Bank and Credit Union CEOs Reveal Top Priorities in Annual Survey
Jack Henry's 2024 Strategy Benchmark revealed that community and regional financial institutions are prioritizing growing deposits and enhancing operational efficiency due to rising deposit costs. The survey highlighted the importance of technology investments in areas such as fraud detection, digital banking, and data analytics. Key findings include plans to expand services for small businesses, enhance lending solutions, add payment services, and embed fintech into digital banking experiences.
Financial institutions are planning to increase technology spending over the next two years, with a focus on areas such as fraud detection, digital banking, and data analytics.
The survey shows a strong emphasis on expanding services for small businesses, enhancing lending solutions, adding payment services, and embedding fintech into digital banking experiences.
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Jack Henry's 2024 Strategy Benchmark offers insights into concerns, opportunities, and technology priorities
"With rising deposit costs putting pressure on net interest margins, banks and credit unions have greater urgency to enhance operational efficiency, especially through back-office automation," said Lee Wetherington, Senior Director of Jack Henry™ Corporate Strategy. "Whether your top priority is growing deposits, improving efficiency, or preventing real-time fraud, data strategy is now front and center."
Jack Henry's 2024 Strategy Benchmark showed that the vast majority (
"Given escalating cyber and fraud threats, it's no surprise that both banks and credit unions are making substantial investments in detection and mitigation," said Jennifer Geis, Senior Analyst of Jack Henry Corporate Strategy. "Social engineering is the top cybersecurity concern while check fraud continues to be the top fraud threat."
Other key findings:
78% plan to expand services for small businesses with payments, business credit/lending, and merchant services topping the list of planned offerings.97% plan to enhance lending solutions in the next two years, but top priorities diverge sharply between banks and credit unions. Banks are focused on automated workflow and custom/automated financial spreading while credit unions are focused on underwriting using artificial intelligence (AI) and automated prequalification campaigns.96% plan to add payment services, with FedNow® Service being the top priority for both banks and credit unions.92% plan to embed fintech into their digital banking experiences with the majority planning to embed payments fintechs. Credit unions are also looking to embed consumer financial health and digital marketing fintechs while banks are looking to fintechs for help with small-business services and treasury management.
The study's results are based on an online survey conducted in January and February 2024 representing a diverse sample of Jack Henry core clients with assets ranging from less than
About Jack Henry & Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 47 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 8,000 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at www.jackhenry.com.
Statements made in this news release that are not historical facts are "forward-looking statements." Because forward-looking statements relate to the future, they are subject to inherent risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, those discussed in the Company's Securities and Exchange Commission filings, including the Company's most recent reports on Form 10-K and Form 10-Q, particularly under the heading "Risk Factors." Any forward-looking statement made in this news release speaks only as of the date of the news release, and the Company expressly disclaims any obligation to publicly update or revise any forward-looking statement, whether because of new information, future events or otherwise.
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SOURCE Jack Henry & Associates, Inc.
FAQ
What are the top priorities for community and regional financial institutions according to Jack Henry's 2024 Strategy Benchmark?
What are the key areas of technology investments highlighted in the survey?
What percentage of financial institutions plan to increase technology spending over the next two years?
What are the top cybersecurity concern and fraud threat according to the survey?
What are the top planned offerings for small businesses by financial institutions?
What are the top priorities for enhancing lending solutions between banks and credit unions?
What is the top payment service priority for both banks and credit unions?
What percentage of financial institutions plan to embed fintech into their digital banking experiences?
