microsoft Dynamics. Research indicates that 88% of consumers prefer brands that integrate interaction histories. The CRM Connector simplifies workflows and enhances customer engagement. This development continues LivePerson's partnership with Cisco, supporting joint efforts with Fortune 500 clients.
LivePerson reported $132.6 million in revenue for Q2 2022, marking an 11% increase year-over-year. Business operations revenue rose 12% to $123.4 million, while consumer operations revenue fell 7% to $9.1 million. The company signed 45 new logo deals, a 55% increase year-over-year, with average revenue per enterprise customer rising 23% to $660,000. Despite a net loss of $75.4 million or $0.98 per share, LivePerson maintains its expectation of positive cash flow for Q4 2022.
LivePerson, Inc. (Nasdaq: LPSN) reported recent equity-based incentive awards under its 2018 Inducement Plan. As of July 29, 2022, the company granted Restricted Stock Units (RSUs) to 6 employees totaling 50,149 shares and stock options to 2 employees totaling 29,453 shares. These grants vest 25% per year over four years, contingent on continued employment. This initiative aims to attract new talent in line with Nasdaq Listing Rule 5635(c)(4).
LivePerson, Inc. (Nasdaq: LPSN) is set to announce its second quarter financial results on August 8, 2022, after market close. The announcement will be followed by a conference call hosted by CEO Robert LoCascio and CFO John Collins at 5:00 p.m. Eastern Time. Investors can access the call through the company’s Investor Relations website. The teleconference will also be available for replay until August 22, 2022.
LivePerson (NASDAQ: LPSN) has entered into a significant agreement with Starboard Value LP to enhance its Board of Directors. This agreement includes appointing new independent directors through a cooperative selection process, with one nominee from Starboard and another from LivePerson. Following the 2022 Annual Meeting scheduled for August 4, the Board will consist of nine members, with eight being independent. Additionally, Jill Layfield has been appointed as Lead Independent Director. The agreement aims to bolster strategic insights and shareholder value amid evolving market dynamics.
LivePerson (NASDAQ: LPSN) has launched Contact Center Conversation Mining, a solution designed to optimize customer experiences by leveraging conversational analytics across voice and messaging platforms. This innovation streamlines customer journey mapping, enabling brands to proactively address service inefficiencies and enhance customer satisfaction. With this new approach, brands can systematically analyze customer interactions, identify behavioral patterns, and automate workflows to improve service delivery. LivePerson's solutions have reportedly cut customer care costs by up to 50% and increased sales significantly.
On June 29, 2022, LivePerson (NASDAQ: LPSN) announced recent grants of equity-based incentive awards under its 2018 Inducement Plan, complying with Nasdaq Listing Rule 5635(c)(4). The company granted a total of 123,729 Restricted Stock Units (RSUs) to 11 employees and stock options totaling 94,451 shares to 5 employees. These awards vest 25% per year over four years contingent on continued employment. LivePerson specializes in AI-powered customer engagement solutions, serving brands like HSBC and GM Financial.
LivePerson (NASDAQ: LPSN) announced the return of its in-person Executive Community events, with the first scheduled for June 16 in London. Following a successful event in New York City, where nearly 100 executives from top consumer brands gathered, the London event aims to connect leaders from various sectors to explore the impact of Conversational AI. Attendees will benefit from exclusive presentations and networking opportunities. CEO Rob LoCascio emphasized the high demand for insights on Conversational AI, stating these events are crucial for driving meaningful business deals.
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