LivePerson Announces Third Quarter 2021 Financial Results
LivePerson (LPSN) reported a strong Q3 2021 with revenues hitting $118.3 million, a 25% year-over-year increase. Business operations revenue rose 26%, while consumer operations grew 16%. The company signed 102 deals, including seven seven-figure contracts. However, LivePerson reported a net loss of $32.8 million or $0.47 per share, an improvement from last year’s loss of $38.7 million.
They raised full-year revenue guidance to $468.0 - $471.0 million, projecting 19.6% to 22.6% growth for Q4.
- Revenue increased by 25% year-over-year to $118.3 million.
- Business operations revenue grew by 26% year-over-year.
- Signed 102 deals in Q3, including 7 seven-figure contracts.
- Raised 2021 revenue guidance to $468.0 - $471.0 million.
- Net loss of $32.8 million in Q3 2021 compared to $38.7 million in Q3 2020.
- Adjusted operating loss of $33,000, down from adjusted income of $9.1 million last year.
- Adjusted EBITDA decreased to $6.9 million from $15.1 million in Q3 2020.
- Lowered adjusted EBITDA guidance for Q4 to $(21.7) million to $(17.3) million.
NEW YORK, Nov. 2, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the third quarter ended September 30, 2021.
Third Quarter Highlights
Total revenue was
LivePerson signed seven seven-figure deals and 102 deals in total in the third quarter, comprising 37 new and 65 existing customer contracts. Trailing-twelve-months average revenue per enterprise and mid-market customer increased
"We delivered a strong third quarter with revenue growing at
"We expect the acquisitions of VoiceBase and Tenfold to create glide paths to new logo acquisition and expansion within the base. By seamlessly integrating voice, messaging, and a broad spectrum of backend systems, these acquisitions also extend our AI platform's ability to deliver personalization at scale. When coupled with our go-to-market investments, we're well positioned to meet our 2022 targets and enter a new phase of AI-led growth," added CFO John Collins.
Customer Expansion
During the third quarter, the Company signed contracts with the following new customers:
- One of the largest sporting goods retailers in the world
- One of the ten largest healthcare companies in the world
- One of the three largest banks in Australia
- A leading designer apparel brand in the U.S.
- A major telecommunications services provider in Southeast Asia
The Company also expanded business with:
- A multi-billion dollar entertainment and media conglomerate
- One of the largest news media companies in the U.S.
- One of the world's largest telco companies
- One of the world's biggest beauty and cosmetics companies
- One of the largest cryptocurrency exchanges in the world
Net Loss and Adjusted Operating (Loss) Income
Net loss for the third quarter of 2021 was
Adjusted EBITDA
Adjusted EBITDA, a non-GAAP financial metric, for the third quarter of 2021 was
A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."
Cash and Cash Equivalents
The Company's cash balance was
Financial Expectations
With third quarter financial results on target, and progress in execution on the Company's investment plan, the Company is raising its 2021 revenue guidance range to
The Company is also updating its 2021 adjusted EBITDA guidance to a range of
The Company's detailed financial expectations are as follows:
Fourth Quarter 2021
Guidance | |
Revenue (in millions) | |
GAAP net loss per share | |
Adjusted operating loss (in millions) | |
Adjusted EBITDA (in millions) | |
Fully diluted share count (in millions) | 79.8 |
Full Year 2021
Updated Guidance | Previous Guidance | ||
Revenue (in millions) | |||
GAAP net loss per share | |||
Adjusted operating (loss) (in millions) | |||
Adjusted EBITDA (in millions) | |||
Fully diluted share count (in millions) | 76.3 | 75.6 |
Other Full Year 2021 Assumptions
- Estimated IP litigation, consulting expenses and acquisition costs of approximately
$8.5 million ($0.11 per share) and severance and restructuring of$3.8 million ($0.05 per share) - Amortization of purchased intangibles and finance leases of approximately
$6.5 million - Non-cash interest expense of approximately
$35.8 million - Stock-based compensation expense of approximately
$69.3 million - Depreciation of approximately
$29.7 million - Cash taxes paid of
$3.0 million to$4.0 million . A GAAP tax liability of$2.5 million to$3.0 million - Capital expenditures of approximately
$46.2 million
Furthermore, as a percent of revenue for the year, including amortization of intangibles and stock-based compensation, but excluding non-recurring expenses discussed above, we anticipate gross profit to be in a range of
Stock-Based Compensation
Included in the accompanying financial results are expenses related to stock-based compensation, as follows:
Three Months Ended | Nine Months Ended | ||||||||||||||
September 30, | September 30, | ||||||||||||||
2021 | 2020 | 2021 | 2020 | ||||||||||||
(In thousands) | |||||||||||||||
Cost of revenue | $ | 1,337 | $ | 2,288 | $ | 4,618 | $ | 5,735 | |||||||
Sales and marketing | 4,228 | 1,873 | 11,383 | 9,536 | |||||||||||
General and administrative | 4,103 | 3,618 | 9,863 | 10,428 | |||||||||||
Product development | 8,601 | 7,753 | 22,103 | 20,472 | |||||||||||
Total | $ | 18,269 | $ | 15,532 | $ | 47,967 | $ | 46,171 | |||||||
Amortization of Purchased Intangibles
Included in the accompanying financial results are expenses related to the amortization of purchased intangibles, as follows:
Three Months Ended | Nine Months Ended | ||||||||||||||
September 30, | September 30, | ||||||||||||||
2021 | 2020 | 2021 | 2020 | ||||||||||||
(In thousands) | |||||||||||||||
Cost of revenue | $ | 1,343 | $ | 286 | $ | 3,702 | $ | 854 | |||||||
Amortization of purchased intangibles | 488 | 411 | 1,237 | 1,219 | |||||||||||
Total | $ | 1,831 | $ | 697 | $ | 4,939 | $ | 2,073 | |||||||
Supplemental Third Quarter 2021 Presentation
LivePerson will post a presentation providing supplemental information for the third quarter 2021 on the investor relations section of the Company's web site at http://www.ir.liveperson.com.
Earnings Teleconference Information
The Company will discuss its third quarter 2021 financial results during a teleconference today, November 2, 2021. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13724205."
The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at http://www.ir.liveperson.com.
If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13724205." A replay will also be available on the investor relations section of the Company's web site at http://www.ir.liveperson.com.
About LivePerson
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. LivePerson was named to Fast Company's World's Most Innovative Companies list for its leadership in artificial intelligence. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
Non-GAAP Financial Measures
Investors are cautioned that the following financial measures used in this press release are "non-GAAP financial measures": (i) adjusted EBITDA, or earnings/(loss) before provision for (benefit from) income taxes, interest income (expense), other expense (income), depreciation, amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; (ii) adjusted operating (loss) income, or operating income (loss) excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs; and (iii) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software.
Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.
Forward-Looking Statements
Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: major public health issues, and specifically the pandemic caused by the spread of COVID-19, and their effects on the U.S. and global markets; our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; the migration of existing customers to our new platform; our ability to attract new customers and new consumer users of our consumer services; our ability to develop and maintain successful relationships with social media and other third-party consumer messaging platforms and endpoints; the highly competitive markets in which we operate; general economic conditions; privacy concerns relating to the Internet that could result in new legislation or negative public perception; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; greater than anticipated income, non-income and transactional tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; our dependence on the continued viability of the Internet; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to our operations in Israel, and the civil and political unrest in that region; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; our lengthy sales cycles; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.
LivePerson, Inc. | |||||||||||||||
Condensed Consolidated Statements of Operations | |||||||||||||||
(In Thousands, Except Share and Per Share Data) | |||||||||||||||
Unaudited | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
September 30, | September 30, | ||||||||||||||
2021 | 2020 | 2021 | 2020 | ||||||||||||
Revenue | $ | 118,327 | $ | 94,804 | $ | 345,823 | $ | 264,495 | |||||||
Costs and expenses: | |||||||||||||||
Cost of revenue | 38,795 | 27,692 | 112,377 | 78,218 | |||||||||||
Sales and marketing | 40,852 | 32,775 | 116,427 | 110,073 | |||||||||||
General and administrative | 17,193 | 14,891 | 47,784 | 47,713 | |||||||||||
Product development | 41,734 | 27,736 | 112,715 | 80,417 | |||||||||||
Restructuring costs | 44 | 26,442 | 3,269 | 29,635 | |||||||||||
Amortization of purchased intangibles | 488 | 411 | 1,237 | 1,219 | |||||||||||
Total costs and expenses | 139,106 | 129,947 | 393,809 | 347,275 | |||||||||||
Loss from operations | (20,779) | (35,143) | (47,986) | (82,780) | |||||||||||
Other (expense) income, net: | |||||||||||||||
Interest expense, net | (9,442) | (3,159) | (27,852) | (9,161) | |||||||||||
Other (expense) income, net | (48) | (508) | 3,002 | (2,484) | |||||||||||
Total other expense, net | (9,490) | (3,667) | (24,850) | (11,645) | |||||||||||
Loss before provision for (benefit from) income taxes | (30,269) | (38,810) | (72,836) | (94,425) | |||||||||||
Provision for (benefit from) income taxes | 2,538 | (100) | 2,285 | (87) | |||||||||||
Net loss | $ | (32,807) | $ | (38,710) | $ | (75,121) | $ | (94,338) | |||||||
Net loss per share of common stock: | |||||||||||||||
Basic | $ | (0.47) | $ | (0.58) | $ | (1.09) | $ | (1.44) | |||||||
Diluted | $ | (0.47) | $ | (0.58) | $ | (1.09) | $ | (1.44) | |||||||
Weighted-average shares used to compute net loss per share: | |||||||||||||||
Basic | 69,798,839 | 66,451,414 | 68,926,203 | 65,504,571 | |||||||||||
Diluted | 69,798,839 | 66,451,414 | 68,926,203 | 65,504,571 | |||||||||||
LivePerson, Inc. | |||||||
Condensed Consolidated Statements of Cash Flows | |||||||
(In Thousands) | |||||||
Unaudited | |||||||
Nine Months Ended | |||||||
September 30, | |||||||
2021 | 2020 | ||||||
OPERATING ACTIVITIES: | |||||||
Net loss | $ | (75,121) | $ | (94,338) | |||
Adjustments to reconcile net loss to net cash provided by operating activities: | |||||||
Stock-based compensation expense | 47,967 | 46,171 | |||||
Depreciation | 20,471 | 17,223 | |||||
Non-cash restructuring costs | — | 19,085 | |||||
Amortization of purchased intangibles and finance leases | 4,939 | 2,073 | |||||
Amortization of debt issuance costs | 1,858 | 908 | |||||
Accretion of debt discount on convertible senior notes | 24,770 | 7,227 | |||||
Changes in fair value of contingent consideration | — | (263) | |||||
Allowance for credit losses | 2,431 | 2,627 | |||||
Gain on settlement of leases | (3,483) | — | |||||
Deferred income taxes | (1,129) | 47 | |||||
Changes in operating assets and liabilities: | |||||||
Accounts receivable | (5,827) | 19,231 | |||||
Prepaid expenses and other current assets | (10,269) | (6,055) | |||||
Contract acquisition costs noncurrent | (4,765) | (8,156) | |||||
Other assets | 741 | (35) | |||||
Accounts payable | (354) | (4,572) | |||||
Accrued expenses and other current liabilities | 22,176 | 36,904 | |||||
Deferred revenue | 14,925 | (164) | |||||
Operating lease liabilities | (4,018) | (287) | |||||
Other liabilities | 330 | 29 | |||||
Net cash provided by operating activities | 35,642 | 37,655 | |||||
INVESTING ACTIVITIES: | |||||||
Purchases of property and equipment, including capitalized software | (33,821) | (32,904) | |||||
Payments for acquisition, net of cash acquired | (23,014) | — | |||||
Repayment of debt acquired in acquisition | (1,955) | — | |||||
Payments for intangible assets | (1,931) | (1,259) | |||||
Net cash used in investing activities | (60,721) | (34,163) | |||||
FINANCING ACTIVITIES: | |||||||
Principal payments for financing leases | (2,604) | — | |||||
Proceeds from issuance of common stock in connection with the exercise of options and ESPP | 13,127 | 17,147 | |||||
Payments on conversion of convertible senior notes | (2) | — | |||||
Net cash provided by financing activities | 10,521 | 17,147 | |||||
Effect of foreign exchange rate changes on cash and cash equivalents | (5,072) | 1,532 | |||||
Net increase (decrease) in cash, cash equivalents, and restricted cash | (19,630) | 22,171 | |||||
Cash, cash equivalents, and restricted cash - beginning of year | 654,152 | 176,523 | |||||
Cash, cash equivalents, and restricted cash - end of year | $ | 634,522 | $ | 198,694 | |||
LivePerson, Inc. | |||||||||||||||
Reconciliation of Non-GAAP Financial Information to GAAP | |||||||||||||||
(In Thousands) | |||||||||||||||
Unaudited | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
September 30, | September 30, | ||||||||||||||
2021 | 2020 | 2021 | 2020 | ||||||||||||
Reconciliation of Adjusted EBITDA: | |||||||||||||||
GAAP net loss | $ | (32,807) | $ | (38,710) | $ | (75,121) | $ | (94,338) | |||||||
Add/(less): | |||||||||||||||
Amortization of purchased intangibles | 1,831 | 697 | 4,939 | 2,073 | |||||||||||
Stock-based compensation | 18,269 | 15,532 | 47,967 | 46,171 | |||||||||||
Contingent earn-out adjustments | — | — | 132 | (263) | |||||||||||
Restructuring costs (1) | 44 | 26,442 | 3,269 | 29,635 | |||||||||||
Depreciation | 6,893 | 5,948 | 20,471 | 17,223 | |||||||||||
Other litigation and consulting costs (2) | 602 | 1,589 | 4,784 | 7,634 | |||||||||||
Provision for (benefit from) income taxes | 2,538 | (100) | 2,285 | (87) | |||||||||||
Interest expense, net | 9,442 | 3,159 | 27,852 | 9,161 | |||||||||||
Other expense (income), net (3) | 48 | 508 | (3,002) | 2,484 | |||||||||||
Adjusted EBITDA | $ | 6,860 | $ | 15,065 | $ | 33,576 | $ | 19,693 | |||||||
Diluted adjusted EBITDA per common share | $ | 0.09 | $ | 0.20 | $ | 0.45 | $ | 0.26 | |||||||
Weighted average shares used in diluted adjusted EBITDA per common share (4) | 75,710,826 | 77,036,646 | 74,962,417 | 75,004,444 | |||||||||||
Reconciliation of Adjusted Operating (Loss) Income: | |||||||||||||||
Loss before provision for income taxes: | $ | (30,269) | $ | (38,810) | $ | (72,836) | $ | (94,425) | |||||||
Add/(less): | |||||||||||||||
Amortization of purchased intangibles | 1,831 | 697 | 4,939 | 2,073 | |||||||||||
Stock-based compensation | 18,269 | 15,532 | 47,967 | 46,171 | |||||||||||
Restructuring costs (1) | 44 | 26,442 | 3,269 | 29,635 | |||||||||||
Other litigation and consulting costs (2) | 602 | 1,589 | 4,784 | 7,634 | |||||||||||
Contingent earn-out adjustments | — | — | 132 | (263) | |||||||||||
Interest expense, net | 9,442 | 3,159 | 27,852 | 9,161 | |||||||||||
Other expense (income), net (3) | 48 | 508 | (3,002) | 2,484 | |||||||||||
Adjusted operating (loss) income | $ | (33) | $ | 9,117 | $ | 13,105 | $ | 2,470 | |||||||
____________________ | |
(1) | Includes severance costs and other compensation related costs of |
(2) | Includes consulting costs of |
(3) | Includes |
(4) | Includes shares related to the |
LivePerson, Inc. | |||||||||||||||
Reconciliation of Non-GAAP Financial Information to GAAP | |||||||||||||||
(In Thousands) | |||||||||||||||
Unaudited | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
September 30, | September 30, | ||||||||||||||
2021 | 2020 | 2021 | 2020 | ||||||||||||
Calculation of Free Cash Flow: | |||||||||||||||
Net cash provided by operating activities | $ | 5,028 | $ | 25,349 | $ | 35,642 | $ | 37,655 | |||||||
Purchases of property and equipment, including capitalized software | (10,649) | (9,293) | (33,821) | (32,904) | |||||||||||
Total free cash flow | $ | (5,621) | $ | 16,056 | $ | 1,821 | $ | 4,751 | |||||||
LivePerson, Inc. | ||||||
Reconciliation of Projected Non-GAAP Financial Information to GAAP | ||||||
(In Thousands) | ||||||
Unaudited | ||||||
Three Months Ended | Twelve Months Ended | |||||
December 31, 2021 | December 31, 2021 | |||||
Reconciliation of Projected Adjusted EBITDA: (1) | ||||||
GAAP net loss | ||||||
Add/(less): | ||||||
Amortization of purchased intangibles and finance leases | 1,600 | 6,500 | ||||
Stock-based compensation | 21,300 | 69,300 | ||||
Depreciation | 9,300 | 29,700 | ||||
Other non-recurring costs | 4,000 | 12,200 | ||||
Other expense, net (2) | 9,600 | 34,600 | ||||
Provision for income taxes | 700 - 200 | 3,000 - 2,500 | ||||
Adjusted EBITDA | ||||||
Reconciliation of Projected Adjusted Operating (Loss): (1) | ||||||
Loss before provision for income taxes | ||||||
Add/(less): | ||||||
Amortization of purchased intangibles | 1,600 | 6,500 | ||||
Stock-based compensation | 21,300 | 69,300 | ||||
Other non-recurring costs | 4,000 | 12,200 | ||||
Other expense, net (2) | 9,600 | 34,600 | ||||
Adjusted operating (loss) | ||||||
____________________ | |
(1) | Certain items may not total due to rounding. |
(2) | Includes interest expense, net. |
LivePerson, Inc. | |||||||
Condensed Consolidated Balance Sheets | |||||||
(In Thousands) | |||||||
Unaudited | |||||||
September 30, 2021 | December 31, 2020 | ||||||
ASSETS | |||||||
CURRENT ASSETS: | |||||||
Cash and cash equivalents | $ | 633,042 | $ | 654,152 | |||
Accounts receivable, net | 83,160 | 80,423 | |||||
Prepaid expenses and other current assets | 26,489 | 14,236 | |||||
Total current assets | 742,691 | 748,811 | |||||
Operating lease right of use asset | 1,957 | 614 | |||||
Property and equipment, net | 118,726 | 106,055 | |||||
Contract acquisition cost | 43,705 | 41,021 | |||||
Intangibles, net | 18,134 | 10,927 | |||||
Goodwill | 139,149 | 95,192 | |||||
Deferred tax assets | 3,534 | 2,032 | |||||
Other assets | 1,013 | 1,780 | |||||
Total assets | $ | 1,068,909 | $ | 1,006,432 | |||
LIABILITIES AND STOCKHOLDERS' EQUITY | |||||||
CURRENT LIABILITIES: | |||||||
Accounts payable | $ | 14,599 | $ | 14,115 | |||
Accrued expenses and other current liabilities | 105,596 | 99,870 | |||||
Deferred revenue | 102,905 | 88,848 | |||||
Operating lease liability | 3,257 | 5,718 | |||||
Total current liabilities | 226,357 | 208,551 | |||||
Deferred revenue, net of current portion | 179 | 409 | |||||
Convertible senior note, net | 565,059 | 538,432 | |||||
Operating lease liability, net of current portion | 3,415 | 7,180 | |||||
Deferred tax liability | 1,995 | 1,622 | |||||
Other liabilities | 9,795 | 6,304 | |||||
Total liabilities | 806,800 | 762,498 | |||||
Commitments and contingencies | |||||||
Total stockholders' equity | 262,109 | 243,934 | |||||
Total liabilities and stockholders' equity | $ | 1,068,909 | $ | 1,006,432 | |||
Investor Relations contact
Idalia Rodriguez
ir-lp@liveperson.com
212-609-4214
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SOURCE LivePerson, Inc.
FAQ
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