LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
LivePerson (NASDAQ: LPSN) has been featured in Gartner's "Competitive Landscape: Digital Customer Service" report, highlighting the company's position in the evolving digital customer service market. The report emphasizes the industry's shift towards conversation orchestration and channel-less experiences.
LivePerson's platform aligns with key market trends through its open platform approach, focusing on three main areas: omnichannel conversation orchestration, AI-first approach with bring your own LLM flexibility, and composability with API-first architecture. The company's strategy enables integration with existing CRM and CCaaS systems without requiring complete system replacements.
LivePerson (NASDAQ: LPSN) è stata inserita nel rapporto di Gartner "Competitive Landscape: Digital Customer Service", evidenziando la posizione dell'azienda nel mercato in evoluzione del servizio clienti digitale. Il rapporto mette in evidenza lo spostamento del settore verso l'orchestrazione delle conversazioni e esperienze senza canali.
La piattaforma di LivePerson è allineata con le principali tendenze di mercato tramite l'approccio di piattaforma aperta, focalizzandosi su tre aree principali: l'orchestrazione delle conversazioni omnicanale, un'approccio AI-first con la flessibilità del portare il proprio LLM, e la composabilità con un'architettura API-first. La strategia dell'azienda consente l'integrazione con i sistemi CRM e CCaaS esistenti senza richiedere una sostituzione completa dei sistemi.
LivePerson (NASDAQ: LPSN) ha aparecido en el informe de Gartner "Competitive Landscape: Digital Customer Service", destacando la posición de la empresa en el mercado en evolución del servicio al cliente digital. El informe enfatiza el cambio de la industria hacia la orquestación de conversaciones y experiencias sin canales.
La plataforma de LivePerson se alinea con las principales tendencias del mercado a través de su enfoque de plataforma abierta, centrándose en tres áreas principales: la orquestación de conversaciones omnicanal, un enfoque AI-first con la flexibilidad de traer su propio LLM, y la componibilidad con una arquitectura API-first. La estrategia de la empresa permite la integración con los sistemas CRM y CCaaS existentes sin requerir reemplazos completos de sistemas.
LivePerson (NASDAQ: LPSN)은 Gartner의 "Competitive Landscape: Digital Customer Service" 보고서에 소개되어 진화하는 디지털 고객 서비스 시장에서 회사의 위치를 강조합니다. 이 보고서는 산업이 대화 조정과 채널 없는 경험으로의 전환에 주목합니다.
LivePerson의 플랫폼은 오픈 플랫폼 접근 방식을 통해 주요 시장 동향과 일치하며, 세 가지 핵심 영역에 집중합니다: 옴니채널 대화 조정, 자신의 LLM을 가져다 쓸 수 있는 AI 우선 접근 방식, 그리고 API 우선 아키텍처를 통한 구성 가능성. 이 회사의 전략은 기존 CRM 및 CCaaS 시스템과의 통합을 전체 시스템 교체 없이 가능하게 합니다.
LivePerson (NASDAQ: LPSN) a été présentée dans le rapport de Gartner "Competitive Landscape: Digital Customer Service", mettant en évidence la position de l'entreprise sur le marché en évolution du service client numérique. Le rapport met l'accent sur le passage de l'industrie vers l'orchestration des conversations et des expériences sans canal.
La plateforme de LivePerson s'aligne sur les grandes tendances du marché grâce à son espace de plateforme ouverte, en se concentrant sur trois axes principaux : l'orchestration des conversations omnicanal, une approche AI-first avec la flexibilité d'apporter votre propre LLM, et la composabilité avec une architecture API-first. La stratégie de l'entreprise permet l'intégration avec les systèmes CRM et CCaaS existants sans nécessiter de remplacements complets des systèmes.
LivePerson (NASDAQ: LPSN) est présentée dans le rapport de Gartner "Competitive Landscape: Digital Customer Service", mettant en valeur la position de l'entreprise sur le marché en évolution du service client numérique. Le rapport souligne le passage de l'industrie vers l'orchestrierung der Gespräche und Erfahrungen ohne Kanal.
La plateforme de LivePerson s'aligne sur les grandes tendances du marché grâce à son approche de plateforme ouverte, en se concentrant sur trois domaines principaux : l'orchestrierung der Gespräche omnicanal, une approche AI-first avec la flexibilité d'apporter votre propre LLM, et la composabilité avec une architecture API-first. La stratégie de l'entreprise permet l'intégration avec les systèmes CRM et CCaaS existants sans nécessiter le remplacement complet des systèmes.
LivePerson (NASDAQ: LPSN) تم إدراجها في تقرير Gartner بعنوان "Competitive Landscape: Digital Customer Service"، مما يبرز مركز الشركة في السوق المتطور لخدمة العملاء الرقمية. يؤكد التقرير التحول في الصناعة نحو تنسيق المحادثات وتوفير تجارب بلا قنوات.
تتوافق منصة LivePerson مع الاتجاهات الرئيسية للسوق من خلال نهج منصة مفتوحة يتركّز على ثلاثة مجالات رئيسية: تنسيق المحادثات عبر قنوات متعددة، ونهج AI-first مع مرونة جلب LLM الخاص بك، وقابلية التجميع مع بنية API-first. تُمكن استراتيجية الشركة التكامل مع أنظمة CRM و CCaaS القائمة دون الحاجة إلى استبدال أنظمة كاملة.
LivePerson (NASDAQ: LPSN) 已被收录在 Gartner 的“ Competitive Landscape: Digital Customer Service”报告中，强调了公司在不断发展的数字化客户服务市场中的地位。报告强调行业正在向 对话编排和无渠道体验 转型。
LivePerson 的平台通过其 开放平台方法 与关键市场趋势保持一致，聚焦三个主要领域：全渠道对话编排、以 AI 为先的做法并且支持自带 LLM 的灵活性，以及 以 API 为先的可组合架构。该公司的战略使其能够与现有的 CRM 和 CCaaS 系统集成，而不需要完全替换现有系统。
- Platform offers integration flexibility with existing CRM and CCaaS systems
- Strategic alignment with key market trends in conversation orchestration
- Supports bring your own LLM capability for AI implementation
- None.
"The market is evolving beyond siloed channels toward seamless, orchestrated conversations," said John Sabino, CEO of LivePerson. "Our connected experience platform is built for this future, providing an open platform that empowers brands to automate, personalize, and scale engagement across all digital touchpoints."
LivePerson's open platform approach allows enterprises to integrate with existing CRM and CCaaS systems rather than requiring a complete replacement, and the company's strategy aligns with several key market trends:
- Omnichannel Conversation Orchestration: The market is shifting to manage continuous conversations across channels, treating the dialogue rather than the channel as the core unit of interaction.
- AI-first Approach: AI is now fundamental to scaling conversations and enabling automation and personalization. LivePerson's platform supports bring your own LLM flexibility, a key capability noted in the report.
- Composability and Open Platforms: Vendors are emphasizing API-first architectures that allow businesses to build tailored solutions and enhance their existing technology stacks, a core tenet of LivePerson's strategy.
With recent innovations in AI agents and synthetic customers, LivePerson believes it is positioned as a strategic partner for transformation, focusing on tangible business results like measurable ROI, efficiency improvements, and CSAT gains.
Source: Gartner Research, Competitive Landscape: Digital Customer Service, By Ajit Patankar, Brian Doherty etc., Aug 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, those described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Reports on Form 10-Q including for the quarter ended June 30, 2025, filed with the SEC on August 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact: Riah Lawry
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SOURCE LivePerson, Inc.
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