LivePerson Announces Second Quarter 2023 Financial Results
- Q2 total revenue exceeds guidance, positive revenue growth expected in 2023
- None.
-- Total Revenue of
-- Adjusted EBITDA above the top end of our guidance range --
--2023 Total Revenue guidance range
--2023 Total Adjusted EBITDA guidance range to
Second Quarter Highlights
Total revenue was
LivePerson signed 69 deals in total for the second quarter, consisting of 33 new and 36 existing customer contracts, including 3 seven-figure deals. Trailing-twelve-months average revenue per enterprise and mid-market customer increased
"Consistent with the expectations we set last quarter, including the completion of the restructuring plan, the divestiture and wind down of non-core business lines, and the renewed focus on the B2B Core, we posted strong financial results in Q2," said Interim CEO and CFO John Collins. "Now that we support voice interactions and leverage generative AI to address a virtually limitless range of intents, our customers can efficiently automate an estimated
On July 24, 2023, Starboard Value and Opportunity Master Fund Ltd withdrew its previously submitted notice of intent to nominate three persons for election to the Company's board of directors at the 2023 Annual Meeting.
Customer Expansion
During the second quarter, the Company signed 69 total deals for the quarter, including 3 seven-figure deals, 36 expansion & renewals and 33 new logo deals. New logo deals included:
- One of the largest banks in the world;
- A digital only European bank; and
- A leading health solutions company.
The Company also expanded/renewed business with:
- Hyundai Capital America, one of the largest captive auto finance companies;
- The leading audio entertainment company in
North America ; and - A large Australian bank.
Net Income (Loss) and Adjusted Operating Income (Loss)
Net income for the second quarter of 2023 was
Adjusted EBITDA
Adjusted EBITDA, a non-GAAP financial measure, for the second quarter of 2023 was
A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."
Cash and Cash Equivalents
The Company's cash balance was
Financial Expectations
The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including amortization of purchased intangibles and finance leases, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, gain on divestiture, contingent earn-out adjustments, (benefit from) provision for income taxes, acquisition and divestiture costs, interest (income) expense, and other expense (income), which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.
As previously announced, in the fourth quarter of 2022 the Company deferred recognition of certain revenue attributable to its WildHealth business due to suspension of Medicare reimbursements that was pending further review. The Company currently anticipates that the review will be completed and that it will recognize the corresponding revenue in the second half of the year, likely in the third quarter.
In terms of full year 2023 revenue guidance, we are maintaining the midpoint of
Inclusive of the Kasamba contribution in Q1, the new full year 2023 revenue guidance range is
As for the B2B Core, we expect recurring revenue to represent
For full year 2023 Adjusted EBITDA guidance, we are increasing the range to
Finally for WildHealth, we continue to expect strong growth from its core business.
For the third quarter, we expect total revenue to range from
For the tables below, year-over-year growth rates are on a like-for-like basis (excluding Kasamba contribution from 2022).
Third Quarter 2023
Guidance | |
Revenue (in millions) | |
Revenue growth (year-over-year) | (19)% - (16)% |
Adjusted EBITDA (in millions) | |
Adjusted EBITDA margin (%) |
Full Year 2023 (excludes Consumer revenue generated in Q1 2023)
Guidance | |
Revenue (in millions) | |
Revenue growth (year-over-year) | (19) % - (16)% |
Adjusted EBITDA (in millions) | |
Adjusted EBITDA margin (%) |
Disaggregated Revenue
Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
(In thousands) | |||||||
Revenue: | |||||||
Hosted services (1) | $ 81,286 | $ 103,985 | $ 168,624 | $ 219,431 | |||
Professional services | 16,236 | 28,580 | 36,559 | 43,331 | |||
Total revenue | $ 97,522 | $ 132,565 | $ 205,183 | 262,762 | |||
(1) | On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a single consolidated segment. Hosted services includes |
Stock-Based Compensation
Included in the accompanying financial results are expenses related to stock-based compensation, as follows:
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
(In thousands) | |||||||
Cost of revenue | $ (1,232) | $ 4,120 | $ 803 | $ 6,251 | |||
Sales and marketing | 2,299 | 5,942 | 4,703 | 12,591 | |||
General and administrative | (13,882) | 13,231 | (11,250) | 23,669 | |||
Product development | (5,333) | 13,224 | (1,072) | 25,872 | |||
Total | $ (18,148) | $ 36,517 | $ (6,816) | $ 68,383 |
Amortization of Purchased Intangibles and Finance Leases
Included in the accompanying financial results are expenses related to the amortization of purchased intangibles and finance leases, as follows:
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
(In thousands) | |||||||
Cost of revenue | $ 4,578 | $ 4,561 | $ 9,139 | $ 8,977 | |||
Amortization of purchased intangibles | 876 | 923 | 1,750 | 1,822 | |||
Total | $ 5,454 | $ 5,484 | $ 10,889 | $ 10,799 |
Supplemental Second Quarter 2023 Presentation
LivePerson will post a presentation providing supplemental information for the second quarter 2023 on the investor relations section of the Company's web site at www.ir.liveperson.com.
Earnings Teleconference Information
The Company will discuss its second quarter of 2023 financial results during a teleconference today, August 8, 2023, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (
The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.
If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Non-GAAP Financial Measures
Investors are cautioned that the following financial measures used in this press release are "non-GAAP financial measures": (i) adjusted EBITDA, or earnings/(loss) before (benefit from) provision for income taxes, interest (income) expense, other expense (income), depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs; (ii) adjusted EBITDA margin, or earnings/(loss) before (benefit from) provision for income taxes, interest (income) expense, other expense (income), depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs divided by revenue; (iii) adjusted operating (loss) income, or operating income (loss) excluding interest (income) expense, other expense (income), amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, gain on divestiture, acquisition and divestiture costs, deferred tax asset valuation allowance, and other litigation, consulting and other employee costs and (iv) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software.
Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.
Forward-Looking Statements
Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; major public health issues; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; the material weakness in our internal controls and limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy and data protection and increased public scrutiny of privacy and security issues that could result in increased government regulation and other legal obligations; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in
LivePerson, Inc. Condensed Consolidated Statements of Operations (In Thousands, Except Share and Per Share Data) Unaudited
| |||||||
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
Revenue | $ 97,522 | $ 132,565 | $ 205,183 | $ 262,762 | |||
Costs, expenses and other: | |||||||
Cost of revenue | 30,888 | 45,049 | 73,984 | 94,616 | |||
Sales and marketing | 26,724 | 59,983 | 61,194 | 118,115 | |||
General and administrative | 8,170 | 30,246 | 39,617 | 59,981 | |||
Product development | 22,839 | 55,752 | 59,358 | 111,824 | |||
Restructuring costs | 2,387 | 10,861 | 13,902 | 10,838 | |||
Gain on divestiture | — | — | (17,591) | — | |||
Amortization of purchased intangibles | 876 | 923 | 1,750 | 1,822 | |||
Total costs, expenses and other | 91,884 | 202,814 | 232,214 | 397,196 | |||
Income (loss) from operations | 5,638 | (70,249) | (27,031) | (134,434) | |||
Other income (expense), net | |||||||
Interest income (expense), net | 136 | (682) | 1,937 | (2,114) | |||
Other income (expense), net | 4,893 | (3,266) | 19,555 | (3,206) | |||
Total Income (loss) before (benefit from) provision for income taxes | 5,029 | (3,948) | 21,492 | (5,320) | |||
Income (loss) before (benefit from) provision for income taxes | 10,667 | (74,197) | (5,539) | (139,754) | |||
(Benefit from) provision for income taxes | (155) | 1,214 | 1,059 | 1,021 | |||
Net income (loss) | $ 10,822 | $ (75,411) | $ (6,598) | $ (140,775) | |||
Net income (loss) per share of common stock: | |||||||
Basic | $ 0.14 | $ (0.98) | $ (0.09) | $ (1.84) | |||
Diluted | $ 0.12 | $ (0.98) | $ (0.09) | $ (1.84) | |||
Weighted average shares outstanding: | |||||||
Basic | 76,902,416 | 77,290,465 | 76,341,729 | 76,555,518 | |||
Diluted | 91,500,059 | 77,290,465 | 76,341,729 | 76,555,518 |
LivePerson, Inc. Condensed Consolidated Statements of Cash Flows (In Thousands) Unaudited
| |||
Six Months Ended | |||
June 30, | |||
2023 | 2022 | ||
OPERATING ACTIVITIES: | |||
Net Loss | (6,598) | (140,775) | |
Adjustments to reconcile net loss to net cash used in operating activities: | |||
Stock-based compensation expense | (6,816) | 68,383 | |
Depreciation | 17,088 | 14,351 | |
Amortization of purchased intangible assets and finance leases | 10,889 | 10,799 | |
Amortization of debt issuance costs | 2,727 | 1,885 | |
Change in fair value of contingent consideration | (5,304) | — | |
Gain on repurchase of convertible notes | (6,100) | — | |
Allowance for doubtful accounts | 1,809 | 3,477 | |
Gain on divestiture | (17,591) | — | |
Deferred income taxes | 722 | 926 | |
Equity loss in joint venture | 1,384 | — | |
Changes in operating assets and liabilities, net of acquisitions: | |||
Accounts receivable | (20,537) | (32,734) | |
Prepaid expenses and other current assets | (9,126) | (7,981) | |
Contract acquisition costs non-current | 3,534 | (4,758) | |
Other assets | 75 | (111) | |
Accounts payable | (19,757) | 6,816 | |
Accrued expenses and other current liabilities | 16,737 | 3,941 | |
Deferred revenue | 15,652 | 13,049 | |
Operating lease liabilities | (437) | (1,721) | |
Other liabilities | (7,800) | 86 | |
Net cash used in operating activities | (29,449) | (64,367) | |
INVESTING ACTIVITIES: | |||
Purchases of property and equipment, including capitalized software | (16,997) | (25,197) | |
Payments for acquisitions, net of cash acquired | — | (3,458) | |
Purchases of intangible assets | (2,457) | (1,129) | |
Proceeds from divestiture | 13,819 | — | |
Investment in joint venture | — | (3,651) | |
Net cash used in investing activities | (5,635) | (33,435) | |
FINANCING ACTIVITIES: | |||
Principal payments for financing leases | (1,926) | (1,849) | |
Proceeds from issuance of common stock in connection with the exercise of options and ESPP | 1,256 | 895 | |
Payments on repurchase of convertible senior notes | (150,853) | — | |
Net cash used in financing activities | (151,523) | (954) | |
Effect of foreign exchange rate changes on cash and cash equivalents | 840 | 1,578 | |
Net decrease in cash, cash equivalents, and restricted cash | (185,767) | (97,178) | |
Cash, cash equivalents, and restricted cash - beginning of year | 392,198 | 523,532 | |
Plus: cash classified within current assets held for sale - beginning of year | 10,011 | — | |
Cash, cash equivalents, and restricted cash - end of period | $ 216,442 | $ 426,354 |
LivePerson, Inc. Reconciliation of Non-GAAP Financial Information to GAAP (In Thousands) Unaudited
| |||||||
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
Reconciliation of Adjusted EBITDA (Loss): | |||||||
GAAP net income (loss) | $ 10,822 | $ (75,411) | $ (6,598) | $ (140,775) | |||
Add/(less): | |||||||
Amortization of purchased intangibles and finance leases | 5,454 | 5,483 | 10,889 | 10,799 | |||
Stock-based compensation expense | (18,148) | 36,517 | (6,816) | 68,383 | |||
Contingent earn-out adjustments | (2,691) | — | (982) | — | |||
Restructuring costs (1) | 2,387 | 10,861 | 13,902 | 10,838 | |||
Gain on divestiture | — | — | (17,591) | — | |||
Depreciation | 9,726 | 7,127 | 17,088 | 14,351 | |||
Other litigation, consulting and other employee costs (2) | 7,079 | 3,053 | 18,201 | 4,804 | |||
(Benefit from) provision for income taxes | (155) | 1,214 | 1,059 | 1,021 | |||
Acquisition and divestiture costs | 706 | 1,703 | 2,909 | 2,122 | |||
Interest (income) expense, net | (136) | 682 | (1,937) | 2,114 | |||
Other expense (income), net (3) | (2,202) | 3,266 | (18,573) | 3,206 | |||
Adjusted EBITDA (loss) | $ 12,842 | $ (5,505) | $ 11,551 | $ (23,137) | |||
Reconciliation of Adjusted Operating Income (Loss) | |||||||
Income (loss) before provision for (benefit from) income taxes | 10,667 | (74,197) | (5,539) | (139,754) | |||
Add/(less): | |||||||
Amortization of purchased intangibles and finance leases | 5,454 | 5,483 | 10,889 | 10,799 | |||
Stock-based compensation expense | (18,148) | 36,517 | (6,816) | 68,383 | |||
Contingent earn-out adjustments | (2,691) | — | (982) | — | |||
Restructuring costs (1) | 2,387 | 10,861 | 13,902 | 10,838 | |||
Gain on divestiture | — | — | (17,591) | — | |||
Other litigation, consulting and other employee costs (2) | 7,079 | 3,053 | 18,201 | 4,804 | |||
Acquisition and divestiture costs | 706 | 1,703 | 2,909 | 2,122 | |||
Interest (income) expense, net | (136) | 682 | (1,937) | 2,114 | |||
Other expense (income), net (3) | (2,202) | 3,266 | (18,573) | 3,206 | |||
Adjusted operating income (loss) | $ 3,116 | $ (12,632) | $ (5,537) | $ (37,488) |
(1) | Includes severance costs and other compensation related costs of |
(2) | Includes litigation costs of |
(3) | Includes a gain on settlement of a loan obligation and losses from our Equity Method Investment during the three months ended June 30, 2023. Includes |
Three Months Ended June 30, | Six Months Ended June 30, 2023 | ||||||
2023 | 2022 | 2023 | 2022 | ||||
Calculation of Free Cash Flow: | |||||||
Net cash used in operating activities | $ (23,531) | $ (41,495) | $ (29,449) | $ (64,367) | |||
Purchases of property and equipment, including capitalized software | (7,372) | (12,062) | (16,997) | (25,197) | |||
Total free cash flow | (30,903) | (53,557) | (46,446) | (89,564) |
LivePerson, Inc. Condensed Consolidated Balance Sheets (In Thousands) Unaudited
| |||
June 30, | December 31, | ||
ASSETS | |||
CURRENT ASSETS: | |||
Cash and cash equivalents | $ 213,763 | $ 391,781 | |
Accounts receivable, net | 105,171 | 86,537 | |
Prepaid expenses and other current assets | 32,657 | 23,747 | |
Restricted cash | 2,679 | 417 | |
Assets held for sale | — | 30,984 | |
Total current assets | 354,270 | 533,466 | |
Operating lease right of use assets | 415 | 1,604 | |
Property and equipment, net | 127,307 | 126,499 | |
Contract acquisition costs | 39,465 | 43,804 | |
Intangibles, net | 71,503 | 78,103 | |
Goodwill | 296,973 | 296,214 | |
Deferred tax assets | 4,840 | 4,423 | |
Investment in joint venture | 880 | 2,264 | |
Other assets | 2,634 | 2,563 | |
Total assets | $ 898,287 | $ 1,088,940 | |
LIABILITIES AND STOCKHOLDERS' EQUITY | |||
CURRENT LIABILITIES: | |||
Accounts payable | $ 8,307 | $ 25,303 | |
Accrued expenses and other current liabilities | 109,531 | 129,244 | |
Deferred revenue | 100,416 | 84,494 | |
Convertible senior notes | 72,097 | — | |
Operating lease liabilities | 654 | 2,160 | |
Liabilities associated with assets held for sale | — | 10,357 | |
Total current liabilities | 291,005 | 251,558 | |
Deferred revenue, net of current portion | 301 | 174 | |
Convertible senior notes, net of current portion | 510,545 | 737,423 | |
Operating lease liabilities, net of current portion | 602 | 682 | |
Deferred tax liabilities | 2,757 | 2,550 | |
Other liabilities | 2,932 | 28,465 | |
Total liabilities | 808,142 | 1,020,852 | |
Total stockholders' equity | 90,145 | 68,088 | |
Total liabilities and stockholders' equity | $ 898,287 | $ 1,088,940 |
Investor Relations contact
ir-lp@liveperson.com
212-609-4214
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SOURCE LivePerson, Inc.