LivePerson recognized in Conversational AI for Customer Service Landscape Report

Rhea-AI Summary

LivePerson (Nasdaq: LPSN) has been acknowledged in Forrester's report for its AI and automation capabilities for customer service, highlighting the potential cost savings and improved customer experiences. The report also mentions LivePerson's success in improving business outcomes for a client, showcasing its effectiveness in the industry.

Positive

• Acknowledgment in Forrester's report highlights LivePerson's AI and automation capabilities
• Success in improving business outcomes for a client

Negative

• None.

 Report from leading independent research firm acknowledges LivePerson's AI and automation capabilities for customer service

NEW YORK, Dec. 6, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the global leader in enterprise conversations, has been named among Notable Vendors in Forrester's new report, "The Conversational AI for Customer Service Landscape, Q4 2023."

The report provides an overview of how conversational AI for customer service can improve customer and agent experiences, as well as reduce costs. It also details how to explore vendors in the space and understand the value generated from partnering with them.

According to the Forrester report, "the cost of labor dominates contact center budgets" — with an average interaction with a customer service agent at a B2C company costing approximately $7 — while a self-service interaction costs "just pennies."

LivePerson was also recently recognized in Forrester's "How Generative AI Will Transform CRM" September 2023 report, which mentioned how the company's AI and automation capabilities have improved business outcomes for a client: "By using LivePerson's LLM-powered conversation summary widget across 25 agents, a top 10 US credit union improved the time to first response by 25% and average response time by 20%." In addition, LivePerson was named among Notable Vendors in Forrester's report, "The Conversation Intelligence for Customer Service Landscape, Q2 2023."

"Forrester's new report makes it clear to us: deploying conversational AI requires close partnership with a vendor you can trust," said Ravi Chittari, Chief Innovation Officer at LivePerson. "As a long-time leader in the space that has improved outcomes for hundreds of the world's top brands, we're proud to be named among the Notable Vendors in the Conversational AI for Customer Service Landscape report."

To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com. Download the Forrester report "The Conversational AI for Customer Service Landscape, Q4 2023" using your Forrester.com login.

About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Contact: 
Mike Tague 
mtague@liveperson.com

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-recognized-in-conversational-ai-for-customer-service-landscape-report-302007132.html

SOURCE LivePerson, Inc.

FAQ

What is the company mentioned in Forrester's report for its AI and automation capabilities for customer service?

LivePerson (Nasdaq: LPSN)

What are the key highlights of LivePerson's acknowledgment in the Forrester report?

The report highlights LivePerson's AI and automation capabilities, potential cost savings, and improved customer experiences.

How has LivePerson improved business outcomes for a client?

LivePerson's AI and automation capabilities have improved business outcomes for a client, as mentioned in the Forrester report.

What is LivePerson's ticker symbol?

The ticker symbol for LivePerson is LPSN.

What is the name of the Forrester report that acknowledged LivePerson's AI and automation capabilities?

The report is titled 'The Conversational AI for Customer Service Landscape, Q4 2023'.