Keysight Honored with Stevie® Award in Customer Satisfaction
Keysight Technologies (NYSE: KEYS) has been awarded the Bronze Stevie® Award for customer satisfaction in the 21st Annual International Business Awards. This recognition highlights Keysight's commitment to excellence in customer experience across the technology innovation lifecycle. The award was determined by scores from over 300 global executives who judged more than 3,500 nominations.
Central to Keysight's customer service is KeysightCare, a program offering prioritized response times, maximized uptime, reduced delays, increased predictability, and optimized measurements. KeysightCare features certified repair, calibration, 24x7 support, custom system and solution support, and software subscriptions.
Judges praised Keysight's significant investments in service locations, AI-powered processes, and innovative service solutions, as well as the company's achievements in launching comprehensive digital tools and maintaining high customer satisfaction rates.
Keysight Technologies (NYSE: KEYS) ha ricevuto il Bronze Stevie® Award per la soddisfazione del cliente nell'ambito del 21° Annual International Business Awards. Questo riconoscimento mette in evidenza l'impegno di Keysight per l'eccellenza nell'esperienza del cliente lungo tutto il ciclo di vita dell'innovazione tecnologica. Il premio è stato determinato dai punteggi di oltre 300 dirigenti globali che hanno giudicato più di 3.500 nomination.
Al centro del servizio clienti di Keysight c'è KeysightCare, un programma che offre tempi di risposta prioritari, massimizzazione del tempo operativo, riduzione dei ritardi, maggiore prevedibilità e misurazioni ottimizzate. KeysightCare include riparazioni certificate, calibrazione, supporto 24 ore su 24, 7 giorni su 7, supporto personalizzato per sistemi e soluzioni e abbonamenti software.
I giudici hanno lodato gli investimenti significativi di Keysight nelle sedi di servizio, nei processi basati su intelligenza artificiale e nelle soluzioni di servizio innovative, così come i risultati dell'azienda nel lanciare strumenti digitali completi e nel mantenere elevati tassi di soddisfazione dei clienti.
Keysight Technologies (NYSE: KEYS) ha sido galardonada con el Bronze Stevie® Award por satisfacción del cliente en los 21° Premios Internacionales de Negocios Anuales. Este reconocimiento destaca el compromiso de Keysight con la excelencia en la experiencia del cliente a lo largo del ciclo de vida de la innovación tecnológica. El premio fue determinado por las puntuaciones de más de 300 ejecutivos globales que juzgaron más de 3,500 nominaciones.
Central en el servicio al cliente de Keysight es KeysightCare, un programa que ofrece tiempos de respuesta priorizados, maximización del tiempo activo, reducción de retrasos, mayor previsibilidad y medidas optimizadas. KeysightCare incluye reparación certificada, calibración, soporte 24x7, soporte personalizado para sistemas y soluciones, y suscripciones de software.
Los jueces elogiaron las significativas inversiones de Keysight en ubicaciones de servicio, procesos impulsados por inteligencia artificial y soluciones de servicio innovadoras, así como los logros de la empresa en el lanzamiento de herramientas digitales integrales y en el mantenimiento de altas tasas de satisfacción del cliente.
Keysight Technologies (NYSE: KEYS)는 제21회 국제 비즈니스 어워드에서 고객 만족을 위해 Bronze Stevie® Award를 수상했습니다. 이 인정은 기술 혁신 생애 주기 전반에 걸친 고객 경험 개선을 위한 Keysight의 헌신을 강조합니다. 이 상은 3,500개 이상의 후보작을 심사한 300명 이상의 글로벌 경영진의 점수에 따라 결정되었습니다.
Keysight 고객 서비스의 핵심은 KeysightCare로, 우선 응답 시간, 최대 가동 시간, 지연 최소화, 예측 가능성 증가 및 최적화된 측정을 제공합니다. KeysightCare는 인증 수리, 교정, 24시간 지원, 맞춤형 시스템 및 솔루션 지원, 소프트웨어 구독을 특징으로 합니다.
심사위원들은 Keysight의 서비스 위치에 대한 상당한 투자, 인공지능 기반의 프로세스 및 혁신적인 서비스 솔루션, 종합 디지털 도구를 출시하고 높은 고객 만족도를 유지하는 회사의 성과를 칭찬했습니다.
Keysight Technologies (NYSE: KEYS) a reçu le Bronze Stevie® Award pour la satisfaction client lors de la 21e cérémonie annuelle des International Business Awards. Cette reconnaissance souligne l'engagement de Keysight envers l'excellence de l'expérience client tout au long du cycle de vie de l'innovation technologique. Le prix a été attribué sur la base des scores de plus de 300 dirigeants mondiaux ayant jugé plus de 3 500 nominations.
Au cœur du service client de Keysight se trouve KeysightCare, un programme offrant des délais de réponse prioritaires, un temps d'activité maximisé, des retards réduits, une prévisibilité accrue et des mesures optimisées. KeysightCare comprend des réparations certifiées, une calibration, un support 24x7, un support sur mesure pour les systèmes et solutions, ainsi que des abonnements logiciels.
Les juges ont loué les investissements significatifs de Keysight dans les emplacements de service, les processus alimentés par l'IA et les solutions de service innovantes, ainsi que les réalisations de l'entreprise dans le lancement d'outils numériques complets et le maintien de taux élevés de satisfaction client.
Keysight Technologies (NYSE: KEYS) wurde mit dem Bronze Stevie® Award für Kundenzufriedenheit bei den 21. Internationalen Business Awards ausgezeichnet. Diese Auszeichnung unterstreicht das Engagement von Keysight für hervorragende Kundenerfahrung im gesamten Lebenszyklus technologischer Innovationen. Der Preis wurde auf Grundlage der Bewertungen von über 300 globalen Führungskräften vergeben, die mehr als 3.500 Nominierungen bewertet haben.
Zentral für den Kundenservice von Keysight ist KeysightCare, ein Programm, das priorisierte Reaktionszeiten, maximale Betriebszeit, reduzierte Verzögerungen, erhöhte Vorhersehbarkeit und optimierte Messungen bietet. KeysightCare umfasst zertifizierte Reparatur, Kalibrierung, 24x7-Support, maßgeschneiderte System- und Lösungshilfe sowie Software-Abonnements.
Die Juroren lobten die erheblichen Investitionen von Keysight in Servicestandorte, KI-gestützte Prozesse und innovative Service-Lösungen sowie die Erfolge des Unternehmens beim Start umfassender digitaler Werkzeuge und der Aufrechterhaltung hoher Kundenzufriedenheitsraten.
- Received Bronze Stevie® Award for customer satisfaction
- KeysightCare program offers prioritized response and turn-around times
- Large network of service locations and technical experts
- Judges noted strong commitment to customer satisfaction through significant investments
- None.
- Keysight’s global services named Bronze Stevie® Award winner for achievements in customer satisfaction
- With KeysightCare, a curated program delivering award winning customer support
Over 3,500 nominations from organizations of all sizes and in various industries were assessed. Stevie Award winners were determined by the average scores of more than 300 executives worldwide who participated in the judging process in June and July.
Underpinning Keysight’s customer services is KeysightCare, a curated program that offers prioritized response and turn-around times. With KeysightCare, customers can maximize uptime, reduce delays, increase predictability, and optimize measurements more quickly. In addition, with a large network of service locations and technical experts, KeysightCare features plans that cover certified repair, calibration, 24x7 support, custom system and solution support, and software subscriptions.
John Page, President of Global Services at Keysight, said: “We are honored to be recognized at this year’s Stevie® Awards. At the core of Keysight’s Leadership Model is customer success, and this award underscores our teams’ ongoing commitment to improving customer outcomes through a customer-centric smart-services model.”
Stevie Award judges noted, “Keysight demonstrated a strong commitment to customer satisfaction through significant investments in service locations, AI-powered processes, and innovative service solutions. The company's achievements in launching comprehensive digital tools and maintaining high customer satisfaction rates are noteworthy.”
About Keysight Technologies
At Keysight (NYSE: KEYS), we inspire and empower innovators to bring world-changing technologies to life. As an S&P 500 company, we’re delivering market-leading design, emulation, and test solutions to help engineers develop and deploy faster, with less risk, throughout the entire product life cycle. We’re a global innovation partner enabling customers in communications, industrial automation, aerospace and defense, automotive, semiconductor, and general electronics markets to accelerate innovation to connect and secure the world. Learn more at Keysight Newsroom and www.keysight.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240925038364/en/
Keysight Media Contacts
North America PR Team
pdl-americas-keysight-pr@keysight.com
Fusako Dohi
+81 42 660-2162
fusako_dohi@keysight.com
Jenny Gallacher
+44 (0) 7800 737 982
jenny.gallacher@keysight.com
Source: Keysight Technologies, Inc.
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