Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson, Inc. (NASDAQ: LPSN), a leader in Conversational AI, is set to release its first-quarter financial results on May 9, 2023, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time that day to discuss the results. Interested participants can access the call via the company's investor relations website or by phone, with details provided for both domestic and international callers. Replay options will be available shortly after the call until May 23, 2023. LivePerson's Conversational Cloud platform powers nearly a billion conversational interactions monthly, serving major brands like HSBC and Chipotle. The company has been recognized as the #1 Most Innovative AI Company by Fast Company.
LivePerson (LPSN), a leader in Conversational AI, announced the launch of its upgraded Conversational Cloud platform on April 25, 2023, enhancing its capabilities with trustworthy Generative AI and Large Language Model (LLM) technology. This upgrade aims to boost productivity for businesses and includes features like AI Safety Tools and Conversation Autopilot, designed to improve customer interactions and reduce operational costs. LivePerson’s platform is driven by over a billion monthly conversational interactions, positioning it to effectively leverage AI for better outcomes. The company also introduced a low-risk, pay-as-you-go pricing model, broadening access to its AI solutions. A launch event is scheduled for May 2, 2023, to provide exclusive demos and insights into the new offerings.
LivePerson (Nasdaq: LPSN) has launched a pilot program with Cohere, focusing on developing custom Large Language Models (LLMs) for enterprise brands. This collaboration aims to enhance customer engagement and drive better business outcomes by leveraging LivePerson's conversational AI platform and Cohere's advanced language processing technology.
The partnership addresses concerns about the deployment of AI technology, offering features like tailored LLMs, safety measures to avoid inappropriate responses, and actionable outcomes from conversations. This initiative promises significant cost savings and greater efficiency for businesses seeking to integrate AI into their operations.
LivePerson announced the sale of its subsidiary Kasamba to Ingenio, a portfolio company of Alpine Investors, on March 23, 2023. This strategic divestiture aligns with LivePerson's focus on enhancing its Conversational AI for enterprise clients. CEO Rob LoCascio highlighted the sale as an opportunity to refocus resources towards AI-led growth in the B2B market. CFO John Collins acknowledged Kasamba's profitability, marking the sale as part of a broader strategy. Ingenio's CEO expressed enthusiasm about integrating Kasamba into its wellness-focused portfolio, strengthening its position in the lifestyle and wellness market.
LivePerson announced the repurchase of approximately $157.5 million in its 0.75% Convertible Senior Notes due 2024, paying around $149.7 million in cash. Post-repurchase, around $72.5 million of the Notes remain outstanding. This move aligns with their strategy to balance profitability and growth, having already cut costs by $200 million annually. CFO John Collins emphasized that repurchasing 68% of the Notes at a discount preserves capital and strengthens the company’s credit profile.
LivePerson (NASDAQ: LPSN) has been awarded the Gold Stevie® Award for Sales or Customer Service Solutions Technology Partner of the Year at the 2023 Stevie Awards. This accolade marks the company's 12th Stevie win. The Stevie Awards, renowned globally for recognizing excellence in customer service and business development, received over 2,300 nominations from various industries. LivePerson's AI technology powers nearly one billion conversational interactions monthly, helping brands like HSBC and Burberry enhance customer engagement and drive better business outcomes. CEO Rob LoCascio emphasized the significance of AI in modern business strategies.
LivePerson, Inc. (LPSN) reported Q4 2022 revenue of $122.5 million, a 1% decrease year-over-year. Business operations revenue fell 1% to $113 million, while consumer operations dropped 3% to $9.4 million. The company signed 90 deals, including a significant seven-figure contract, but existing customer deals saw a decline. Notably, enterprise deal count rose by 21.7%. The net loss for the quarter was $41.7 million or $0.55 per share, an improvement over the previous year. Despite challenges, management is confident in future growth driven by AI and cost reductions. The company expects positive free cash flow and improved margins in 2023.
LivePerson, Inc. (NASDAQ: LPSN), a leader in Conversational AI, is set to release its fourth quarter financial results on March 15, 2023, after market close. The CEO, Robert LoCascio, and CFO, John Collins, will host a video webcast at 5:00 p.m. ET to discuss the results and share insights on the company's AI strategy. LivePerson serves major brands like HSBC and Virgin Media through its Conversational Cloud platform, driving nearly a billion interactions monthly. This extensive data collection is aimed at reducing costs and increasing revenues. The webcast will be available for replay until March 29, 2023.
On March 1, 2023, LivePerson, Inc. (NASDAQ: LPSN) announced the issuance of equity-based incentive awards under its Inducement Plan as required by Nasdaq Listing Rule 5635(c)(4). The plan was established to attract new hires by providing stock options and RSUs. Recently, 23,272 shares were granted to one employee as part of this inducement strategy. Awards typically vest over 3 to 4 years, contingent on continued employment. LivePerson is recognized for its leadership in Conversational AI, serving major brands like HSBC and Virgin Media, and facilitating nearly a billion interactions monthly.
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