Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
On December 10, 2021, LivePerson (NASDAQ: LPSN) announced confirmatory notice regarding equity-based incentive awards under its Inducement Plan. Recent grants were made to 8 employees in April, totaling 20,300 shares, and continued through November, culminating in grants to 23 employees for 77,300 shares, among others. These awards are designed to attract new hires and vest over four years. The company aims to enhance its workforce amid growth to drive its Conversational AI solutions, benefiting 18,000 customers globally.
LivePerson (LPSN) reported a strong Q3 2021 with revenues hitting $118.3 million, a 25% year-over-year increase. Business operations revenue rose 26%, while consumer operations grew 16%. The company signed 102 deals, including seven seven-figure contracts. However, LivePerson reported a net loss of $32.8 million or $0.47 per share, an improvement from last year’s loss of $38.7 million.
They raised full-year revenue guidance to $468.0 - $471.0 million, projecting 19.6% to 22.6% growth for Q4.
LivePerson, Inc. (Nasdaq: LPSN) announced on October 27, 2021, the strategic acquisitions of VoiceBase and Tenfold. These acquisitions aim to enhance LivePerson's conversational AI capabilities by integrating VoiceBase's real-time speech recognition and analytics with Tenfold's advanced customer engagement platform.
Combining these technologies is expected to create a unified AI system for customer interactions across various channels, thereby improving customer experience and operational efficiency.
LivePerson, Inc. (Nasdaq: LPSN) has released its 2021 report on consumer preferences regarding conversational commerce, highlighting a shift towards messaging as a preferred shopping method. The survey of over 5,000 participants reveals that 78% of consumers desire secure messaging options with businesses, while 83% would browse or buy through messaging. Positive sentiment towards AI chatbots has increased, yet 41% of consumers feel they lack a human touch. The report emphasizes the importance of personalization, with 79% more likely to purchase from brands they connect with personally.
LivePerson, Inc. (Nasdaq: LPSN) will release its third quarter financial results on November 2, 2021, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time to discuss these results. Investors can access the call through the company’s investor relations website or via telephone, using the conference ID '13724205'. A replay will be available until November 16, 2021. LivePerson is known for its conversational AI solutions, serving over 18,000 customers globally.
LivePerson, Inc. (NASDAQ: LPSN) has announced the launch of Conversational Marketplaces, integrating messaging and conversational AI for B2B and B2C marketplace operators. This innovation aims to enhance customer interactions, with 85% of consumers preferring messaging for brand engagement. The platform supports various sectors including retail and banking, and has already facilitated over 50,000 businesses across North America and Europe. Notably, a US-based automotive marketplace reported a 35% conversion rate from AI-powered conversations to leads.
ConsenSys partners with LivePerson (NASDAQ: LPSN) to enhance the customer experience for blockchain users. The collaboration will utilize conversational AI to provide immediate support for users of MetaMask, a leading crypto wallet with over 8 million active users. This partnership aims to improve user engagement and education in decentralized finance. The AI-powered support will be available in English on both MetaMask Extension and Mobile, maintaining existing support channels for users.
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