Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson (NASDAQ: LPSN) has launched Contact Center Conversation Mining, a solution designed to optimize customer experiences by leveraging conversational analytics across voice and messaging platforms. This innovation streamlines customer journey mapping, enabling brands to proactively address service inefficiencies and enhance customer satisfaction. With this new approach, brands can systematically analyze customer interactions, identify behavioral patterns, and automate workflows to improve service delivery. LivePerson's solutions have reportedly cut customer care costs by up to 50% and increased sales significantly.
On June 29, 2022, LivePerson (NASDAQ: LPSN) announced recent grants of equity-based incentive awards under its 2018 Inducement Plan, complying with Nasdaq Listing Rule 5635(c)(4). The company granted a total of 123,729 Restricted Stock Units (RSUs) to 11 employees and stock options totaling 94,451 shares to 5 employees. These awards vest 25% per year over four years contingent on continued employment. LivePerson specializes in AI-powered customer engagement solutions, serving brands like HSBC and GM Financial.
LivePerson (NASDAQ: LPSN) announced the return of its in-person Executive Community events, with the first scheduled for June 16 in London. Following a successful event in New York City, where nearly 100 executives from top consumer brands gathered, the London event aims to connect leaders from various sectors to explore the impact of Conversational AI. Attendees will benefit from exclusive presentations and networking opportunities. CEO Rob LoCascio emphasized the high demand for insights on Conversational AI, stating these events are crucial for driving meaningful business deals.
LivePerson (NASDAQ: LPSN) addressed concerns raised by Starboard Value LP regarding board nominations and shareholder engagement. The Company emphasized ongoing constructive dialogue with Starboard since February 2022, aiming to represent shareholders' best interests. LivePerson highlighted its innovation accolades and commitment to board diversity, including the appointment of Ernest Cu. However, they noted Starboard's last-minute nominations and refusal to allow interviews with proposed board candidates hindered progress. The Board's director recommendations will be disclosed in the upcoming 2022 Annual Meeting proxy statement.
LivePerson, Inc. (Nasdaq: LPSN) announced grants of equity-based incentive awards under its 2018 Inducement Plan, fulfilling Nasdaq Listing Rule 5635(c)(4). Recent hires as of May 17, 2022, received a total of 158,799 RSUs and 86,220 stock options. These grants will vest at a rate of 25% annually over four years, contingent on continued employment. LivePerson is known for its Conversational AI technology, facilitating nearly a billion interactions monthly for clients including HSBC and GM Financial. The company has been recognized as the #1 Most Innovative AI Company globally.
Starboard Value LP, owning approximately 9.4% of LivePerson (LPSN), has issued an open letter criticizing the company's governance and board composition. It accuses the board of poor oversight and of delaying the annual meeting to maintain control. Starboard advocates for a restructured board featuring its qualified nominees to enhance expertise and diversity. The firm is open to constructive discussions regarding board changes and highlights the importance of board competence in driving shareholder value.
ConsenSys and LivePerson have announced a collaboration to develop VillageDAO, the first decentralized customer care platform focused on enhancing support for Web3 brands. This initiative will empower community members to serve as customer care experts, earning rewards through their contributions. MetaMask will be the inaugural client to pilot this platform. The goal of VillageDAO is to improve customer engagement and support scalability challenges faced by Web3 brands, thereby revolutionizing customer care in the decentralized ecosystem.
LivePerson, Inc. (Nasdaq: LPSN) has announced recent equity-based incentive awards under its 2018 Inducement Plan, compliant with Nasdaq Listing Rule 5635(c)(4). Following new employee hires through April 18, 2022, the company granted RSUs to 67 employees totaling 525,248 shares and stock options to 13 employees totaling 220,463 shares. These awards vest over four years and are contingent upon continuous employment. LivePerson is recognized for its Conversational AI technology, serving major clients like HSBC and GM Financial.
LivePerson (NASDAQ: LPSN) has launched the LivePerson Fellows program at the University of California, Santa Cruz, supporting Ph.D. students in Natural Language and Dialogue Systems. This initiative aims to enhance Conversational AI by fostering a new generation focused on creating empathetic and human-like interactions. The program arises from collaboration with UCSC AI experts and addresses complex technical challenges in AI communication. With nearly a billion interactions monthly, LivePerson seeks to improve user experiences through advanced research in natural language processing.
LivePerson (LPSN) reported strong Q1 2022 financial results, with total revenue of $130.2 million, up 21% year-over-year, exceeding guidance. Business operations revenue increased 22% to $121.1 million, while consumer operations rose by 1%. The company signed 102 deals, including five seven-figure contracts, boosting average revenue per enterprise customer to $645,000. LivePerson raises full-year adjusted EBITDA and gross profit margin guidance, expecting positive cash flow in Q4 2022. However, the net loss widened to $(65.4) million or $(0.86) per share.
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