Lowe's Adopts Nationwide Standard for Customers to Wear Masks in All U.S. Stores

Rhea-AI Summary

Lowe's Companies (NYSE: LOW) announced a nationwide requirement for customers to wear masks or face coverings in U.S. stores, effective July 20, 2020. To facilitate this, free masks will be available at customer service desks while supplies last. CEO Marvin R. Ellison emphasized the responsibility to ensure a safe shopping experience during the pandemic. The move aligns with CDC recommendations and reflects Lowe's commitment to safety, as associates have been required to wear masks since May. This initiative follows various operational measures for social distancing.

Positive

• Nationwide mask requirement aligns with CDC guidance, enhancing safety protocols.
• Free masks will be provided, demonstrating commitment to customer needs.
• Ongoing safety measures may enhance customer trust and shopping experience.

Negative

• Implementation of a mask requirement could deter some customers from shopping in-store.

MOORESVILLE, N.C., July 17, 2020 /PRNewswire/ -- -1%26h%3D2136820971%26u%3Dhttp%253A%252F%252Fwww.lowes.com%252F%26a%3DLowe%2527s%2BCompanies%252C%2BInc.&a=Lowe%27s+Companies%2C+Inc." rel="nofollow">Lowe's Companies, Inc. (NYSE: LOW) today announced it is adopting a nationwide standard for all customers to wear masks or face coverings when shopping in U.S. stores effective July 20. Lowe's will offer free masks at the customer service desk of every store for customers who need them, while supplies last.

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"As a retailer offering essential goods, we have a responsibility to our associates, customers and small businesses in communities nationwide to help provide a safe shopping experience," said Marvin R. Ellison, Lowe's president and CEO. "Throughout this pandemic, our associates have worked tirelessly so customers could get the goods and services they needed for their homes and small businesses. For the safety of everyone in our stores, we ask that customers wear masks, and to make this new standard less restrictive, we will make masks available to those who need them."

The Centers for Disease Control (CDC) continues to advise masks and face coverings are an effective tool to combat the spread of COVID-19. All Lowe's stores will have signage at the entrances requesting that customers wear face coverings. Since the early days of the pandemic, Lowe's has taken several operational measures to support social distancing and offer customers shopping options, including in-store pickup, curbside pickup and expanded product availability on Lowes.com, as well as a number of initiatives to encourage social distancing including overhead reminders, signage and social distance ambassadors. Lowe's will also continue to provide hand sanitizer at store locations.

Lowe's has required associates to wear masks since May and many Lowe's locations operate where state and local authorities have required customers to wear masks. Encouraging mask use at stores nationwide is a further demonstration of Lowe's longstanding commitment to promoting a safe environment for associates and customers. To learn more about our commitment, visit Lowe's newsroom.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe's and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

 

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SOURCE Lowe's Companies, Inc.

FAQ

What date does Lowe's require customers to wear masks in stores?

Lowe's requires customers to wear masks starting July 20, 2020.

Will Lowe's provide masks for customers?

Yes, Lowe's will offer free masks at customer service desks while supplies last.

Why is Lowe's enforcing a mask requirement?

The mask requirement aims to ensure a safe shopping experience during the pandemic.

What prior safety measures has Lowe's implemented during the pandemic?

Lowe's has implemented measures like social distancing, curbside pickup, and hand sanitizer availability.

Who is the CEO of Lowe's and what did he say about the mask policy?

CEO Marvin R. Ellison stated that it is Lowe's responsibility to ensure a safe shopping experience.