Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson (NASDAQ: LPSN) has appointed Ruth Zive as the new Chief Marketing Officer. Zive, a three-time enterprise software CMO, will host the upcoming Executive Community event in San Francisco on October 20, aimed at enhancing customer engagement through Conversational AI. Her role involves overseeing global marketing strategies to drive scalable demand generation. Zive previously led marketing at Ada, achieving triple-digit growth, and served as CMO at Blueprint Software Systems. This leadership change is expected to catalyze LivePerson's growth.
LivePerson, Inc. (Nasdaq: LPSN) announced the granting of equity-based incentive awards under its 2018 Inducement Plan. As of September 15, 2022, the company awarded a total of 76,975 restricted stock units (RSUs) to 7 employees and 88,309 stock options to 2 employees. These grants typically vest 25% annually over four years; however, many will fully vest within one year, contingent on continued employment. The awards aim to attract new talent and incentivize employee retention, aligning with Nasdaq Listing Rule 5635(c)(4).
LivePerson (NASDAQ: LPSN) has partnered with Afiniti to enhance customer engagement through AI technology. This integration allows for intelligent pairing of customers with the most suitable contact center agents based on data patterns, improving customer satisfaction and operational efficiency. The integration is currently available to early access clients, with broader rollout expected in early 2023. This partnership aligns with LivePerson's goal of creating personalized and effective interactions across digital channels.
Capitec Bank and LivePerson have announced a strategic partnership aimed at enhancing customer experiences in banking. The alliance will leverage AI technology to provide more affordable and accessible banking services for Capitec clients. Through consultancy and implementation services, the partnership will optimize Capitec's conversational channels. Carlos Moodley, Head of Conversational Banking at Capitec, emphasized the importance of personalized client engagement. The collaboration aligns with Capitec's mission to continually improve banking services, ensuring a seamless experience for over 18 million clients.
LivePerson (NASDAQ: LPSN) has launched a new tool called CRM Connector, enhancing CRM integration with Webex Calling. This innovation aims to modernize contact centers, enabling brands to connect CRM systems like Salesforce and Microsoft Dynamics. Research indicates that 88% of consumers prefer brands that integrate interaction histories. The CRM Connector simplifies workflows and enhances customer engagement. This development continues LivePerson's partnership with Cisco, supporting joint efforts with Fortune 500 clients.
LivePerson reported $132.6 million in revenue for Q2 2022, marking an 11% increase year-over-year. Business operations revenue rose 12% to $123.4 million, while consumer operations revenue fell 7% to $9.1 million. The company signed 45 new logo deals, a 55% increase year-over-year, with average revenue per enterprise customer rising 23% to $660,000. Despite a net loss of $75.4 million or $0.98 per share, LivePerson maintains its expectation of positive cash flow for Q4 2022.
LivePerson, Inc. (Nasdaq: LPSN) reported recent equity-based incentive awards under its 2018 Inducement Plan. As of July 29, 2022, the company granted Restricted Stock Units (RSUs) to 6 employees totaling 50,149 shares and stock options to 2 employees totaling 29,453 shares. These grants vest 25% per year over four years, contingent on continued employment. This initiative aims to attract new talent in line with Nasdaq Listing Rule 5635(c)(4).
LivePerson, Inc. (Nasdaq: LPSN) is set to announce its second quarter financial results on August 8, 2022, after market close. The announcement will be followed by a conference call hosted by CEO Robert LoCascio and CFO John Collins at 5:00 p.m. Eastern Time. Investors can access the call through the company’s Investor Relations website. The teleconference will also be available for replay until August 22, 2022.
LivePerson (NASDAQ: LPSN) has entered into a significant agreement with Starboard Value LP to enhance its Board of Directors. This agreement includes appointing new independent directors through a cooperative selection process, with one nominee from Starboard and another from LivePerson. Following the 2022 Annual Meeting scheduled for August 4, the Board will consist of nine members, with eight being independent. Additionally, Jill Layfield has been appointed as Lead Independent Director. The agreement aims to bolster strategic insights and shareholder value amid evolving market dynamics.
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