LivePerson Announces Third Quarter 2020 Financial Results

Rhea-AI Summary

LivePerson (NASDAQ: LPSN) reported strong Q3 2020 results with total revenue of $94.8 million, a 26% increase year-over-year. Business operations revenue rose 27% to $86.9 million. The company secured 133 contracts, including 8 seven-figure deals, with significant growth in average revenue per customer, up nearly 30% to $425,000. Despite a net loss of $38.7 million, adjusted EBITDA was $15.1 million. LivePerson raised its full-year revenue guidance to $362.5-$364.5 million, projecting a 24%-25% growth rate.

Positive

• Total revenue increased 26% to $94.8 million year-over-year.
• Business operations revenue rose 27% to $86.9 million.
• Achieved a 30% increase in average revenue per customer to $425,000.
• Secured 133 contracts in total, including 8 seven-figure deals.
• Record high adjusted EBITDA of $15.1 million.

Negative

• Net loss increased to $38.7 million from $25.9 million year-over-year.
• Guidance for GAAP net loss per share for full year raised to $(1.80) - $(1.77) from $(1.57) - $(1.52).

NEW YORK, Oct. 29, 2020 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational solutions, today announced financial results for the third quarter ended September 30, 2020.

Third Quarter Highlights

Total revenue was $94.8 million for the third quarter of 2020, an increase of 26% as compared to the same period last year. Within total revenue, business operations revenue for the third quarter of 2020 increased 27% year over year to $86.9 million, and revenue from consumer operations increased 18% year over year to $7.9 million.

LivePerson signed 8 seven-figure deals and 133 deals in total in the third quarter, including the addition of 48 new and 85 existing customer contracts. Trailing-twelve-month average revenue per enterprise and mid-market customer increased by nearly 30% in the third quarter to approximately $425,000, up from $330,000 in the equivalent prior-year period.

"A second consecutive quarter of 25%-plus revenue growth validates that LivePerson is at the forefront of a consumer-led, structural demand shift to Conversational AI," said CEO and Founder, Rob LoCascio. "Consumers are turning to AI-powered messaging as a preferred alternative to visiting stores, calling 1-800 numbers or surfing the web, and LivePerson's Conversational Cloud is setting the industry standard for this new set of technologies. To further unlock the potential of this market, we are excited to announce a first-of-its kind partnership with Infosys, a leader in next-generation digital services and consulting. We will work with Infosys to transform our technology infrastructure on the public cloud, to build integrated solutions and a global practice around our Conversational Cloud to sell into their channels and global enterprise customer base, and to redefine how the world's top brands communicate."

"In the third quarter, LivePerson continued to generate a strong payback on recent go-to-market and product investments, setting records for key financial metrics including revenue, contract signings, ARPU and revenue retention. Our field organization executed across the board, and it was great to see EMEA rebound to 15% year-over-year growth, and to begin rebuilding momentum in new logos, where contract values signed increased more than 300% quarter over quarter, returning to pre-pandemic levels. We also continued to demonstrate the adaptability and scalability of our financial model, as we delivered a multi-year high adjusted EBITDA margin of 16%, and generated positive year-to-date free cash flow. With strong momentum in the business, we are once again raising guidance for 2020 and targeting our first $100 million quarter in Q4."

Customer Expansion

During the third quarter, the Company signed contracts with the following new customers:

• A top 10 global digital services and consulting BPO
• A global, multi-billion dollar jewelry retailer
• One of Italy's largest telecommunications services providers
• One of the three largest and fastest growing airlines in Brazil
• A top five home and auto insurance provider in the U.S

The Company also expanded business with:

• A multi-billion dollar North American audio entertainment company
• One of the 20 largest global banks
• A Fortune 100 health insurance provider
• A Fortune 500 insurance company
• One of the largest international cable and broadband providers

Net Loss and Adjusted Operating Income (Loss)

Net loss for the third quarter of 2020 was $38.7 million or $0.58 per share, as compared to a net loss of $25.9 million or $0.41 per share in the third quarter of 2019. Adjusted operating income for the third quarter of 2020 was $9.1 million, as compared to an adjusted operating loss of $10.4 million in the third quarter of 2019. Adjusted operating income (loss) excludes amortization of purchased intangibles, stock-based compensation, other litigation and consulting costs, restructuring costs, acquisition costs, interest income (expense), and other expense (income).

Net loss in the third quarter of 2020 includes charges of $30.8 million or $0.46 per share. These charges are comprised of $24.0 million of costs associated with lease restructuring and accelerated depreciation of office furniture and fixtures, $2.4 million of other compensation related costs, $2.8 million of non-cash interest expense, $1.3 million of litigation expenses and $0.3 million of consulting expenses. Net loss in the third quarter of 2019 included charges of $5.5 million or $0.09 per share, primarily associated with non-cash interest expense, IP litigation, severance and consulting services.

Adjusted EBITDA

Adjusted EBITDA for the third quarter of 2020 was $15.1 million or $0.20 per share, as compared to a loss of $6.3 million or $0.10 per share in the third quarter of 2019. Adjusted EBITDA excludes amortization of purchased intangibles, stock-based compensation, depreciation and amortization, other litigation and consulting costs, restructuring costs, acquisition costs, provision for (benefit from) income taxes, interest income (expense), and other expense (income).

A reconciliation of the non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents

The Company's cash balance was $198.7 million at September 30, 2020, as compared to $173.2 million at June 30, 2020.

Financial Expectations

LivePerson is entering the fourth quarter with strong momentum. Platform conversation volumes continue to build month over month, contract signings have set a new record, and the Company's revenue run rate is ahead of plan.

Considering these positive growth dynamics, the Company is raising revenue guidance for the full year 2020 to a range of $362.5 million to $364.5 million, up from previous guidance of $357.0 million to $361.0 million. The Company is targeting full year revenue growth of 24% to 25%, up from 22% to 24% previously.

With regards to the bottom line, the Company continues to operate at a new level of efficiency and productivity. A combination of healthy budgetary vigilance and steady adoption of internal automations have enabled LivePerson to drive year-over-year profit improvements and margin expansion even while investing in key growth drivers of AI, product innovation, go-to-market capacity and tech infrastructure. With this in mind, the Company is raising guidance for 2020 adjusted EBITDA to a range of $29.0 million to $31.0 million, up from prior guidance of $16.0 million to $19.0 million

Please see the third quarter 2020 supplemental slide deck posted on the investor relations section of the Company's web site at https://ir.liveperson.com for more information.

The Company's detailed financial expectations are as follows:

Fourth Quarter 2020

	Guidance
Revenue (in millions)	$98.0 - $100.0
GAAP net loss per share	$(0.36) - $(0.33)
Adjusted operating income (in millions)	$2.6 - $4.6
Adjusted EBITDA income (in millions)	$9.3 - $11.3
Fully diluted share count (in millions)	77.4

Full Year 2020

			Updated Guidance		Previous Guidance
Revenue (in millions)			$362.5 - $364.5		$357.0 - $361.0
GAAP net loss per share			$(1.80) - $(1.77)		$(1.57) - $(1.52)
Adjusted operating income (in millions)			$5.0 - $7.0		$(8.2) - $(5.2)
Adjusted EBITDA income (in millions)			$29.0 - $31.0		$16.0 - $19.0
Fully diluted share count (in millions)			75.0		67.4

Other Full Year 2020 Assumptions

• Approximately $38.0 million ($0.58 per share) of non-recurring charges including lease restructuring expense of $24.0 million, IP litigation expense of approximately $4.8 million, severance, restructuring and compensation related costs of $5.6 million, sales tax liability of $2.3 million, employee benefit costs of $0.8 million and consulting costs of $0.7 million to $0.9 million.
• Amortization of purchased intangibles of $2.8 million
• Non-cash interest expense of approximately $11.3 million
• Stock-based compensation expense of approximately $65.4 million
• Depreciation and amortization of approximately $23.9 million
• Cash taxes paid of $2.0 million to $3.0 million. A GAAP tax liability of $1.0 million to $2.0 million
• Capital expenditures of approximately $45.0 million

Furthermore, as a percent of revenue for the year, including amortization of intangibles and stock-based compensation, but excluding non-recurring expenses discussed above, we anticipate gross profit to be approximately 70.5%, sales and marketing 40.0%, product development 32.0% and G&A at 16.0%.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows (in thousands):

	Three Months Ended								Nine Months Ended
	September 30,								September 30,
	2020				2019				2020				2019
Cost of revenue	$	2,288			$	763			$	5,735			$	1,911
Sales and marketing	1,873				2,050				9,536				5,744
General and administrative	3,618				2,605				10,428				7,995
Product development	7,753				3,650				20,472				9,889
Total	$	15,532			$	9,068			$	46,171			$	25,539

Amortization of Purchased Intangibles

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles, as follows (in thousands):

	Three Months Ended								Nine Months Ended
	September 30,								September 30,
	2020				2019				2020				2019
Cost of revenue	$	286			$	285			$	854			$	854
Amortization of purchased intangibles	411				447				1,219				1,346
Total	$	697			$	732			$	2,073			$	2,200

Supplemental Third Quarter 2020 Presentation

LivePerson will post a presentation providing supplemental information for the third quarter 2020 on the investor relations section of the Company's web site at https://ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its third quarter 2020 financial results during a teleconference today, October 29, 2020. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-300-8521, while international callers should dial 1-412-317-6026, and both should reference the conference ID "10148890."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at https://ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call.  To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international).  Please reference the conference ID "10148890."  A replay will also be available on the investor relations section of the Company's web site at https://ir.liveperson.com/financial-information/quarterly-results.

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. LivePerson was named to Fast Company's World's Most Innovative Companies list in 2020. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release are defined as "non-GAAP financial measures" by the Securities and Exchange Commission: adjusted EBITDA, or earnings/(loss) before provision for (benefit from) income taxes, interest income (expense), other expense (income), depreciation and amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; and adjusted operating income excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs.

A reconciliation of non-GAAP financial information to GAAP financial information is not a financial measure under generally accepted accounting principles (GAAP). In addition, non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change.  Although these expectations may change, we are under no obligation to inform you if they do.  Actual events or results may differ materially from those contained in the projections or forward-looking statements.  Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: the effect of uncertainties related to the COVID-19 pandemic on U.S. and global markets, LivePerson's business, operations, revenue results, cash flow, operating expenses, demand for its solutions, sales cycles, customer retention and its customers' businesses; potential fluctuations in our quarterly revenue and operating results; competition in the markets for mobile and online business messaging and digital engagement and AI technology; our ability to retain existing clients and attract new clients; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; risks relating to tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; potential adverse impact due to foreign currency exchange rate fluctuations; supporting our existing and growing customer base could strain our personnel resources and infrastructure; economic conditions and regulatory changes caused by the United Kingdom's exit from the European Union; risks relating to governmental export controls and economic sanctions; our ability to effectively operate on mobile devices; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; the adverse effect that the global economic downturn may have on our business and results of operations; risks related to the ability to successfully integrate past or potential future acquisitions; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; potential failure to meeting service level commitments to certain customers; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks associated with the use of AI in our product offerings; technological or other defects could disrupt or negatively impact our services; risks related to corporate and social responsibility and reputation; errors, failures or "bugs" in our products may be difficult to correct; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; payment-related risks; delays in our implementation cycles; impairments to goodwill that result in significant charges to earnings; risks associated with the limitations on the effectiveness of our controls; our history of losses; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; our ability to maintain our reputation; risks related to our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; changes in accounting principles generally accepted in the United States; risks associated with any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks relating to recently-enacted changes to the U.S. tax laws; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements.  Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

 

LivePerson, Inc.
Condensed Consolidated Statements of Operations
(In Thousands, Except Share and Per Share Data)
(Unaudited)
					Three Months Ended									Nine Months Ended
					September 30,									September 30,
					2020					2019				2020				2019
Revenue					$	94,804				$	75,175			$	264,495			$	212,536
Costs and expenses:
	Cost of revenue				27,692					20,120				78,218				56,818
	Sales and marketing				32,775					41,774				110,073				114,153
	General and administrative				14,891					13,958				47,713				41,889
	Product development				27,736					20,577				80,417				58,932
	Restructuring costs				26,442					1,425				29,635				1,909
	Amortization of purchased intangibles				411					447				1,219				1,346
		Total costs and expenses			129,947					98,301				347,275				275,047
Loss from operations					(35,143)					(23,126)				(82,780)				(62,511)
Other (expense) income, net
	Interest expense, net				(3,159)					(2,189)				(9,161)				(4,873)
	Other (expense) income, net				(508)					379				(2,484)				862
Other (expense) income, net					(3,667)					(1,810)				(11,645)				(4,011)
Loss before (benefit from) provision for income taxes					(38,810)					(24,936)				(94,425)				(66,522)
(Benefit from) provision for income taxes					(100)					936				(87)				2,227
Net loss					$	(38,710)				$	(25,872)			$	(94,338)			$	(68,749)
Net loss per share of common stock:
	Basic				$	(0.58)				$	(0.41)			$	(1.44)			$	(1.10)
	Diluted				$	(0.58)				$	(0.41)			$	(1.44)			$	(1.10)
Weighted-average shares used to compute net loss per share:
	Basic				66,451,414					63,014,802				65,504,571				62,268,439
	Diluted				66,451,414					63,014,802				65,504,571				62,268,439

 

LIVEPERSON, INC.   CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) (UNAUDITED)
	Nine Months Ended
	September 30,
	2020				2019
OPERATING ACTIVITIES:
Net loss	$	(94,338)			$	(68,749)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Stock-based compensation expense	46,171				25,539
Depreciation and amortization	17,223				11,805
Non-Cash restructuring costs	19,085				—
Amortization of tenant allowance	—				(387)
Amortization of purchased intangibles	2,073				2,200
Amortization of debt issuance costs	908				663
Accretion of debt discount on convertible senior notes	7,227				5,278
Changes in fair value of contingent consideration	(263)				(328)
Provision for doubtful accounts, net	2,627				1,570
Deferred income taxes	47				198
Changes in operating assets and liabilities:
Accounts receivable	19,231				(9,334)
Prepaid expenses and other current assets	(6,055)				(7,880)
Contract acquisition costs noncurrent	(8,156)				(11,312)
Other assets	(35)				(144)
Accounts payable	(4,572)				(419)
Accrued expenses and other current liabilities	36,904				(7,300)
Deferred revenue	(164)				17,942
Operating lease liabilities	(287)				—
Other liabilities	29				214
Net cash provided by (used in) operating activities	37,655				(40,444)
INVESTING ACTIVITIES:
Purchases of property and equipment, including capitalized software	(32,904)				(33,559)
Payments for acquisitions and intangible assets, net of cash acquired	(1,259)				(695)
Net cash used in investing activities	(34,163)				(34,254)
FINANCING ACTIVITIES:
Repurchase of common stock	—				(709)
Proceeds from issuance of common stock in connection with the exercise of options and ESPP	17,147				17,761
Proceeds from issuance of convertible senior notes	—				230,000
Payment of issuance costs in connection with convertible senior notes	—				(8,618)
Payments related to contingent consideration	—				(487)
Purchase of capped call option	—				(23,184)
Net cash provided by financing activities	17,147				214,763
EFFECT OF FOREIGN EXCHANGE RATE CHANGES ON CASH AND CASH EQUIVALENTS	1,532				(1,361)
CHANGE IN CASH AND CASH EQUIVALENTS	22,171				138,704
CASH AND CASH EQUIVALENTS - Beginning of the period	176,523				66,449
CASH AND CASH EQUIVALENTS - End of the period	$	198,694			$	205,153

 

LivePerson, Inc.
Reconciliation of Non-GAAP Financial Information to GAAP
(In Thousands)
(Unaudited)
		Three Months Ended								Nine Months Ended
		September 30,								September 30,
		2020				2019				2020				2019
Reconciliation of Adjusted EBITDA:
GAAP net loss		$	(38,710)			$	(25,872)			$	(94,338)			$	(68,749)
	Add/(less):
	Amortization of purchased intangibles	697				732				2,073				2,200
	Stock-based compensation	15,532				9,068				46,171				25,539
	Depreciation and amortization	5,948				4,157				17,223				11,805
	Contingent earn-out adjustments	—				(328)				(263)				(328)
	Other litigation and consulting costs	1,589			(2)	1,792			(2)	7,634			(4)	6,584			(4)
	Restructuring costs	26,442			(1)	1,425			(1)	29,635			(3)	1,909			(3)
	(Benefit from) Provision for income taxes	(100)				936				(87)				2,227
	Interest expense	3,159				2,189				9,161				4,873
	Other expense (income), net	508			(5)	(379)			(5)	2,484			(5)	(862)			(5)
Adjusted EBITDA		$	15,065			$	(6,280)			$	19,693			$	(14,802)
Diluted adjusted EBITDA per common share		$	0.20			$	(0.10)			$	0.26			$	(0.24)
Weighted average shares used in diluted adjusted EBITDA per common share		77,036,646			(6)	63,014,802				75,004,444			(6)	62,268,439
Reconciliation of Adjusted Operating Income (Loss):
Loss before provision for income taxes:		(38,810)				(24,936)				(94,425)				(66,522)
	Add/(less):
	Amortization of purchased intangibles	697				732				2,073				2,200
	Stock-based compensation	15,532				9,068				46,171				25,539
	Contingent earn-out adjustments	—				(328)				(263)				(328)
	Other litigation and consulting costs	1,589			(2)	1,792			(2)	7,634			(4)	6,584			(4)
	Restructuring costs	26,442			(1)	1,425			(1)	29,635			(3)	1,909			(3)
	Interest expense	3,159				2,189				9,161				4,873
	Other expense (income), net	508			(5)	(379)			(5)	2,484			(5)	(862)			(5)
Adjusted operating income (loss)		$	9,117			$	(10,437)			$	2,470			$	(26,607)

(1) Includes lease restructuring costs of $24.0 million and severance and other compensation related costs of $2.4 million for the three months ended September 30, 2020 and $1.4 million for the three months ended September 30, 2019.

(2) Includes litigation costs of $1.3 million and consulting costs of $0.3 million for the three months ended September 30, 2020, and litigation costs of $1.1 million and consulting costs of $0.7 million for the three months ended September 30, 2019.

(3) Includes lease restructuring costs of $24.0 million and severance and other compensation related costs of $5.6 million for the nine months ended September 30, 2020 and severance and other compensation related costs of $1.9 million for the nine months ended September 30, 2019.

(4) Includes litigation costs of $2.3 million, reserve for sales and use tax liability of $2.3 million, employee benefit cost of $0.8 million, and consulting costs of $2.2 million for the nine months ended September 30, 2020 and litigation costs of $3.9 million and consulting costs of $2.7 million for the nine months ended September 30, 2019.

(5) Includes financial income (expense) which is attributable primarily to currency rate fluctuations.

(6) Includes 5,961,638 shares related to the Convertible Senior Notes issued in March 2019, which may be converted into shares under certain market conditions. The Notes will mature on March 1, 2024. Refer to Note 7 of the Notes to the Consolidated Financial Statements included within the Liveperson Inc. Form 10-K for the fiscal year ended December 31, 2019, filed March 2, 2020, for a full description of the terms of the Convertible Senior Notes.

 

LivePerson, Inc.
Reconciliation of Projected Non-GAAP Financial Information to GAAP
(In Thousands)
(Unaudited)
			Three Months Ended			Twelve Months Ended
			December 31, 2020			December 31, 2020
Reconciliation of Projected Adjusted EBITDA: (1)
GAAP net loss			$(23,900) - $(21,900)			$(118,200) - $(116,200)
	Add/(less):
	Amortization of purchased intangibles		700			2,800
	Stock-based compensation		19,200			65,400
	Depreciation		6,700			23,900
	Other costs		1,300			38,300
	Other expense, net		3,600			15,300
	Provision for income taxes		1,600			1,500
Adjusted EBITDA			$9,250 - $11,250			$29,000 - $31,000
Reconciliation of Projected Adjusted Operating Income: (1)
Loss before provision for income taxes			$(22,300) - $(20,300)			$(116,800) - $(114,800)
	Add/(less):
	Amortization of purchased intangibles		700			2,800
	Stock-based compensation		19,200			65,400
	Other costs		1,300			38,300
	Other expense, net		3,600			15,300
Adjusted operating income			$2,600 - $4,600			$5,000 - $7,000
(1)	Certain items may not total due to rounding.

 

LivePerson, Inc.
Condensed Consolidated Balance Sheets
(In Thousands)
					As of September 30, 2020				As of December 31, 2019
					(Unaudited)
ASSETS
CURRENT ASSETS:
	Cash and cash equivalents				$	198,694			$	176,523
	Accounts receivable, net				66,483				87,620
	Prepaid expenses and other current assets				20,112				13,964
		Total current assets			285,289				278,107
	Operating lease right of use asset				786				15,680
	Property and equipment, net				91,081				76,236
	Contract acquisition cost				41,095				31,965
	Intangibles, net				11,040				11,812
	Goodwill				95,086				94,987
	Deferred tax assets				2,194				2,179
	Other assets				1,754				1,744
		Total assets			$	528,325			$	512,710
LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES:
	Accounts payable				$	9,629			$	12,302
	Accrued expenses and other current liabilities				100,138				62,778
	Deferred revenue				90,359				88,751
	Operating lease liability				6,295				6,602
		Total current liabilities			206,421				170,433
	Deferred revenue, net of current portion				243				438
	Convertible senior note, net				187,147				179,012
	Other liabilities				111				72
	Operating lease liability, net of current portion				9,310				12,865
	Deferred tax liability				1,398				1,355
		Total liabilities			404,630				364,175
Commitments and contingencies
	Total stockholders' equity				123,695				148,535
		Total liabilities and stockholders' equity			$	528,325			$	512,710

Investor contact:
Matthew Kempler
212-609-4214
mkempler@liveperson.com

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SOURCE LivePerson, Inc.

FAQ

What were LivePerson's total revenues for Q3 2020?

LivePerson reported total revenues of $94.8 million for Q3 2020.

How much did LivePerson's revenue increase in Q3 2020 compared to Q3 2019?

Revenue increased by 26% compared to the same period last year.

What is the adjusted EBITDA for LivePerson in Q3 2020?

The adjusted EBITDA for Q3 2020 was $15.1 million.

What is LivePerson's new revenue guidance for the full year 2020?

LivePerson raised its revenue guidance for the full year 2020 to $362.5 million to $364.5 million.

How many contracts did LivePerson secure in Q3 2020?

In Q3 2020, LivePerson secured 133 contracts, including 8 seven-figure deals.